How would you handle this eBay shipping damage complaint?

halfaxe said:
That's too bad and totally unfair it ended like that. I've seen some of your axes on ebay since you have the same user name and I think your prices and shipping costs are fair and reasonable. I've bid on a couple and will continue. Don't let it get you down. Some people just are unreasonable.
Click to expand...

I'm not down in the least, just irritated/disgusted. I think that it will end the right way.
 
Which department store chain originated the line "The customer is always right"? Biting one's tongue while trying to abide by this doesn't make sunshine in any vendor's day. But the fellow's deliberate negative seller rating, after all this, takes the cake.
 
Sorry to hear you ran into a bad buyer. For sure the party is trying to scam you. I would bet the guy has multiple ebay accounts and does this on a regular basis.
 
So I ordered a nice PLUMB felling axe from this same seller. It arrived and, upon inspection, I decided I would like to save the handle but worried about how I would get it off without ruining the helve? What's funny is I have been really busy at work and have not had a chance to look at this axe for a week or so. Yesterday, I decided to have a go at it. When I picked it up, the head just fell off. The nail in the helve came straight out, and I flicked the wedge out with my knife. It'll never be this easy again.
So, the moral of the story may well be - when you ship an older piece of wood from a damp climate like Massachusetts to a really dry climate like Calgary, things will dry out. I think this buyer was really trying to milk this common situation for all it was worth. A dick move.
 
rjdankert said:
Are you getting any action from ebay? Hope it's good news.
Click to expand...

No, nothing. They have a whole provision in place for reporting banned behavior and having the black mark removed. They make it rather easy. I did all of it, and so far not a thing has happened.

Curt Hal said:
So I ordered a nice PLUMB felling axe from this same seller. It arrived and, upon inspection, I decided I would like to save the handle but worried about how I would get it off without ruining the helve? What's funny is I have been really busy at work and have not had a chance to look at this axe for a week or so. Yesterday, I decided to have a go at it. When I picked it up, the head just fell off. The nail in the helve came straight out, and I flicked the wedge out with my knife. It'll never be this easy again.
So, the moral of the story may well be - when you ship an older piece of wood from a damp climate like Massachusetts to a really dry climate like Calgary, things will dry out. I think this buyer was really trying to milk this common situation for all it was worth. A dick move.
Click to expand...

Yup, refund half my money or else. What, you offer a full refund and will pay return shipping? Unacceptable, negative feedback left. In your case, I knew it was loose and noted it in the description. Happy to hear that it slid right off, some are a real pain. That other guy's was tight but oh well. I make a point to say if it loose, and I make a point if it is solid.
 
You're an honest seller, and as another eBayer I can empathize. Just keep doing what you've been doing and he'll (hopefully) be the only one you ever get.
 
that's a shame, that's the problem..Sometimes you run into buyers like that..make sure you respond to the bad feedback by stating you offered full refind+shipping..That way people can see that under his feedback.
 
Last edited:
Hah, what a dirtbag. for what it's worth I've always checked the reply from seller when I see an odd negative review.
I'm pretty sure the only regular sellers who have "100% positive" either pay the extortionists, or have a lawyer handy to send a letter to ebay and... speed the process.
 
halfaxe said:
I've found shipping old axes to a dry climate like Arizona from a wet like here in Michigan will loosen heads.

I would want him to send the axe back. When I got it, I would give him a full refund with the return shipping. Chalk up a business loss. I would hesitate to give any refund before I got the axe back, however ebay's policies favor the buyer in these situations.
Click to expand...

Being from AZ I've noticed the same thing. That said, Ebay is full of sheisters who will rob you anyway they can. I would ask for pics/veification and offer the refund and be done with him ASAP.
 
utah_fish said:
Being from AZ I've noticed the same thing. That said, Ebay is full of sheisters who will rob you anyway they can. I would ask for pics/veification and offer the refund and be done with him ASAP.
Click to expand...

Oh yeah, this is over with as far as I'm concerned. After I would only offer $5 if he kept it or a full refund including shipping if he returned it, he left negative feedback and an absolute bald faced lie for the reason. Once he did that it was over as far as I was concerned. He can keep the axe, I'll keep my $5.
 
Sorry to hear you got hosed on this one. I've thought about selling on ebay periodically, and this is why I don't. eBay really does seem to favor the seller. The guy lying in his feedback tells you what kind of person he is.

I'm going to start watching your auctions and see what kind of stuff you have for sale. Maybe other folks here can do the same and you'll come out better in the long run.
 
You mean favours the buyer? You would think there is more risk for the buyer, but my god, if people expect to be able to make claims on slight problems and still not be satisfied with a full return there is a big problem.

I don't know, personally I try to be careful as a buyer to not complain about insignificant things since I know how difficult it can be to run a business. Mistakes can happen and you have to judge if it is just a simple mistake or not. Or just something out of either party's control.

Maybe a person doesn't handle an axe properly, but when they offer any kind of reconciliation and you outright refuse and leave negative feedback it just seems spiteful and petty. It's not that big of a deal to try and figure out a compromise. A new seller can be ruined by an early dispute.
 
I have received items purchased on the internet that deserved a refund or return. Here are two examples that I have experienced.

AMAZON
You report to Amazon. They will refund or replace AND refund return shipping. Your card is not charged until everything is complete.

EBAY
You pay and money is IMMEDIATELY transferred to the sellers account. Most sellers (in my experience) will refund or replace but will NOT refund return shipping. Why should they? Even the ebay buyer protection will not get you a refund for return shipping.
 
Paypal strongly favors the buyer..You know, you see all the time when someone writes "No returns" well that means nothing at all..As soon as they open a claim paypal puts a hold on the funds..When paypal sides with them the buyer gets a refund and it dosnt matter what the seller thinks..
 
Kentucky said:
Paypal strongly favors the buyer....
Click to expand...

Not going there:)


Kentucky said:
....As soon as they open a claim paypal puts a hold on the funds....
Click to expand...

Paypal:
" Disputed Transaction Holds. If a User files a Dispute, Claim, Chargeback or Reversal on a payment you received, PayPal may place a temporary hold on the funds in your Account to cover the amount of the liability. If you win the dispute or the transaction is eligible for PayPal Seller protection, PayPal will lift the temporary hold. If you lose the dispute, PayPal will remove the funds from your Account. This process also applies to claims that a buyer files directly with eBay through the eBay resolution process if your Account is your reimbursement method for buyer claims."


Kentucky said:
....When paypal sides with them the buyer gets a refund and it dosnt matter what the seller thinks..
Click to expand...

Paypal:
"Claim Resolution Process. Once a Dispute has been escalated to a Claim, PayPal will make a final decision in favor of the buyer or the Seller. You may be asked to provide receipts, third party evaluations, police reports, or anything else that PayPal specifies. PayPal retains full discretion to make a final decision in favor of the buyer or the Seller based on any criteria PayPal deems appropriate. In the event that PayPal makes a final decision in favor of the buyer or Seller, each party must comply with PayPal’s decision. PayPal will generally require the buyer to ship an item that the buyer claims is SNAD back to the Seller (at the buyer’s expense), and PayPal will generally require a Seller to accept the item back and refund the buyer the full purchase price plus original shipping costs. In the event a Seller loses a Claim, the Seller will not receive a refund on his or her PayPal or eBay fees associated with the transaction. If you lose a SNAD Claim because the item you sold is counterfeit, you will be required to provide a full refund to the buyer and you will not receive the item back (it will be destroyed)."

EBAY has me:confused::
"What is reimbursement?

In situations where the buyer has reported not receiving an item or the item doesn't match the description in the listing, and the buyer was unable to resolve the issue directly with you, we may step in and review the situation. If we decide in favor of the buyer, we may refund the buyer directly and seek reimbursement from you.

If we refund a buyer directly, we seek reimbursement from you by deducting the amount from your PayPal account or charging your reimbursement payment method. Reimbursement includes the cost of the item plus the original cost of shipping. If the full amount of reimbursement isn't available in your PayPal account, we may deduct the remaining amount when it becomes available."

Also from EBAY:
"Reimbursements

If a seller is required to reimburse the buyer or eBay, the reimbursement amount is removed from the seller's PayPal account, placed on the seller's invoice and/or charged to the seller's payment method on file. The seller is required to have a valid payment method on file. The cost of return shipping for an item that is not as described is the seller's responsibility and if an eBay-generated return shipping label is used for the return, the return shipping label cost is placed on the seller's invoice. You can find further details about reimbursements in our User Agreement."
 
yep, you know and in all honesty I don't have a problem with paypal favoring the buyer somewhat..they are suppose to get what they paid for..My problem comes in with customers who abuse the system..My wife has a store on ebay, has for a long time..100% feedback, always works her very best to make customers happy and always has..this Christmas season she had a few packages take longer than the estimated shipping time..Now this was the USPS's fault..She shipped exactly on time and exactly how she said they would be shipped..BOOM! two case opened up in one week because the buyers did not get their order in the time "they" thought they should..The USPS delivery was 2 days later than the ebay shipping calculator estimated..On the day after they didn't bother messaging or anything they just opened a claim wanting their stuff then and there..Had the tracking #'s and everything..They got the items two days later but still didn't bother to close to case so she had to play phone tag with paypal or a week to get them closed and get her money back.So customers had their items and she didn't have her money for a week.:rolleyes:
 
You must log in or register to reply here.
Back
Top