How would yall take this email?

R.A.T. said:
There will always be dishonesty in a system but it doesn't mean we will change ours because of a few assholes. Not saying that's what this email is. Just struck me strange.
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We all know what he was meaning. If you would have said "yes" then you most assuredly would have received a warranty claim with his "broken" knife.
 
It does sound like he has intent on trying to get a plain edge by breaking the serrated version to me. It sounds like he is unhappy and wants the plain edge. :(
 
Everybody is working an angle these days..... really sucks. Major retailers have either dropped satisfaction guaranteed policies or they put out just garbage (Sears) with margins so high they can eat the scammers' fraud.
 
Well, you know... I would give him the benefit of the doubt and say that he's just asking kind of a stupid question. Because if this guy really intended to just break the serrated knife for a plain edge, there's a couple of very fundamental things wrong with that

1. Just doing an exchange for a non-broken fixed blade for a serrated blade would probably be better if the answer was somehow yes
2. If the answer was no and for some reason he was still going to try to slip one by, then you would already have this email and could probably surmise that the jackass broke it for a new knife

It seems like a stupid way of trying to pull one over on you guys, if that's what he's trying to do. The only thing I could imagine that he's really asking is that if it does ever break, if he has the option to go with a different configuration... Then again he really missed the mark if that's what he was asking.

So I mean, I think he just screwed up trying to ask something else. If he's trying to pull one over on you guys he totally blew it from the start.
 
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Hope so. But it doesn't require an email address to get warranty service.
 
It does sound to me like hes trying to determine whether or not to break his knife. You could email and say that if he doesnt like the serrations on his knife that he can have someone sharpen it into a regrind for him.
 
Tell him to sell it before it breaks then take that money and buy one without serrations.
 
R.A.T. said:
We just got this email. I hope he's implying that "should" he ever break his knife and not simply that he wants a plain edge so he plans to break this one.

Begin email: "If I break my serrated Esee knife, could I ask for a replacement knife without serrations?"

That was all the email consisted of. Nothing more. Not even a name or signed in any way.

I emailed him back and told him no since we replace what was broken.
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Somehow i feel that the end of the warranty system for ESEE knives is near. To many dishonest consumers that take advantage of an honest warranty.
 
R.A.T. said:
Hope so. But it doesn't require an email address to get warranty service.
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Oh, yeah, didn't think about that... Yeah, I guess I have to say that I get the same feeling from it then. Especially if he didn't just ask if he could somehow refund/exchange it since if he wasn't happy with the serrations; if he's not happy with them, that's a customer service matter. Going about it another way is almost like he's saying, "Okay, well, I think I can break it without you guys telling I did it on purpose, but would I even be able to achieve what I'm thinking?"

Maybe he's already broken it (perhaps not on purpose), and it's not so much of a hypothetical situation as his phrasing makes it seem?
 
sounds like he wants a plain edge

i would reply back "we replace what you have. why do you ask? do you plan on breaking your knife anytime soon?"
 
gundude73 said:
sounds like he wants a plain edge

i would reply back "we replace what you have. why do you ask? do you plan on breaking your knife anytime soon?"
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That's just about exactly the email I sent back :)
 
I would like to think that it was just a hypothetical question, but given your response we will likely never know.

If he is trying to be a scumbag it is interesting to know that his honor is worth less to him than the cost of another knife. Mine is worth more to me than all the knives in the world.
 
rye_a said:
I would like to think that it was just a hypothetical question, but given your response we will likely never know.

If he is trying to be a scumbag it is interesting to know that his honor is worth less to him than the cost of another knife. Mine is worth more to me than all the knives in the world.
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As it is for most people. And that's the reason ESEE's warranty will stay as is. There are way, way more of us good folks out there than bad ones.
 
It sounds like he wants to rip you off.

I would never try that. It's immoral for trying to steal from another person, and of course he would be breaking a fine blade for no reason at all.
 
Don Rearic said:
People write so poorly nowadays, it could mean anything. :)

I'm nots no Engrish teacher, but peoplez sure do right funny now. :D
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Yeh, that.

I would be surprised if that was the least coherent email RAT has received too.
 
The way he went about asking that question in my eyes totally looks as if he's testing the waters to see if he can get a PB because they're not happy with the SB. They didn't leave a name, and asked such a short/direct question in such a way that it couldn't be interpreted in any other way. He's fishing for an exchange.

That's the policy for just about all companies, if you get something replaced under warranty your going to get the exact same part/item that you bought initially.
 
Sounds like they were on a fishing expedition to see if they could get a plain edge model.
Simple as that, IMO of course. :)

Your answer was perfect... no accusation, just to the point. :thumbup: .. :)

Carry on......... :thumbup: . :D
 
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