I am in trouble...

This might help. I looked into this once because we have one of those stupid ATM/VISA cards.

In writing, draft a letter that says you have been ripped off/or swindled by this company, and this transaction. Ask that the bank provide to you: Proof the transaction took place, time and date of transaction, the routing and account numbers the money was sent to. Also ask for the name and contact information for the bank or financial institution that is ascociated with that account.

Specifically state that you believe a fraud or crime has been committed by the other party and you need your help in investiagtiing.

It's my understanding that the bank MUST provide you this if you request it.

Then countact that other bank, send them the transaction info and say that the owner of this account has commited fraud. Ask them to help with your investigation. Ask them to freeze or encumber that account for the amount sent untill this matter is resovled.

Contact the quicknife, the bank will have the info, and tell them you are opening a fraud instigation and will prosecuted them unless they return your money.

Or, you can file in small claims court if you want.
Oh and BTW, be persistent.
 
DaveH, I thank you for your help, but this dispute between me and Quickknife is well over fortunately... As I posted upper in this post, I threatened them to inform yahoo of the circumstances, and some minute later they answered they was going to refund me.

This proves they told me BS when they talked about the shipping being impossible to Italy and the fact that 888knivesrus sent me 3 knives is on my side...

I'll never even check their prices...
 
Oh boy.

I truly wish I had checked this thread before placing my order...

I placed an online order with the quickknife almost three weeks ago. The whole sum ($250+) was charged from my card on the same date as the order was placed. But still no sign of the goods. From my previous experience goods shipped from the US via DHL Worlwide priority arrive here in Finland eight to ten days after placing the order. Almost three weeks have passed now.

The tracking number given to the order on their site does not function. I have not been given a DHL tracking number. My emails are still unanswered and I've already called them twice, reaching only voicemail. Those messages have not been answered, either. I'm hoping for the best but I'm beginning to see a pattern here..:(

I'll mail them once again and will keep you posted on how things turn out.

-slow-
 
Contact your credit card company, fill them in on what has happened and have them do a chargeback. Then place your order with a reputable dealer, even if the price is a little higher.
 
Do Not ! repeat,
Do Not !
Do not do any tansactions with these sob's.
Working on a credit card chargeback.
They got me for 73.60, for zippo lighter.:mad: :mad:
 
Just a short update.

Yesterday I contacted the company again, via email, politely asking them to provide me the tracking number of the parcel so I could check with the courier if there's been a delay in transfer. Also mentioning that should they fail to give me this information, I'd like to cancel the sale and get a full refund. Still no reply.

I sent a case complaint to Yahoo's shopping help, whom they are working with. Tomorrow, as soon as the offices open, I'll contact my credit card company and shall ask them to do a chargeback.

I'll let you know how all this works out.

-slow-
 
I hope you get it resolved I always hate to here stuff like this.
You know,
their are over 63,000 members on this board perhaps we could all send them an email once a day expressing our concern LOL
 
Bors,

thank you for your concern. The case is still open.

Yahoo's shopping customer service has contacted Quickknife, to no avail. They keep trying to settle the issue on their behalf. My credit card company is working on the chargeback process and I should hear from them in a few days. I'll keep you posted.

If all the members here already didn't read it from between the lines, I'll write it down. Shop elsewhere. This company is not to be trusted.
 
In case anybody's interested, I'll write an update.

My credit card company has began the chargeback process about two weeks ago and I've gotten a temporary refund for the charge. I've been told that the whole process might take up to two months. The seller has a certain amount of time to produce evidence that the goods were actually shipped. Should they fail this, the chargeback will be final.

I've also filed a complaint with Federal Trade Commission (http://www.ftc.gov/) and the complaint is being processed by Ftc's LE responsibilities. It all just might work out OK. For me, anyway. :)
 
slow said:
The seller has a certain amount of time to produce evidence that the goods were actually shipped. Should they fail this, the chargeback will be final.
Click to expand...

They actually have to prove that you received the goods, not just that they were shipped.
 
Keith Montgomery said:
In a situation like this, another thing that I really like about getting the credit card company to reverse the transaction is that QuickKnife will have to pay a large penalty for the reversal.
Click to expand...

Unfortunately EU banks are not that "customer friendly" in that regard and do not protect their customers as US banks.

David
 
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