I never ever bag on a company before I give them a chance to make something right. These guys will not make their knife right if it means replacement or if it's just too hard for them.
Really......never buy an HTM knife unless you can hold it and inspect it yourself. They clearly do not have the skill and quality control needed to produce knives that live up the price point they are at. Here is my experience.
Purchased one of the 5.5 MADD Maxx models from a dealer on Amazon back in December. Knife arrived with a gritty horrible action, out of round thong hole, and what looked like refinished damage on the black pocket clip. Someone had used something to cover the damage that was black but not even close to a color that matched. I emailed them...they were apologetic, said send it back, a month later I got it back.
This time....most of the issues were addressed except the out of round thong hole. No biggie really. Finish on the clip was good, action was really smooth......in fact too smooth. Easy to be smooth with no detent ball installed!!!
I emailed them...they said no way....I sent a pic, they said send it back. I did. They emailed me and asked if I was messing with them. I informed them that I really didn't have time to mess with them and that they needed to talk to their "quality" control guys. A month later I got it back again. Detent and glide balls installed everything looked good. Open, closed, played with it a couple of days and then the blade starts striking the frame when closing. I emailed them....they said we're so sorry we'll get back with you and that has been about a month ago.....I've emailed once a week to see if they plan to help and have heard nothing.
So $440 plus around $30 to ship back twice and 4 months later all I have to show is a worthless piece of crap that I wouldn't even give away.
At any price this would be unacceptable but at $400+ it's just plain criminal.
So.....in closing.....you have a company the preaches about the high precision machining and hand made like quality of their products which are priced like they should be great but it is just not so. Any company can produce a lemon. The difference between great companies and companies that should not get any of your money is how they handle the situation.
I need to do a pass around and let about 20 people post their thoughts on this train wreck but really I just want to warn potential buyers.
Hopefully I can save someone else the pain.
And please.....no posts about how I should have bought it directly from them.....geez...they've had the thing in their hands more than I have and it's still crap. Why would I expect anything they sell directly to be any better.
PS.....wasn't really going to gripe about this but while I'm at it....the edge sucks too.
Really......never buy an HTM knife unless you can hold it and inspect it yourself. They clearly do not have the skill and quality control needed to produce knives that live up the price point they are at. Here is my experience.
Purchased one of the 5.5 MADD Maxx models from a dealer on Amazon back in December. Knife arrived with a gritty horrible action, out of round thong hole, and what looked like refinished damage on the black pocket clip. Someone had used something to cover the damage that was black but not even close to a color that matched. I emailed them...they were apologetic, said send it back, a month later I got it back.
This time....most of the issues were addressed except the out of round thong hole. No biggie really. Finish on the clip was good, action was really smooth......in fact too smooth. Easy to be smooth with no detent ball installed!!!
I emailed them...they said no way....I sent a pic, they said send it back. I did. They emailed me and asked if I was messing with them. I informed them that I really didn't have time to mess with them and that they needed to talk to their "quality" control guys. A month later I got it back again. Detent and glide balls installed everything looked good. Open, closed, played with it a couple of days and then the blade starts striking the frame when closing. I emailed them....they said we're so sorry we'll get back with you and that has been about a month ago.....I've emailed once a week to see if they plan to help and have heard nothing.
So $440 plus around $30 to ship back twice and 4 months later all I have to show is a worthless piece of crap that I wouldn't even give away.
At any price this would be unacceptable but at $400+ it's just plain criminal.
So.....in closing.....you have a company the preaches about the high precision machining and hand made like quality of their products which are priced like they should be great but it is just not so. Any company can produce a lemon. The difference between great companies and companies that should not get any of your money is how they handle the situation.
I need to do a pass around and let about 20 people post their thoughts on this train wreck but really I just want to warn potential buyers.
Hopefully I can save someone else the pain.
And please.....no posts about how I should have bought it directly from them.....geez...they've had the thing in their hands more than I have and it's still crap. Why would I expect anything they sell directly to be any better.
PS.....wasn't really going to gripe about this but while I'm at it....the edge sucks too.