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Horribly dissapointed in Kershaw :(
- Thread starter Ironman
- Start date
Okay guys, here is the deal:
Kershaw: Taking back the 16660VIB. Sending a UPS call tag so I don't have to pay. I hope they will be more careful.
888knivesRus: Not at fault, as far as I know. Danny has been extremely helpful and accomodating to my requests.
IronMan: IronMan is still a little let down. The wife says to shut up and take your new replacement knife. Be happy you got anything. I still wonder who oipened it enough to get the big scratch and still let it get to me? That scratch did NOT happen sitting closed on a shelf. That, I guess is one of my personal issues. Folks here as well, seem to think that once someone offers to fix what should have been correct the first time, problem is solved. I am still upset it happened. I ordered up a Buck/Mayo, A BM 806D2, and an Arc AAA LE. That should make me feeel better.
It's over, am I happy that the parties involved did the MINIMUM to fix my problem? Sure, honey. I'll shut up.
Kershaw: Taking back the 16660VIB. Sending a UPS call tag so I don't have to pay. I hope they will be more careful.
888knivesRus: Not at fault, as far as I know. Danny has been extremely helpful and accomodating to my requests.
IronMan: IronMan is still a little let down. The wife says to shut up and take your new replacement knife. Be happy you got anything. I still wonder who oipened it enough to get the big scratch and still let it get to me? That scratch did NOT happen sitting closed on a shelf. That, I guess is one of my personal issues. Folks here as well, seem to think that once someone offers to fix what should have been correct the first time, problem is solved. I am still upset it happened. I ordered up a Buck/Mayo, A BM 806D2, and an Arc AAA LE. That should make me feeel better.
It's over, am I happy that the parties involved did the MINIMUM to fix my problem? Sure, honey. I'll shut up.
Could you clarify the final resolution. Is Kershaw going to exchange the knife again or refund your money? Did they offer any explaination as to why they took a month to exchange the knife for another knife with similar (if not worse) problems?
I'm not one of those folks. There were actually two problems to be resolved. The first is your defective Kershaw knife. The second is the overall customer service issue where the replacment knife was also defective. Was the problem a one-time error? Was it a procedural problem that has now been corrected? If I buy a Kershaw knife tomorrow and it turns out to have a problem, can I send it in and expect Kershaw to send an acceptable replacement? I believe that question has not been resolved. Is Kershaw interested in addressing this issue?
Allow me to address the problem with my own anecdote:
I had a whirlwind. It departed the company truck somewhere here on the industrial site. I managed to find it, but only after it had apparently been runover by a forklift, a couple of loaded semi trucks, and possibly an overweight woman on a 3 wheel bike.
My fault completely, but I e-mailed Kershaw anyways with my tale of woe. They e-mailed back saying send it to this address. I sent it to that address. 4 days later, I'm sporting a new knife.
I had a whirlwind. It departed the company truck somewhere here on the industrial site. I managed to find it, but only after it had apparently been runover by a forklift, a couple of loaded semi trucks, and possibly an overweight woman on a 3 wheel bike.
My fault completely, but I e-mailed Kershaw anyways with my tale of woe. They e-mailed back saying send it to this address. I sent it to that address. 4 days later, I'm sporting a new knife.
Based on my experience, yes.
They dang sure seem interested, to me anyways. Hope you get something out of this post.
About the month thing, it is actually like 3.5 weeks. I called after two weeks and was told warranty takes 6 to 8 weeks and questions on status can not be answered.
I can't remeber who, but it seems some company states they will NOT KEEP YOUR KNIFE MORE THAN ONE WEEK.
Is Kershaw interested in shutting me up? Hell yes. Would you like it if I told my 20,000 knife knut friends what I did. They offeerd to have it picked up. IN A FEW DAYS. Then 5 days shipping time, maybe 6 to 8 weeks of "warranty" time. Maybe I will have a rainbow leek by fall. They didn't apologize.
The dealer of course is willing to do anything as well. They paid for a dealer membership and don't need any bad experiences. I talked with Danny at 888 knives R US. He did very well by me. He offered to take the knife back for credit, exchange, whatever.
Like I said, I expect most of you are in the shut up and quit whining crowd. I am happy to let this thread die, but still not happy to be waiting long again. No one still claims responsibility for the scratch that should not be.
I still hate the Leek, you WILL see it for trade or sale when I get it back, along with my other Kershaw knives.
So you ask, well IronMan, you seem like a _______ person. What exactly would you have done?
I wouldn't have sent out a crap knife. And if I did, I would get my address and OVER FRIKKIN NIGHT a 1660 VIB THAT I CHECKED MYSELF. I would also include an apology and a sorry gift, a prepaid mailer for a free refurbish down the road, a company pen, a $5 phone card, something. I WOULD SAY I AM SORRY. I have 100% posive feedback on every forum I hang on since 1999. I have had bad deals, but I take care of my people. I expect the same. Voting with my wallet. NO MORE KERSHAWS.
I can't remeber who, but it seems some company states they will NOT KEEP YOUR KNIFE MORE THAN ONE WEEK.
Is Kershaw interested in shutting me up? Hell yes. Would you like it if I told my 20,000 knife knut friends what I did. They offeerd to have it picked up. IN A FEW DAYS. Then 5 days shipping time, maybe 6 to 8 weeks of "warranty" time. Maybe I will have a rainbow leek by fall. They didn't apologize.
The dealer of course is willing to do anything as well. They paid for a dealer membership and don't need any bad experiences. I talked with Danny at 888 knives R US. He did very well by me. He offered to take the knife back for credit, exchange, whatever.
Like I said, I expect most of you are in the shut up and quit whining crowd. I am happy to let this thread die, but still not happy to be waiting long again. No one still claims responsibility for the scratch that should not be.
I still hate the Leek, you WILL see it for trade or sale when I get it back, along with my other Kershaw knives.
So you ask, well IronMan, you seem like a _______ person. What exactly would you have done?
I wouldn't have sent out a crap knife. And if I did, I would get my address and OVER FRIKKIN NIGHT a 1660 VIB THAT I CHECKED MYSELF. I would also include an apology and a sorry gift, a prepaid mailer for a free refurbish down the road, a company pen, a $5 phone card, something. I WOULD SAY I AM SORRY. I have 100% posive feedback on every forum I hang on since 1999. I have had bad deals, but I take care of my people. I expect the same. Voting with my wallet. NO MORE KERSHAWS.
- Joined
- Feb 17, 2000
- Messages
- 36
Ironman,
I am sorry to read about all the trouble you have had with our rainbow Leek.
I understand your fustration and apologize on behalf of all of us at Kershaw.
Kershaw prides itself on the level of customer service we provide.
I have not seen the knives in question personally but from the scans I see the scratch on the blade - I THINK this is coming from the blade rubbing the inside of the handle, but would need to see the knives to verify.
Nevertheless, your account of the long wait period for the replacement and the condition of the replacement are disturbing to all of us here at Kershaw.
I offer to make this right personally.
Please call me on 1-800-325-2891 - ex 1127
Sincerely,
Craig Green
Factory Manager
Kershaw Knives.
I am sorry to read about all the trouble you have had with our rainbow Leek.
I understand your fustration and apologize on behalf of all of us at Kershaw.
Kershaw prides itself on the level of customer service we provide.
I have not seen the knives in question personally but from the scans I see the scratch on the blade - I THINK this is coming from the blade rubbing the inside of the handle, but would need to see the knives to verify.
Nevertheless, your account of the long wait period for the replacement and the condition of the replacement are disturbing to all of us here at Kershaw.
I offer to make this right personally.
Please call me on 1-800-325-2891 - ex 1127
Sincerely,
Craig Green
Factory Manager
Kershaw Knives.
I just got off the phone with Craig Green of Kershaw. We talked about the problem and have come to a solution. I can say that I feel Kershaw has finally handled my problem and I expect a hand selected Leek to be here on Friday.
Craig Green at Kershaw did a FANTASTIC JOB of explaining to me what may have happened, and did the right thing. Thank you Craig and thanks Kershaw.
Craig Green at Kershaw did a FANTASTIC JOB of explaining to me what may have happened, and did the right thing. Thank you Craig and thanks Kershaw.
- Joined
- Jan 14, 2001
- Messages
- 18,959
Now, sell me the new Rainbow Leek when you get it, as I've been looking for one to be used as a gift for a friend...and I'll give you $50 for it, then you'll feel better...
Mel
Mel
- Joined
- May 9, 2000
- Messages
- 29,205
Ironman, you really do sound very excited about getting a knife that you plan on selling aas soon as you get it. Have you had a change of mind?
I am not going to lie, When I send a knife in to a manufacture for repair or warranty work, I mention Blade Forums. Something like:
"I mentioned this problem on BladeForums.com and allot of folks said I should just send this in and you would take care of this for me"
Sounds goofy?? Name dropping a website
It has worked for me. No names mentioned, but I have sent in a knife for repair at the same time as someone else, wrote that about this forum, and I got my knife back weeks before the other guy. And mine had more problems
I am not saying thats why Kershaw is here and fixed the wrongs, but it doesn't hurt to let a maker know your an "Educated Buyer" and will share your experiences with their company to their target audience.
"I mentioned this problem on BladeForums.com and allot of folks said I should just send this in and you would take care of this for me"
Sounds goofy?? Name dropping a website
It has worked for me. No names mentioned, but I have sent in a knife for repair at the same time as someone else, wrote that about this forum, and I got my knife back weeks before the other guy. And mine had more problems I am not saying thats why Kershaw is here and fixed the wrongs, but it doesn't hurt to let a maker know your an "Educated Buyer" and will share your experiences with their company to their target audience.
- Joined
- Jan 14, 2001
- Messages
- 18,959
Happy to see that you're reading all the posts here in their entirety, and comprehending everything you've read...such as this little gem...
(Gawd, I just love quoting myself, it makes me feel just that much smarter...and this, without mentioning any forum group, or even name dropping...lol)
Mel
(Gawd, I just love quoting myself, it makes me feel just that much smarter...and this, without mentioning any forum group, or even name dropping...lol)
Mel
Melvin Purvis,
Make it $69.99 what I paid, it will be brand new after all, and you bet I will sell it to you. I will even throw in a red scallion for only $25 extra. NIB as well. I didn't say I changed anything about wanting to keep it, I just said that
Keith:I am not sure. On one hand, I did really want it and had to look for months to find one. It cost me $70. On the other hand, I really have a bad taste from it. Chances are I will end up giving it away to a family member, unless MP buys it.
Bad Guy:Works for me!
They promise the replacement here on Friday, but with Buck Mayo arriving and Benchmade 806D2 arriving on the same day, the poor leek
may feel a little outclassed.
I have an agreement with Kershaw, I will no longer be posting on this thread. There is always more. Thank you Bladeforums for your help.
Make it $69.99 what I paid, it will be brand new after all, and you bet I will sell it to you. I will even throw in a red scallion for only $25 extra. NIB as well. I didn't say I changed anything about wanting to keep it, I just said that
Keith:I am not sure. On one hand, I did really want it and had to look for months to find one. It cost me $70. On the other hand, I really have a bad taste from it. Chances are I will end up giving it away to a family member, unless MP buys it.
Bad Guy:Works for me!
They promise the replacement here on Friday, but with Buck Mayo arriving and Benchmade 806D2 arriving on the same day, the poor leek
may feel a little outclassed.
I have an agreement with Kershaw, I will no longer be posting on this thread. There is always more. Thank you Bladeforums for your help.
Originally posted by Melvin-Purvis
Happy to see that you're reading all the posts here in their entirety, and comprehending everything you've read...such as this little gem...
(Gawd, I just love quoting myself, it makes me feel just that much smarter...and this, without mentioning any forum group, or even name dropping...lol)
Mel
Not sure where your coming from Mel? I was posting my personal preference and technique when I send knives in for work. What? Did you already explain my style and technique for me???