I'm done with Oakley Sunglasses!

[k_estela]

I recently sent in a pair of Oakley Sunglasses for repair. They had a slightly scratched lens and a missing rubber piece for the nose. I received them back today with no explanation why they weren't repaired. I sent in the glasses with a letter expressing my satisfaction with their product and offered to pay for repair.

As far as I'm concerned, if a company won't explain why they won't repair their product and leave their customer in the dark, they are essentially turning their back on them. At least give an explanation. So much for customer service and so much for Oakley.

Now, I'm turning my back on Oakley and I WILL NEVER BUY FROM THEM AGAIN!

 

[silenthunterstudios]

Did you email them, talk to them on the phone?

 

[Gene Martin]

It's possible they weren't real Oakley's. There is a booming business counterfeiting them. They are referred to as Fakely's and commonly seen with a sign that says "Oakley Sale."

Gene

 

[Stu Gatz]

If they were determined to be counterfeit, it would have been good form for the CS staff to have mentioned same...

 

[Hard H2O]

Did you contact them prior to sending them in?

 

[MORIMOTOM]

you need a repair/invoice number before they will do repairs, afaik.

 

[notdos]

You must contact Oakley by phone prior to sending. If you just send them in without asking first, they return them, period.

 

[j williams]

Might be there policy, but not explaining that when they returned them is not a very cool thing to do. You would think that they would have tried to contact him to rectify the repair rather then just deny it and return them, pretty chickensh#@ IMO.

You pay those prices for their product, and you would think they would wanna stand behind them, even if he didnt have a repair number or whatever, kinda trivial.....

 

[MORIMOTOM]

Might be there policy, but not explaining that when they returned them is not a very cool thing to do. You would think that they would have tried to contact him to rectify the repair rather then just deny it and return them, pretty chickensh#@ IMO.

You pay those prices for their product, and you would think they would wanna stand behind them, even if he didnt have a repair number or whatever, kinda trivial.....

i disagree. while some contact from oakley would have been polite, given the volume of products and repairs they are dealing with it should not be expected.

had he simply called oakley prior to sending them, it would have gone very smoothly and his opinion would be very different.

the onus is on the purchaser to follow any procedural requirements prior to repair, like any warranteed product. if he had read the warranty card that comes in the box, he would have also seen this requirement, as well as the phone number.

and in my experience they do stand behind their products. ive never been charged for a repair or replacement (perhaps 6 pairs sent in).