i don't like the non conUS as well,
our track record shipping world wide ( +/- 700 parcels a year and rising every month) we ship out off the Netherlands, and most off theme are parcel mail with tracking number
in the 5 year we are shipping goods
3 parcels lost ,
1 x in belgium ,
1 x addressed to Monaco ( got lost in belgium , after the first time the shipment was returned , as address unknown, called explained that the address is correct , and awas adviced to ship it out again , and this time it got lost in a distribution center in Belgium )
1 x US , this was with the sharpened incoming mail / parcels rules from TSA / US customs, about a 1,5 year ago ( at this time there was such a bag log at USPS that we seriously considered not to ship to the US anymore, as a normal parcel took 6 to 8 weeks to be delivered, and this delay was caused by customs inbound US ) this parcel got shipped from one distribution center to a other, and there they could not find it anymore
next to this, we have about 3 parcels returned to us every month , address not found ( some times we are given a name and place, no zip or house number ) or receiver not at home , up coming problem for big city's , no aces code to building
it sometimes really have a problem with addresses, for Ireland for example , they use no zip code , so name, street name , and town name , and sometimes 3e house right next to white bridge
all in all very good track record i think,
we have simple rules, pack like you mean it ... for new employees i perform the parcel test.
every parcel that is under 10 lbs , need to with stand the flight off stairs test, and i drop it off our steel stair way , parts inside need to survive this with out any damage
because i know very well how boxes are handled at sorting center.
and don't ship to small boxes, sounds stupid, but 2 bolt and a nut put in a zip bag will have a very big change off getting lost somewhere in the line, just because it falls out off a crate or rack
every parcel is shipped with tracking number, nothing leaves with out.
we really want our customers to receive there ordered stuff.
so, buyers.. do your selfs a favor, buy some descend shipping, shipping should never be a extra , but take this in calculation before you buy, slow boat letterbox mail with stamps , sure some times it works, but don't be surprised to much of it will not arrive
seller... offer only shipping with tracking number ( even than it can sometimes be a pain ) take this in account with the price off good to be sold
i personally, with high end knives , i want the fastest option possible , tracking from minute 1 to delivery , and i don't mind paying for this.
because i can not live with the fact, that a considerable amount off money spend, can get lost in the mail.. i need to work way to hard for it
so i prefer to spend a little extra and have shipping in the best possible way
gr, martin