I joined the forum cause I typed in swamp rat custumer service and these threads popped up with people having the same negative experiences Im having. I left hindsight a message and no answer. you guys are getting rude and whiny not me. Dont be so offended, Im sure swamp rat is bigger and big enough to maybe try and bring waits down to the ETA listed on the site. Sorry if my opinion dosent make sense to you or hurts your feelings.