How long would you wait?

This story sounds very familiar.... let me pose a likely scenario;
- the Owner will distance himself from the poor CS dept behaviour,
- blame the companies already overwhelmed personnel in the CS/Production/Repair dept (probably due to the thousands of Military Orders they receive each day),
- state that this is not the way his company normally does business (even though others have experienced it many times before),
- state that if you would have "called" him sooner (making it partially your fault) he would have taken care of it immediately
- offer his apologies...... and then continue on without thinking twice.

I'm sorry you are having this difficulty Confederate. I think DaveH has made a valid point.

Good Luck Bro.
 
Hillbillenigma said:
This story sounds very familiar.... let me pose a likely scenario;
- the Owner will distance himself from the poor CS dept behaviour,
- blame the companies already overwhelmed personnel in the CS/Production/Repair dept.
Click to expand...

You must be part Psychic. :D
 
DaveH said:
If you are concerned you'd never get your knife back if you went public, then I'm not sure why you want to carry that knife.
Click to expand...

Starting to wonder myself. I made another attempt to get some information on the status of my knife this morning, but so far nothing.
 
If there was even a possibility that they would hold off on your repair due to negative publicity, in your shoes, I would be jumping bloody mad.

I think that it's been long enough now to guess that the firm are bordering upon being a disgrace. Of course it's your business on whether or not to name them. But to put my cards on the table, with so many good makers both with quality of product and matching aftersales, they would definitely have no further money from me.

It's a shame ... and an insult to the buying public. I regard good aftersales as important as the original transaction :thumbdn: :(

Mark
 
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