Insured Package lost by USPS.

nozh2002

nozh2002

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My package was lost by USPS. They claim that it was delivered and signed by our company post clerc, but they fail to poofe it - they can not show PS Form 3849 - saing that it was already destroyed! We continiusely asked them to show this form to us which prooves that package was delivered, and now they say it is destroyed! Package was insured for $220.

Is it a case when they must pay insurance?

What the meaning of insuring package by USPS?

Thanks, Vassili.
 
Who are you talking to at the post office, a clerk? I suggest bringing the question to the postmaster, and if he's not cooperative, the inspectors.

How long ago was this? Those forms get filed away forever, not immediately destroyed.
 
Esav Benyamin said:
Who are you talking to at the post office, a clerk? I suggest bringing the question to the postmaster, and if he's not cooperative, the inspectors.

How long ago was this? Those forms get filed away forever, not immediately destroyed.
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It was claimed to be deliver 12/13/05 week after we started asking for this Form 3849.

Right now I called postmaster office and they promice me to follow up on this. Thanks for suggestion Esav! Let see.

Thanks, Vassili.
 
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I'm told that getting paid on USPS insurance takes a long time; it's a long process. But, I'm also told that were there has been a loss, USPS does eventually pay.
 
Gollnick said:
I'm told that getting paid on USPS insurance takes a long time; it's a long process. But, I'm also told that were there has been a loss, USPS does eventually pay.
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So far they refuse to pay, saing that it was actually delivered.

Thanks, Vassili.
 
Heaven help you. Did you have delivery confirmation as well as insurance? If so then they have to show you the signature where the package was signed for. A story if you will indulge me...

About six months ago I shipped a sword to California. About six weeks later the addressee contacted me and told me that the sword had never arrived. I had not purchased delivery confirmation for the sword. Therefore I got on the USPS telephone line and got the phone number of the local post office that the package was supposedly delivered from. It turns out that if a package is insured that they will keep a copy of the signing signature on file locally even if they don't put it in their system where you can get to it. The lady there was really nice and she actually faxed me a copy of the signature (probably at the risk of her job) and what do you know the signature was NOT the signature of the addressee of the package. I then talked to the USPS supervisor at that post office and pointed out that the signature did not match. He did some looking and informed me that the signature was that of the carrier. Supposedly the carrier and the addressee had an agreement worked out that the carrier would sign for the packages and leave them at the addressees secure door. Notably there was no evidence in writing of this agreement. I had kept copies of all my receipts, I had a copy of the signature etc. and provided all the phone numbers of the people I had contacted. I filled out the appropriate claim form in the expectation that I would have to wait but that I would be refunded my insurance. Instead I got a note from the postal inspector informing me that since the package had been delivered they were not going to honor my insurance. I was stunned to say the least. Yes it had been "delivered" but there was no evidence that it had been delivered to the addressee at all.

Fortunately in this case the addressee then contacted me and informed me that the package had mysteriously shown up. I then dropped the matter. I have little faith in USPS insurance at this point although I do still buy it. My suggestion is that you start making phone calls as I did. Maybe you will have better luck.
 
Triton said:
Heaven help you. Did you have delivery confirmation as well as insurance? If so then they have to show you the signature where the package was signed for. A story if you will indulge me...

About six months ago I shipped a sword to California. About six weeks later the addressee contacted me and told me that the sword had never arrived. I had not purchased delivery confirmation for the sword. Therefore I got on the USPS telephone line and got the phone number of the local post office that the package was supposedly delivered from. It turns out that if a package is insured that they will keep a copy of the signing signature on file locally even if they don't put it in their system where you can get to it. The lady there was really nice and she actually faxed me a copy of the signature (probably at the risk of her job) and what do you know the signature was NOT the signature of the addressee of the package. I then talked to the USPS supervisor at that post office and pointed out that the signature did not match. He did some looking and informed me that the signature was that of the carrier. Supposedly the carrier and the addressee had an agreement worked out that the carrier would sign for the packages and leave them at the addressees secure door. Notably there was no evidence in writing of this agreement. I had kept copies of all my receipts, I had a copy of the signature etc. and provided all the phone numbers of the people I had contacted. I filled out the appropriate claim form in the expectation that I would have to wait but that I would be refunded my insurance. Instead I got a note from the postal inspector informing me that since the package had been delivered they were not going to honor my insurance. I was stunned to say the least. Yes it had been "delivered" but there was no evidence that it had been delivered to the addressee at all.

Fortunately in this case the addressee then contacted me and informed me that the package had mysteriously shown up. I then dropped the matter. I have little faith in USPS insurance at this point although I do still buy it. My suggestion is that you start making phone calls as I did. Maybe you will have better luck.
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I have packages misteriously shown up also, before. Two times after I called post office and they sad they do not now anithing about it and it was never came to them etc... it just shows up on my door step same day I called. And I am fine with this. But in this case it is actually disappear! And they refuse to pay insurance.

Thanks, Vassili.
 
If someone signed the 3849,the postmaster can get a copy of it in about 15 minutes.those are not destroyed,ever.Sounds like your getting the run around to me.The copy will show the signed and printed name of whomever signed for it.I would demand a copy from the postmaster,if that didnt work,id call the postal inspectors.
 
My wife has had a few things come up missing when ordering clothing through usps . They are long over due for some major changes in the way they do things . Im not saying that any of the shipping services are perfect but it just seems like usps is the worst .
 
I have never had USPS or UPS or FedEx lose a package of mine, going or coming, and I've done a lot of mailing and ordering. You may have a problem in your local office, and depending on the way you follow up, you could have some influence in improving their performance.

But that has nothing to do with USPS as a whole, which I doubt you know enough about to say they "are long over due for some major changes in the way they do things."

In my years in USPS management, I saw constant change.
 
I've sent and received USPS packages for years and have never had a package lost, but have often wondered if the insurance was worth the money. If you insure for over $100 the receiving party is SUPPOSED to have to sign for the package. No signature, then the postman is SUPPOSED to leave the claim form and your package will be held at the PO for pickup.

I'm not sure if the postman can legally sign the "receipt" signature block for the addressee, but I'm sure some do. You might pursue this avenue with your local PO. Even if the postman signed the form as a requested favor to someone on his route, the Post Office may still be liable for the lost package as they are delivering for you, and did not carry out the actual process called for by the USPS insurance terms (i.e. the postman either forged or otherwise signed the receipt form).

My bet is that you'll eventually collect the money if you stay after them. It shouldn't be this hard though (especially now that they have admitted the postman's role in the lost package).
 
Razzierb said:
I'm not sure if the postman can legally sign the "receipt" signature block for the addressee, but I'm sure some do. You might pursue this avenue with your local PO.
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One of my letter carriers signed for a certified letter so he could leave it in the mailbox rather than leave a notice. The customer complained. The carrier was fired.

He got his job back on a last-chance basis and a couple of years later did the same thing again. Fired permanently.
 
My little incident was just a little disconcerting to me because I had and ABSOLUTELY airtight case. The package was NOT delivered. The customer's signature was NOT on the receiving slip. There was NO evidence of any sort of agreement with the customer on the other end. I had ALL my receipts. I had filled out ALL their little forms. REJECTED. I'm REALLY glad it turned out the way it did or I would have had to fight with them a bit on that one.
 
USPS lost an insured package for me last year. It was a bit cumbersome tracking down the reciever's post office as these phone numbers are rarely listed. The dumbest part is that USPS requires the reciever to sign an affadafit that they did not recieve the package and the sender is at their mercy as far as the form getting completed.

It took about 90 days to get my check.
 
Even when they agree that they lost it the USPS will want ridiculous verification of value. The amount you insured it for is irrelevant. They want proof and are happy to deny it. It took over a year of me going up the ladder to eventually get a partial recovery.

It really galls me to know that some postman out there is walking around with two of my Turnbull customs, probably using them to cut twine and tape. Razzle frazzle.
 
Just so happens I'm going through this now.

Interesting that the 800 number listed on the usps web site is just an outsourced answering service. I'd had to lodge two complaints now, one because they closed the previosu complaint without calling me or resolving it.

I don't know what happened but usps took a major dump starting before christmas this year, I wonder if they have hired convicts to process the mail or something.
 
Now they saing that this for was signed they scan it and destroy and this is as it works now, may be it was different than this before when Esav works there but now thay destroy it do not pay insurance!

Also Inspector phone thay give me to call does not answer...

I ask them to send me fax with explanation of this situation and why it was destroyed.

Thanks, Vassili.
 
I'm in the same boat, about 10 days ago a Postman supposedly delivered a knife for me and it hasn't shown up. They say it was signed for (by the postman) and are delaying me. I'm very patient and persistent. I'll keep you updated

:D:D
 
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