"I have heard the quality of Pakistani knives has greatly improved in recent years"

Dear royalstarknives,

There was PLENTY wrong with the knife. First of all, it was not the knife in the photos on the sale listing. Those were file photos from an item for sale listed on the photobucket account of a company based in the UK. Do you truly believe you deserve positive, or even neutral feedback for the way you have conducted business in this transaction? I gave you opportunity to return the 39.99 you wrongfully acquired, and had you done so I would not have escalated this to a claim, would have only left neutral feedback, and would not have posted the review on bladeforms. Now you are being investigated for fraud by eBay and possibly even Interpol Pakistan. Oh, apparently this matter has come to the attention of the Punjab Sikh community as well, since you have brought shame on Pakistan's knifemakers and fostered distrust in their product. The major Pakistani knife distributors are all bladeforums members and post there on occasion, and the last time I looked at that post there were over 20 non-member guests viewing it, which is very unusual for the reviews subforum. I did not name you or provide a link to your eBay store so they probably will not be able to figure out who you are. Thanks for accusing me of deliberately damaging and tampering with the knife . . . that makes absolutely no sense . . . what a sad, strange man you are. Are you enjoying the money you stole? Have you spent it all already? You have a good night, I don't think we have anything further to say unless you want to amuse yourself by trading insults for a while, but that really isn't my thing.

- tyr_shadowblade


Dear tyr_shadowblade,

you are happy now?after giving negative feed back you feel joy now?you are consistently giving blame to me that i have cheated you.tell me honestly that is that posible for a businessman to do that? its just $40,you have done really unfair,i am sure you are feeling really happy after destroying my reputation by giving feed back.can you not wait for 1 or 2 days when you have opened case on ebay?
now you have done everything you can & and nothing can be reverse now. am i right?
i still want to resolve this issue but what you have done, just think about it.

whatever happen is not good, you know that i am not at fault at all but you keep on blaming me. sir i am a businessman and i know the value of trust and value of customer. just think over it and good nite.

just think what you have done without intimating me


- royalstarknives

 
Dear royalstarknives,

I gave you ample opportunity to resolve this matter prior to filing a claim. If you knew how to conduct business professionally and ethically, and if you truly were concerned about your reputation, you should have simply refunded the "just $40" for what was clearly a substandard product and avoided this whole mess. And what, I should provide positive feedback after eBay forces you to refund the money since you refused to be reasonable? In ten years and hundreds of transactions, this is only the second time I've left negative feedback . . . I take no "joy" in that, it is intended as a warning to others in the eBay community. This is your fault entirely, due to your pride and your greed. Now it is time for your lesson.

- tyr_shadowblade


Dear tyr_shadowblade,

You are very well aware that i just demanded the return of knife if it is not as per your liking and this request is not the violation of ebay policies.But you have refused to return the knife which clearly indicating that you want to keep the knife and also wants to have refund.just think and consider that you are at my place and i demand refund and retain the knife also what will be your reaction and response?You know that i give you options to resolve the issue but your intention was not good,you want both things i-e knife and refund.

I just want to know that when you have opened the case on ebay then you should wait for its result but you use negative approach and give negative feed back.I am sorry to say this is a blackmailing from your side.You did this when i request you to return the knife.Just remember onething GOD knows our intentions and HE knows who is right and wrong.I left this matter on GOD and HIS decision will be final.You might thought that in this way you stop my earnings?but my dear sir you are absolutely wrong.

Matter is (message cuts off)
 
Dear royalstarknives,

The reason you earned negative feedback is because you refused to behave in a reasonable logical matter, ranting like a crazy person that I had apparently decided to keep the perfect knife pictured on your sale listing which you insist you shipped, and for some bizarre reason rapidly constructed an inferior duplicate of the pictured knife with the apparent intent of damaging a stranger's reputation? Or, alternately, disassembled, defaced, and reassembled the knife with the same malicious intent? With all due respect, it seems as if you were called on your fraudulent behavior and are now frantically making counter accusations to save face . . . but as your stress levels increase, you over-rationalize and your actual memory becomes infected with the lie, distorting it, twisting it, and now you truly seem to be suffering some sort of paranoid delusion. Let me ask you this, just to settle something in my own mind. Did you delegate responsibility for packing and shipping to someone else? Or perhaps there were a dozen knives similar to the knife pictured in the photo and you just randomly grabbed one and put it in the box? The knife I received is clearly NOT the knife in the photo. I would never have agreed to $25 shipping plus an extra $10 for the "Buy it Now" option if I had thought that I would receive something other than the knife in the photo. And you know what? Even if I had received a slightly different knife, if it was of comparable quality (fit, finish, function), while I may have noted it was not the exact knife in the listing I would have given you positive feedback and may have even been a repeat customer. I thought I was getting a great deal on a well crafted custom knife, but you scammed me with an inferior knockoff so poorly crafted it should have been discarded. One, or possibly even two minor cosmetic flaws I could maybe overlook, but the knife I got was hastily assembled from scrap for a quick profit. They didn't even try to do it right.

- tyr_shadowblade


I shall post updates as they become available . . .
 
I love how he tries to act like it isn't much money to him:
its just $40
Click to expand...

We all know it's a cheap p.o.s that he either bought for less than a buck or had made for less than a buck :D
The right thing to do would have been to just refund the $39.95 and let you keep it. That would have been a $25 f**kover but at least you would have gotten the original payment. I had a similar experience buying an android tablet off Ebay, we went back and forth the same way,amazing how far they'll go to keep a few bucks.
 
kaotikross said:
I love how he tries to act like it isn't much money to him:

We all know it's a cheap p.o.s that he either bought for less than a buck or had made for less than a buck :D
The right thing to do would have been to just refund the $39.95 and let you keep it. That would have been a $25 f**kover but at least you would have gotten the original payment. I had a similar experience buying an android tablet off Ebay, we went back and forth the same way,amazing how far they'll go to keep a few bucks.
Click to expand...

I offered to settle for the cost of the knife, and all he needed to do was offer a refund and he would have not lost any money . . . but he was greedy and insisted on refunding no more than $25 which was an insult. All this could have been avoided, but he just HAD to "win" by making a measly $15 profit, but I refused his "offer" (after he repeatedly insulted me and made wild accusations) and upgraded to a claim and left negative feedback so others could be warned. The insults escalated, so I posted the documentation of our interaction via eBay messaging which now discloses the name of his storefront and his email address. I am out $65. I was willing to take a $25 loss on the shipping and he would have not lost a dime and would not have a case or this exposure. Now he needs to pay that $25 out of his own pocket in addition to the $40 refund. He will likely face other problems as well, starting with access to PayPal funds and the ability to continue selling on eBay. All because of pride and greed and stupidity. Over fifteen bucks that wasn't even his. I think I will give out $15 to the hobos on Colfax today.
 
Maybe I was out of line for posting the eBay messages, but I felt they should be shared.

The more I think about the nature of this scam, the more I admire how devious it it. I'm going to share my observations to prevent others from being scammed in a similar way.

As you know, if you purchase something on eBay you have Purchase Protection . . . there is also the option of filing a claim through PayPal or doing a chargeback on your credit card. This gives buyers a sense of security in the event item is defective or unusual.

Seller posts a file photo of a desirable item at a great price. But he does not actually have that item. Instead, he has a broken or damaged item. He places it in a thin cardboard box with no packing material or padding, inside a mylar mailing envelope. When received by the customer, he gets a complaint that the item is defective. "It was perfect when I sent it to you, so the damage must have occurred in shipping." If the customer agrees, there is seldom any recourse, as eBay, PayPal, and most credit cards do not cover damages during shipping, loss during shipping, or misdelivery. Customer needs to file a claim with the shipper, whose policies vary. If additional insurance coverage was not purchased by the shipper, AND if the claim is approved, you MIGHT be reimbursed for the postage but not the item. However, if it was determined that the item was improperly packaged you don't even get that.

Seller was very insistent that the damage must have occurred during shipping, but the sheath it was in is unscuffed and the pivot pin does not appear to be broken or bent, and neither scale is cracked. I'm 99% certain the broken point and off-center blade were like that when they went into the box. Knife was in a clear plastic bag inside the sheath, and the broken point was not loose in the bag. Glad I took the time to take a second look at what I received to note the additional irregularities, and to get confirmation from others that it definitely was not the same knife pictured in the eBay listing. Luckily, the "counterfeit item" clause covers the purchase price plus shipping.

So, if you're considering purchasing a knife (or other item) from overseas, be sure to know your shipper, make sure insurance is provided, and familiarize yourself with the claim process. And if the item you receive is broken or defective and the seller claims it must have happened in shipping, be certain to examine what you received very closely. I was just informed that something very similar happened to a friend who purchased an expensive electric motor off eBay and was told the damage "must have occurred in shipping. Fortunately, he was an engineer and was able to prove that was not the case and win his claim.

I hate scammers.
 
The saga continues . . .

Dear tyr_shadowblade,

did you give me time to investigate regarding this? you ask me regarding your complaint and i assure you that i have taken up matter with DHL but you keep blaming me for fraud and etc. etc.then you open the case and then negative feed back without waiting any decision.i am just asking you what will you do if you were at my place?

now it is useless to talk about these things as you have done what you can.yes i have my employees and huge stock of knives at my place.my employee is a experienced guy who deal shipping matters and chances of mistake are very minimum on his part, but who knows "to err is human"but you have not give me the chance to trace out the matter.now it has no value for me.its useless to cry over split milk.

now tell me what you want now as you have done really unfair with me and cause me irreparable damage.

i hope you too feel that what you did to me.


- royalstarknives

Dear royalstarknives,

At this point it is up to eBay to decide what to do. If an item is posted for sale on eBay with detailed pics and a statement that "you will receive the item in the photos" and instead an inferior copy of the pictured item is shipped, that constitutes fraud and the item is deemed "counterfeit" (replica, knockoff, etc). If your trusted employee committed the fraud, your business is still responsible. The facts clearly show that the item I received from you was NOT the item in the listing. This switcharound was not the fault of the shipper DHL, but occurred on your end at your location. If you did not put the pictured item in the box yourself, then whoever you delegated that responsibility to caused your current situation. Deal with that individual however you see fit. What would I do if I were in your place? Well, to start with, I would have been more reasonable from the beginning. As you said, "$40 is nothing but reputation is everything and I want repeat customers." But if a trusted employee betrayed me in this way and then lied about it? Let us just say that his employment would be immediately terminated.

- tyr_shadowblade
 
Dear tyr_shadowblade,

who said that employee did this? why you are assuming things at your own? i said it might be the posibility as there is posibility that knife is tempered at your end to get refund of payment and keeping knife also. anyways let the ebay decide now, if they refund you then its ok.

but your approach is totally wrong, sorry to say this

- royalstarknives



Dear royalstarknives,

I was giving you opportunity to save face by shifting the blame to an employee . . . but we both know you don't have any employees. It is just you, in your small apartment, creeping out at night to crawl through dumpsters behind the Punjab knife factories to sort through their discards. Then you find a file photo of that model of knife online and upload it to eBay claiming that is what you have for sale. When you thought you had opportunity to sell multiple knives, you realized you could simply buy ordinary folding pruning knives for 1 USD each in hope of making an astronomical profit. You, sir, are a scammer and have done this to your own reputation through choices you have made, and continue to make. Your negative feedback was well earned.

- tyr_shadowblade
 
Please return the item and respond to the case with tracking information.

The seller has agreed to issue a full refund of $64.98 when you return the item.

Refund information:
A full refund of $64.98 will be issued through PayPal once the item is delivered.

Seller's return address:
NAYYAR MALIK
M & M INTERNATIONAL
NEAR GOVERNMENT CUTLERY INSTITUTE WAZIRABAD
WAZIRABAD, GUJRANWALA (PAKISTAN) 52000
Pakistan
 
Your message to the seller:
"This is a counterfeit item. USPS international shipping, with tracking, to Pakistan is $42. Under eBay Purchase Protection, counterfeit items proven via photograph to be different from the item listed are exempt from being required to be returned. If the seller agrees to refund the 39.99 as requested, case will be dropped and feedback withdrawn. If the seller does not voluntarily refund the 39.99, I will bypass the automated claim system and file a formal fraud complaint with eBay through official channels. "



Counterfeit items

If a buyer suspects that an item is counterfeit, and there are strong indicators that the item is counterfeit, we don't require the buyer to return the item to the seller. The buyer agrees to cooperate with us to ensure the proper disposal of the item. In such instances, we refund the buyer for the full cost of the item and original shipping, and the seller reimburses us for the refund. The buyer may not sell the item on eBay or elsewhere.
 
So far, he's used three names: Shazia Khawar, Shahzad Hussain, and Nayyar Malik, and three company names: Royal Star Knives, MBN Knife Makers, and M&M International. Photos originated from a company called Aran International. Return address on package is: Hamshaw WW Express, Paris Road, 51310 Sialkot, Pakistan.
 
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Nayyar Malik is the owner of M&M International, DBA "MM Knives" . . . and apparently his business website has been suspended.

http://mmknives.com/cgi-sys/suspendedpage.cgi

He DOES have a number of new knives listed in his eBay store now. All listed as "you will get exact knife pictured", all file photos listed on photobucket account of Aran International, with duplicate pics of custom Damascus blades. Take a look at his "cut & paste" listings for yourself and make your own conclusions.

http://www.ebay.com/sch/royalstarknives/m.html?item=171416116438&ssPageName=STRK%3AMEBIDX%3AIT&rt=nc&_trksid=p2047675.l2562
 
A lot of regional political posters on his facebook page. In his messages to me he stated that the "opposition party" was marching in protest, but his comment on one of the pics clearly supports the "long march" and the tone seems critical of the Pakistani government. Can anyone read these?
https://www.facebook.com/mmknives
 
Item reported as counterfeit/replica. eBay Customer Service stated they are now investigating the seller for fraudulent activity.
 
Dear tyr_shadowblade,

you are agree to withdraw feedback?if you are serious in this regard then i m also ready to refund you.

you withdraw this negative feed back and we settle it.

waiting your reply


- royalstarknives
 
Dear royalstarknives,

As soon as I have the 39.99 returned to my PayPal account I'll withdraw the feedback and close the case.


- tyr_shadowblade


Dear tyr_shadowblade,


send me your paypal account number


- royalstarknives


Dear royalstarknives,

eBay messaging is not allowing me to insert a PayPal address into a message. Make an offer through the resolution center to settle for 39.99 and I will accept it.

- tyr_shadowblade
 
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Hi tyr_shadowblade,

We let the seller know the item wasn't as described. The seller offered you a partial refund of $40.00.


You can go to the Resolution Center to accept this offer. The seller will have 3 days to issue the refund. If you accept the offer, the case will be closed and you won't be eligible for an additional refund.

If you don't want to accept the seller's offer or if you have more questions, you can send the seller a message in the Resolution Center.

Refund information:
The seller offered a partial refund of $40.00.

Seller's note:
"buyer has agreed & promised to withdraw the negative feedback and closure of case.i am willing to refund him $40 upon his assurance to remove/withdraw feedback."
 
Since you accepted the seller's offer of a partial refund, $40.00 has been sent to your PayPal account. The case is now closed
 
I am unable to remove the negative feedback on my end, but attached a followup message to it: "Refund received after a week. Negative feedback withdrawn."

Examples of Feedback extortion

The seller can't:

Offer monetary compensation, like a partial refund, to the buyer in exchange for positive Feedback or revising negative or neutral Feedback.

Feedback is intended as a way to let our members share their experiences with other members. Using it as a way to force other members to do things they aren't obligated to do is a misuse of Feedback, and we don't allow it.
 
Dear tyr_shadowblade,

refund already transfered to your account. now please withdraw the feedback.


- royalstarknives


Dear royalstarknives,

I will keep my word and change the negative feedback, but cannot change feedback from my end. The seller needs to request a feedback change through the resolution center for that to happen.

- tyr_shadowblade
 
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