How many times has THIS happened to YOU? (First for me)

Never, and with a knife like that it should never happen. Serrated bread knives are thin, flexible and likely quite soft, so the steel must be defective.:poop:

Can't see my 20 year old Sabatier loaf knife doing this...nor my newer Marttiini bread knife. If the OP's knife has never been in a dishwasher (the place NO knife must ever visit :eek:) then I call foul on the quality.

Best kitchen knives I've ever had or used have been Japanese- but not had one of their bread knives, do they exist?;)
 
Wow, I can't keep up with you guys.
Sorry if I neglected to like anybody's post.
I can't swear it's never been in a dishwasher, but I can't see a dishwasher making a crack that wasn't there otherwise.
I'll get a hold of their CS and report back. Probably with a song of praise. (Fingers crossed).
 
I have a Wüsthof tomato knife from their 'Classic' line, with the white handle, serrated edge and the twin-tined, forked tip. Bought it maybe 10 - 15 years ago. After seeing this thread yesterday, I took it out to look it over and test the flex of the blade against the tabletop. It has a stiff, but quite flexible, springy temper. Really nice.

I see no way a blade that springy should or could just snap from a relatively low drop like that. Those dark areas near the spine make me wonder if the blade was cracked there from the start (heat treat problem), and perhaps oxidized a bit over the years from moisture, detergent, etc getting in there. That's the only thing that makes sense to me.

It'll be interesting to hear what their CS might do for you. Hopefully they'll do right by you. Curious thing about my own knife is, the factory cardboard sleeve on the blade also touts that it's "Dishwasher-safe". I also see the knife advertised currently on Amazon with the same selling point. If they give any flak over that, it may be useful to point that out to them. ;)
 
I see knives advertised as dishwasher-safe but not recommended for dishwashers. I believe the issue is that the harsh detergent will somehow ruffle your fine edges.

I found their return instructions and happen to have a flat-rate box, so we'll see.
 
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