Insured Package lost by USPS.

Vassili, I think what they are saying is, they don't keep the paper copy anymore, just the scanned image. OK, but even the image should tell them what they need to know, that you didn't get the service you paid for.

Eric, same deal: if you didn't sign, than whoever did is responsible for it. Which is why a smart mailman will not play that game.
 
They send me copy of some guide:

"1.1.13 Disposal of 3849's

(See Interim Procedures in Appendix C for current procedures) After interim storage procedure are discontinued, the PS Forms 3849 should be retained for 7 days at which time successfully processed form can be placed in your periodicals recycling. This practice is consistent with previous form disposal..."

What is this "Interim Storage Procedure"?

Thanks, Vassili.
 
I mail a LOT of parcels, and 99+% of the time they are delivered quickly and accurately. But when they foul up you can be screwed. The insurance doesn’t mean much. I sent some knives to a customer in California and they never showed up. The local postmaster got a scan of the acceptance signature through the internet in about five minutes. The signature was not that of the customer, carrier, or anyone living at the delivery address. Apparently the carrier handed the package to someone who was just passing bye. The “official” response was that since someone had signed for the package it had been delivered. :-( The next time I get paid on a postal insurance claim will be the first time.
The good news is that it happens so rarely it’s not worth worrying about, even if does gall you when it happens. All in all the Postal Service does an amazingly good job, at least in my experience. I can think of three times they lost something in the last decade or so, and two of them were out of the country. As always, your mileage may vary.

Ragnar
Ragweed Forge
www.ragweedforge.com

===================================
"A knifeless man is a lifeless man"
-old Nordic proverb
===================================
 
nozh2002 said:
My package was lost by USPS. They claim that it was delivered and signed by our company post clerc, but they fail to poofe it - they can not show PS Form 3849 - saing that it was already destroyed! We continiusely asked them to show this form to us which prooves that package was delivered, and now they say it is destroyed! Package was insured for $220.

Is it a case when they must pay insurance?

What the meaning of insuring package by USPS?

Thanks, Vassili.
Click to expand...

Vassili
Did you ever find anything out about this? The reason I ask is that I just got some information on my ordeal. I came to find out by talking to Consumer Services at the PO that they can not deny you to file a claim. Ask your PO for form 1000, fill it out and then submit it. If there was a Delivery Confimation showing it was delivered it will automatically be denied, but you can then appeal it by stating that "delivery confirmation does not prove that it was delivered and only a signature proves delivery, if they can't supply that they may pay the claim" Just be aware that they can not deny you filing a claim and that payment will be denied immediately but that you can appeal that decision (this will only apply if you had insurance requiring a signature for delivery)

Good luck

:D:D
 
You must log in or register to reply here.
Back
Top