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I might be done with Case for a while...

Discussion in 'FEEDBACK: The Good, The Bad, The Ugly!' started by JD Bear, May 23, 2017.

  1. knifeswapper

    knifeswapper Knife Peddler Dealer / Materials Provider

    Sep 3, 2004
    Just to be clear, I am not speaking to this particular knife being discussed. I am speaking to my own recent purchases and comparing that to the 1970's and pre knives that got me hooked.
     
  2. JD Bear

    JD Bear Gold Member Gold Member

    Aug 4, 2015
    I agree that we may have unrealistic expectations at times, and maybe this is one of those times for me. Normally, when I get a Case with issues, I'd send it to Case and let them fix it. I didn't expect them to redesign the trapper for this version, but I guess I may have expected Case to step up the fit and finish knowing this would be a more expensive model. I understand the price reflects the materials and cost of manufacturing, but maybe an extra once over would have been in order. I think a lot of us are guilty of high expectations when it comes to what we get for our hard earned money. This is a rare circumstance that I actually returned a knife, and by rare I mean first time ever. I think my only regret may be discussing it...
     
  3. UseitorLoseit

    UseitorLoseit Gold Member Gold Member

    505
    Nov 3, 2016
    While I agree that some people may have unreasonable expectations, I see nothing wrong with increased expectations to match an increased price. Is that not why people buy a Cadillac over a Chevy?
     
    palonej and W.M.B. like this.
  4. knifeswapper

    knifeswapper Knife Peddler Dealer / Materials Provider

    Sep 3, 2004
    It is never a bad thing to discuss expectations or experiences. As long as you realize we all come from difference places and down different roads, there is no harm in a friendly conversation. Too many times these days we shy away from conversations in this country that may lead to differing opinions, and that is a shame. If you are going to be aggravated every time you pick up a knife, get a different knife. It doesn't matter what the issues are with it. I am as guilty as the next guy when it comes to expectations. In trying to keep a good product at a good value in my store, I have just started to reflect on the ways and means of our traditional factories.
    They can do better. I'm just not sure at what price points they can do better. There are factories elsewhere that have invested in modern equipment and have a more "economical" source of labor to compete with in 2017. Not to mention all the factories today want to "protect" their dealers by dictating the minimum retail pricing (MAP). But you have to remember with 2-3 levels of folks between you and Case; it didn't leave the factory a $95 knife. Personally I would rather the factories let the market set the prices.
    But I hope I didn't say something that made you regret posting. This is a place of discussion.
     
  5. sticktodrum

    sticktodrum

    Apr 16, 2012
    I think this is a very potent point when knives come out with a steel variation or handle material variation. It gets lost in the total price, but it is the same knife with a more expensive material. This is the case in the world of modern folders as well, but the use of a higher end steel is more common, and I don't find usually that a buyer will expect a higher end knife just because of a steel upgrade.
     
    Wurrwulf and JB in SC like this.
  6. Bartleby

    Bartleby

    Oct 28, 2005
    Thanks for telling about it, JD. A big part of the reason we value having a place to read the opinions of others on the subject of this hobby is to get an idea about what we buy based on the experience of others. We (nearly all of us) tend to make our judgments, good and bad, on a very small number of examples we have the chance to handle, so we come here and have a look at how others have fared.

    I would certainly return the knife to its maker and get a repair/replacement. It sounds like the one you received has a number of not quite rights that added up to one just plain wrong.

    This also occurred occasionally back in the day, but we tend to only recall the good ol' days, and forget that life never has been perfect. I personally returned a few Case knives to the local hardware store over the years, as well as other brands (Camillus in the '80s was very hit or miss for me), not to mention the "seconds" that were put out by most firms back then....

    The great majority of Case knives are just fine, but there is no good reason to spend money on disappointment. Send it on back.
     
    Will Power likes this.
  7. JD Bear

    JD Bear Gold Member Gold Member

    Aug 4, 2015
    I didn't mean to imply that I expected a perfect knife and if I did it was in error. As I said earlier, my favorite knife manufacturer is Buck and Case is a close runner up for me. While Buck makes a great product, they're far from perfect. One issue or another with this particular knife would have been acceptable, but when they add up it's not a good thing. Sorry if anyone takes my posts the wrong way...
     
  8. TinyDog

    TinyDog Gold Member Gold Member

    Feb 28, 2015
    Case still can make some good knives however I am done with them for the foreseeable future for the same reasons as the OP. Case is just big now they have graduated into a new class of production that is just too difficult to manage the quality blades we the enthusiasts really expect IMO. They can sell more than needed based on their name to the average Joe that recognizes the name alone, not the quality. I would not expect changes anytime soon. Just my own thoughts on this:rolleyes:
     
  9. doland3229@yahoo.com

    [email protected]

    39
    Nov 24, 2004
    Boy, isn't this the truth! I have had so many issues with Case knives off the net needing warranty service.
     
  10. Dean51

    Dean51

    922
    Aug 30, 2014
    A few years ago a back spring broke on my favorite stockman. I was disappointed then mad, done with the company etc.
    I went ahead and sent it back under warranty and two weeks later I had a new knife.
    I opened the box checked it out and now that knife is a favorite again.

    Send it back to case for repair or replacement, you might decide it's great knife again.
    Isn't there an old saying, smurf happens with any company.
     
  11. Bartleby

    Bartleby

    Oct 28, 2005
    A good point. Perhaps it has to do with being a bigger company with more automated production. Then again, Bear and Son is a much smaller manufacturer, but I have had many years of very bad luck with them. Buck seems to have hit a good balance between automated mass production and QC.
     
  12. jc57

    jc57 Gold Member Gold Member

    Nov 28, 2012
    I'm done with Case too, but for a different reason: I just literally have enough of them.

    The last time I bought new Case knives was the end of 2014 - a late Christmas gift to myself. I bought a batch of five at that time, all for very good (low) prices over the Internet.

    I'm happy with all five of them, and four of them get regular carry and use. I have two from that batch with me today, in fact, and a third is in my car.

    I don't know what their current production is like. Most of mine run from about 2008 through 2014, with a few older ones from the 70s, 80s, 90s. I've probably got somewhere between 80 and 100 Case knives. Some were bought new from dealers (mostly on-line, a few in stores) and some were purchased used through forums or ebay.

    Some of the new ones had a few cosmetic issues that I was able to resolve, but none had any problems I considered worth sending in for repair or returning to the dealer.

    To JDs original issue - if I had spent that much on a Case knife and it had the problems he reported, I would do the same thing and send it back. I just haven't had that experience myself.
     
    Last edited: May 23, 2017
  13. Gurdygurds

    Gurdygurds

    381
    Aug 10, 2013
    It makes me crazier to get a brand new knife that has issues than it does to get one second hand that isn't perfect. I bought a CV yellow peanut a while back and the tip was proud and had some blade wobble. Didn't make me happy. I've found that if I buy used on the Bay and ask the seller a few questions I can get something I'm happy with. Just got a very rusty CV yellow nut for $14 on the bay, but before I bought I asked the seller if the blades were solid, wobble free etc. I could tell from the pictures that the blades were centered so it just took some elbow grease to clean the thing up, restore it's action and I'm happy with it. Plus I feel like I'm giving an old knife a new lease on life. OP i have no shame in sending back a brand new knife, or anything for that matter, that isn't up to snuff.
     
  14. JB in SC

    JB in SC Basic Member Basic Member

    May 19, 2001
    I think the $45 knife with a $50 blade is a great analogy. The decision to put higher end blades and cover materials is moving a "working" knife price into a different category. I'd pay more for a better fitted and finished product, even with standard materials like CV and Tru Sharp, jigged bone and delrin.
     
    blademan 13 likes this.
  15. Wheeler80

    Wheeler80

    Nov 12, 2013
    If you buy online ask the retailer to inspect the knife for whatever issues you're worried about. I do it with every one and have yet to be disappointed.
     
  16. jakemex

    jakemex

    Oct 19, 2011
    I posted this in a thread in General; but it applies here: I was gifted a Case 500 piece special edition congress 44052 in white delrin. A great example from Case. I was delighted until I opened up the knife blades one by one. The blades were ground until sharpening knicks were missing on three of four blades. The straight coping and sheep foot were recurves as were all the blades to some degree. The blades are all small and were ruined. Since it was a gift knife and a 500 piece special, I won't return it as there's really no point. But I'll never buy another Case knife personally without inspecting it firsthand. No excuse, Case, sorry. ROFL
     
  17. supratentorial

    supratentorial

    Dec 19, 2006
    I think it's more a matter of fact, than an analogy. It's a steel upgrade.

    A more appropriate analogy might be the same car with "basic" or "sport" upgrade trim.
     
  18. W.M.B.

    W.M.B.

    945
    Oct 11, 2013
    Precisely. Now, I'm on the other end of the spectrum. I've bought a few 50 dollar new knives but mostly I buy antiques at flea markets etc..... I sometimes still drool over the beautiful pieces that I see people post and love the idea of some of the apparently flawless higher dollar ones, I can't see myself using one I've spent so much on. The Chevy will get you to will get you to work in the morning just as well as the caddy. But if I broke down and dropped 100 on one of those, I'd expect it to be noticeably better than a 50 dollar knife. Or I'd send it back.
     
  19. supratentorial

    supratentorial

    Dec 19, 2006
    If you buy a new Chevy and pay extra for better than basic tires, the car is still the same. Only the tires are different. The tires don't turn the Chevy into a Cadillac. I'd expect better performance from the tires.

    Similarly, I'd expect better performance from 154-CM steel over TruSharp. The rest of the knife is the same for both.
     
  20. UseitorLoseit

    UseitorLoseit Gold Member Gold Member

    505
    Nov 3, 2016
    Yes but upgraded tires don't double the price of the car as in this particular situation.
     

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