- Jan 29, 2016
I don't think I have ever made a negative thread about any manufacturer on any forum. But today, I am done with Benchmade. I'm tired of returning knife after knife for quality control issues that should be caught before they even leave the factory. Today I was so happy because I thought I was getting my mini crooked river back after being at Benchmade for weeks (a gift from my brother, mind you). Opened it up and bam. Warranty denied. No reason except a generic form letter stating warranty policies. I immediately called them and basically received the spoken version of their form letter and that I received "bad information" from one of their representatives before sending it in. There was no use losing my temper. I just thanked him for his time and hung up. This NEVER would have happened with Zero Tolerance. Exact opposite experience with them in every case. ZT customer service has been STELLAR. I'm not going to get into it any more or cause any more of a stink. I'm just moving on from Benchmade.