I need some advice, badly.....

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MustardMan said:
I think the lesson here is to avoid ever describing a knife, especially a Busse knife, as mint.

I can pick out small factory imperfections in just about every knife I own. It's stuff that doesn't effect performance, so I could care less, but I could see a collector getting his g-string all twisted if I described some of them as mint.

I'm also a bit confused - was this a replacement knife, or was the original blade repaired? Again, I wouldn't care about the difference, but "fresh back from the spa" might not be the same to some collectors as "mint from the factory".
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There are no "Mint from factory" Busses IMHO. Everyone that comes new has a little character here and there right out of the box.
I never describe any Busse as "Mint" even if it is new.
"Unused -As recieved from Busse" or "Unused, has been inserted in sheaths".
Once a Busse goes in a sheath, it's got surface marks whether you see them or not. Another way is to state that it is not "collector quality".

My advice to the OP is just take it back with no questions asked and relist it in the exchange. It won't last long.
 
you made the correct decision, man, bravado was right, bottom line was he was not happy and when you deal with customer service, at times you have to sacrifice a little to get a whole lot!!
 
I would suggest that you edit out the buyers name. IMO, it wasn't really necessary to name him at this point.

Better luck with your second sale. :thumbup:
 
Users name Edited out.

I've issued a full refund to the buyer through Paypal. I am just now waiting on a response telling me he's received the money and telling me when the knife will ship.

Thanks everyone,

Les.
 
Is it possible that he tried it out and then decided that it wasn't for him?

If you get the knife back and it appears as though he tried it, didn't like it, and then chose to return it to you with this story, I would definitely start a thread in the GB&U. This is not, and should not be, a "hey, come try my newly made unused knife for free" forum.

I'm not saying this is what happened, but as I read this thread, everything I'm reading is telling me it is a possibility.
 
I have a bit more information to share, I'm choosing not to do it at this point until the knife comes back.

Thanks to everyone who has responded.

Best regards to everyone,

Les.
 
I agree with Mustard Man and others. Never describe the knife as Mint. I myself am not as picky but some people who will take a jewelers loop to it. I personally have not had a problem when selling a knife but I once described a mid end acoustic guitar as Mint that I sold on a Guitar forum I frequent. The Buyer stated that it had couple of minor dings and the finish was lifting. Of course this was after he already replaced the tuners, nut and saddle. He wanted to know how I could describe it as Mint and said he thought I was a stand up guy. He asked if I would refund some of the money. I immediately told him to ship it back and I would refund all his money even though he worked on it already. But, would not refund his shipping to me or paypal fees as I ate those. Live and learn.
 
I also described a Busse for sale as "mint" as it was just as received from the factory, as a matter of fact I never even removed the cardboard sheath. I had purchased "a pair and a spare", and put one up for sale. The buyer was irate, said it was used, there was a wire on the edge. He accused me of lying, selling a used knife, etc...
This all happened about 11 days after he received the knife.
How did I know what he did to it in that time?
But point being, I took one of the other out of the safe, and it a wire on the edge also, no big deal, wiped it of it was fine.
But I will never use the word "Mint" again to describe an item for sale, unless it is a piece of candy or an herb....
 
Personally, Id ask for pics from him. If he refused, i wouldnt refund him. I heard of pricks before that use a knife to test it out then say it wasnt mint. If he used it, tough luck IMO
 
You did the right thing unwinding/reversing the deal. :thumbup:

Take great pics and if a knife is brand new and unsharpened I would describe it as such, not as mint.
 
Thalestin said:
Personally, Id ask for pics from him. If he refused, i wouldnt refund him. I heard of pricks before that use a knife to test it out then say it wasnt mint. If he used it, tough luck IMO
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As I already eluded to in my previous post, you could do that but you better be ready to go Toe 2 Toe with someone and your rep better be Stellar at the least. It's still going to boil down to your word against his.
 
Bravado said:
As I already eluded to in my previous post, you could do that but you better be ready to go Toe 2 Toe with someone and your rep better be Stellar at the least. It's still going to boil down to your word against his.
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THats a fact. Listen to the wisdom.


You can be the best guy in the world and come out looking, feeling, and smelling like.....


Well, you know:grumpy:
 
knife hunter said:
THats a fact. Listen to the wisdom.


You can be the best guy in the world and come out looking, feeling, and smelling like.....


Well, you know:grumpy:
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So true. Too bad there is always people that take advantage of this type of thing. It makes selling anything a real pain :(
 
I think your getting very good advice from the true HOGS here.
Your handling it right in my book.
Now,with that said,
When you get the knife back,
if it is not in the same condition as when you sent it
(not counting normal wear from shipping and unpacking)
i definitely want to see a
post in the GBU (Good Bad Ugly) forum.
We all must do our part to give props to the good guys
via feedback and posts,but also share with our brothers and sisters
when something goes wrong.
Hopefully our experiences will help the next guy (gal) in
making a purchase,or staying away from one.
 
The "above and beyond" approach would be to do what others have said here.

The "I've done nothing wrong and I'm not losing money to make you happy when you got exactly what you paid for" approach would be what I would do IF I had exacting photo's of the knife. If you have photo's of the knife from more than the angles you posted, and possibly at a closer distance that show beyond a shadow of a doubt that the knife was not shipped in the condition the buyer describes, then I wouldn't refund it.

Unfortunately that rarely happens, and it's up to you how accurate you were in your description. If you said "mint" or "perfect" without a qualifier like "factory mint" or "in unused condition" than it's a buyers definition problem. to some people "mint" means "flawless" which is 100% unrealistic, but it can lead to a pissed off unhappy buyer. If the buyer is uninformed about what busse's factory edges look like (I've seen over 50 and I can tell a busse factory edge vs. hand done in 2 seconds) then he might believe you sharpened it.

totally your call :(

my opinion has changed drastically, so this is grayed out. I'd probably do what you've done and go for the refund/knife retrieval :(
 
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I would go above and beyond to not ruin a good reputation. You're doing the right thing.
 
lsheldon said:
Users name Edited out.

I've issued a full refund to the buyer through Paypal. I am just now waiting on a response telling me he's received the money and telling me when the knife will ship.

Thanks everyone,

Les.
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If it's possible, file (or call customer support) with the "auction site" to tell them what your doing and why. That way if you never receive the knife back, they will put a mark on the buyers record. when "the auction site" bans you, they ban you for life. your ip, your social security number, your bank account, anything with your name on it. It is complete and permanent.

scratch that, this is a localized issue. this may end up getting moved to gb&u...
 
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Les, you are one of the first guys I ever dealt with on BF and you are AAA+++ in my book. Sorry about this experience, but you are doing the right thing and just get it behind you. Good luck.
 
lsheldon said:
Users name Edited out.

I've issued a full refund to the buyer through Paypal. I am just now waiting on a response telling me he's received the money and telling me when the knife will ship.

Thanks everyone,

Les.
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I can tell you I would never ever refund the money till the knife was back in my hot little hand, unless it was a well known hog with good feedback, or great prior dealings.

Hopefully you did not get scammed for a new knife and the purchase price.

Guy only has one feed back, and that a while ago. Seemed a bit flaky in a few of his for sale posts.

Your feedback record speaks for you though.

I see people list knives as 100% perfect, mint condition, and then go on to say, there are scratches, dents, marks etc. Or Mint, perfect condition, I just cut a bunch of wood, and framed a house and used it to lay the mortar on all the bricks..............

If you take a satin blade out of a cardboard sheath, you can give it a bunch of minute scratches, especially if you pinch the cardboard when pulling the knife out.

Hopefully the knife you get back (and really hopeful that it comes back), hopefully it will be just a tiny scratch from the cardboard, and not messed up because he used it.
 
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I have some news to update, but only bad I'm afraid. I have not heard back from the buyer since I refunded his money via paypal on Sunday.

Since I refunded his money, I have read through all of my email correspondence with him. I could kick myself now, as I had already received the most telling clue in my initial email from him telling me he felt there was an issue.

I'm listing this first email message below, followed by the email message from him that I've already posted in this thread detailing the damage he says the knife had. The last items are some pictures he sent after I had initiated the refund process through Paypal. The email with the photos is the last correspondence i've received from him.

In the initial email he states that after washing it, he found an issue with it. In the second email he details the issues, and in the third email he shows photos of the damage.

You can call me anything you want, but there is absolutely no way the damage he describes and the damage shown in those photos could be camouflaged enough so that you wouldn't see it until after washing the knife. Granted the photos all suck, but you can see enough scratches on that blade to know there would be no way to hide it.

The only thing I did with it after receiving it from Busse was wipe it down with a Tuff Cloth. He received this knife from me just as it was in the photos I took of it and sent him prior to saying he would purchase it.

I think I know for a fact I've been taken like a rube. I wish I had waited a bit longer a re-read all of his correspondence prior to refunding his money.

Live and learn I guess...

Best, Les.

**EDIT**
I've edited the email addresses out of the hyperlink's put in this post by the copy/paste of the email messasges. AND If I don't hear from this individual by this coming Saturday, I will move this to the GB&U forum for other users protection from this individual. AND I would like to thank everyone who gave me sound advice on this matter.

Les.
**End of Edit**

First email from him on saying there was an issue


From: Nick
Sent: Saturday, January 16, 2010 2:24 PM
To: Leslie E. Sheldon
Subject: Re: Active Duty

Les,

After washing and drying it appears you must have used it a bit? or do you have a Kydex sheath for it?

Regards,

-Nick.


Second email from him detailing issues


From: Nick
Sent: Sunday, January 17, 2010 9:04 AM
To: Leslie E. Sheldon
Subject: Re: Active Duty

Les,

The satin finish has clear signs of use and it appears it has been sharpened, it doesn't have the normal Busse "factory" edge. The finish has horizontal scratches on all areas of the blade (from the spine to choil to edge) as if it was used. Plus, there are marks around the choil area as well.

-Nick.

Finally, the photos I received after initiating his refund via Paypal










 
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