Is Strider still in business?

MoreToasties said:
I totally agree. Look what I was quoting, rather than read the quote out of context, and read my post 2 before this (the long one).

The business should always be respectful, yes. I just think the OP would have better luck with a different (read: more respectful) approach.

I never said that attempting to contact a company is disrespectful. You pulled that out of thin air.
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Pretty sure that all we know about the original poster's intentions, was that he was simply trying to contact strider.

He didnt ask them (as far as we know) if they are still in business, he asked here. As far as you or I know the original poster means no disrespect. Reread his post, you are assuming a lot and coming across as defensive.
 
Moving to FEEDBACK.

FEEDBACK is still an open discussion forum. Please address each other with courtesy. Discuss the topic, not other members.
 
HKBM45 said:
Pretty sure that all we know about the original poster's intentions, was that he was simply trying to contact strider.

He didnt ask them (as far as we know) if they are still in business, he asked here. As far as you or I know the original poster means no disrespect. Reread his post, you are assuming a lot and coming across as defensive.
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Fair enough, but I think you did just the same with your first post addressed to me. I'm content to leave it there, if you are; no hard feelings.

Ed, that's the last time I'll address another member in this thread. My apologies.
 
respect ... unless they've done something to forfeit it.
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Dude_ready_for_LOL_cat.jpg
 
Since this is feedback territory..

I have never been impressed with the customer service and thus I do not purchase there products. I understand it is a small company but I have had successful contact with many other small knife companies. OP could have been taking the piss out of Strider but I think it was a legitimate question and shows alot if people are honestly wondering if there are still in business.

Zach
 
tundratrader said:
OP could have been taking the piss out of Strider
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Zach, your posts often confuse me, but the above line was even more confusing than most. I left my decoder ring with the cat - WTF did you mean by that part of your post? Shel
 
when you're a High Speed Operator, sometimes you just don't have time to answer the phone between tactical deanimations (and manufacturing a military career).
 
Fred S2 said:
Ok, I have to get this straight, If I want to hear from Strider I have to:
Be respectful
Not ask questions about their current business status
Wait until it is convienient for them to respond to me
Hope that they are not attending any trade shows that week

What flavor is this Strider Kool-aid, because it smells like crap to me
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That sums it up pretty well. :thumbup::D
 
CharlesIV said:
I've sent e-mails made phone calls and can't seem to get in contact with anyone who works there.
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Same here. I wondered the same. It really didn't sit with me well. So like someone said on here, "If you don't like it don't buy their product!" Well, I am not from now on. I just need to send one in for service, SO..
Can someone give me instruction on what to do, where to send, please??

-Thanks
 
MoreToasties said:
Yeah. Josh wouldn't like that very much. Treat the Strider boys with respect and that's what you'll get in return.
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So this respect coming back to me would be in what format?

Not responding to emails asking about the status of my order?

Apparent utter failure to read the note attached to the pair of knives sent in for refurbishment?

Returning one knife in the box in worse shape than it went in and the other untouched? That's serious customer service. Amazing in fact.

Complete failure to return any sort of phone call?

Let me share something with you:

When I send in ANY product for repair, warranty, whatever, I'm exceptionally polite. It pays to be so when dealing with the guy facilitating your property getting fixed.

I appreciate what it is to run a business, several of them in fact. I've had them flop and I've had them be wildly successful. In neither case was it acceptable for me to hide behind some bullshit about trade shows, "I'm busy" or anything else and fail to get back with clients who so far want to support my company.
 
Parker said:
So this respect coming back to me would be in what format?

Not responding to emails asking about the status of my order?

Apparent utter failure to read the note attached to the pair of knives sent in for refurbishment?

Returning one knife in the box in worse shape than it went in and the other untouched? That's serious customer service. Amazing in fact.

Complete failure to return any sort of phone call?

Let me share something with you:

When I send in ANY product for repair, warranty, whatever, I'm exceptionally polite. It pays to be so when dealing with the guy facilitating your property getting fixed.

I appreciate what it is to run a business, several of them in fact. I've had them flop and I've had them be wildly successful. In neither case was it acceptable for me to hide behind some bullshit about trade shows, "I'm busy" or anything else and fail to get back with clients who so far want to support my company.
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+1 But then there's always the effects of Kool-Aid...
 
I have reread all of the posts up to this point and have another observation or 2.

4 of the first 5 responses to the OP were supportive of Striders customer contact policy.
first it was they are busy,
then "..are you serious?..",
then we hear that they will respond when they have a chance
and last but not least, "Josh wouldn't like that"

Is he a Mafia Don? Mr Josh wouldn't like that??!!!

Who gives a shit what Josh likes? Josh should be worrying about figuring out how a telephone and his computer works, so he can actually retain the customers he has.

Lets not forget, in post #17 Mick has apparently communicated to somebody that they don't answer phone calls. Clever plan, especially as the phone number is posted on the website. Several people have said e-mails are answered somewhere between never and pretty quickly.

In today's economy, I believe that you have to be all over your current customers, as they are more likely to buy more of your stuff and/or reccommend you.

The little rule we have in my business is it 10x harder to get new business than keep old.

And one more item. 2 years ago I had to do a big show in Las Vegas I was out there 8 days and I had to do about 75% of the work. 10x20 booth, international shipping of products, organizing dinners, etc. Except when I was actually working the booth, I answered the phone every single time and checked e-mail several times a day. It isn't that hard.
 
MoreToasties said:
From what I'm told, these don't go over well on Bladeforums. I consider Mick a friend, so I'll probably butt out from now to avoid an argument.
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Probably due to the attitudes and past history of Mr. Burger.

MoreToasties said:
Yeah. Josh wouldn't like that very much. Treat the Strider boys with respect and that's what you'll get in return.
Click to expand...

The OP never mentioned anywhere in his post that he was disrespectful. What he did do is make several calls and send several emails to Strider and got no response. Real good business practices. Combine that with carjacking and falsifying one's military service to further the sale of one's product and you have a top notch company with a great bunch of guys. :rolleyes:

MoreToasties said:
Sarcasm aside, you speak as though you're contacting a large company like Benchmade. Strider Knives is just a few guys. So, yeah, if they are attending a trade show, you'll probably have to wait a bit longer than usual. I would expect the same of any knife maker. If they didn't go to trade shows, they would make less money, which means their knives would be more expensive. Also, I think respect is a requirement for speaking with anyone, unless they've done something to forfeit it.

Several knife companies are smaller companies and emails and phone calls are replied to promptly and customer service with QC issues is addressed without a runaround or being completely ignored.

The OP wasn't asking about their current business status. If I owned a company and someone called me up and asked, "Are you guys still in business (because I haven't been able to reach you so this is the only logical explanation)" I would be confused. If someone called me up and asked, "Are you guys still in business (I'm being facetious, and I'm pissed off that you haven't responded to me right away)", I would be a bit ticked off. It was one or the other.

The OP asked us if Strider was still in business. Nowhere in his post did he say that he asked anyone at Strider if they were still in business. Take the blinders off. Here is the original post....
CharlesIV said:
I've sent e-mails made phone calls and can't seem to get in contact with anyone who works there.
Click to expand...




The Strider guys are a great group. I've had the pleasure of speaking with Mick a few times. They put out kick ass knives, and AMAZING customs. If you don't like their product, or their service, don't buy em. No one's making you.

Good knifemakers sometimes aren't good businessmen. However this is the common response die hard Strider fans always throw out there when complaints about strider arise. It's been said a thousand times on Bladeforums. It means nothing.
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responses in bold above...

MoreToasties said:
I totally agree. Look what I was quoting, rather than read the quote out of context, and read my post 2 before this (the long one).

The business should always be respectful, yes. I just think the OP would have better luck with a different (read: more respectful) approach.

I never said that attempting to contact a company is disrespectful. You pulled that out of thin air.
Click to expand...

Where oh where in the OP's post does it say that he left disrespectful messages to the fine folks at Strider? I couldn't find it anywhere. He asked if Strider was still in business because he got ZERO response from their CS after repeated attempts to contact them.


CharlesIV said:
Hey everyone, thanks for your replies. I had no bad intentions and ment no disrespect.
Thanks again
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Most of us didn't think that you were disrespectful.

din said:
when you're a High Speed Operator, sometimes you just don't have time to answer the phone between car jacking(and manufacturing a military career).
Click to expand...

fixed that for you

Fred S2 said:
I have reread all of the posts up to this point and have another observation or 2.

4 of the first 5 responses to the OP were supportive of Striders customer contact policy.
first it was they are busy,
then "..are you serious?..",
then we hear that they will respond when they have a chance
and last but not least, "Josh wouldn't like that"

Is he a Mafia Don? Mr Josh wouldn't like that??!!!

Who gives a shit what Josh likes? Josh should be worrying about figuring out how a telephone and his computer works, so he can actually retain the customers he has.

Lets not forget, in post #17 Mick has apparently communicated to somebody that they don't answer phone calls. Clever plan, especially as the phone number is posted on the website. Several people have said e-mails are answered somewhere between never and pretty quickly.

In today's economy, I believe that you have to be all over your current customers, as they are more likely to buy more of your stuff and/or reccommend you.

The little rule we have in my business is it 10x harder to get new business than keep old.

And one more item. 2 years ago I had to do a big show in Las Vegas I was out there 8 days and I had to do about 75% of the work. 10x20 booth, international shipping of products, organizing dinners, etc. Except when I was actually working the booth, I answered the phone every single time and checked e-mail several times a day. It isn't that hard.
Click to expand...

Parker said:
So this respect coming back to me would be in what format?

Not responding to emails asking about the status of my order?

Apparent utter failure to read the note attached to the pair of knives sent in for refurbishment?

Returning one knife in the box in worse shape than it went in and the other untouched? That's serious customer service. Amazing in fact.

Complete failure to return any sort of phone call?

Let me share something with you:

When I send in ANY product for repair, warranty, whatever, I'm exceptionally polite. It pays to be so when dealing with the guy facilitating your property getting fixed.

I appreciate what it is to run a business, several of them in fact. I've had them flop and I've had them be wildly successful. In neither case was it acceptable for me to hide behind some bullshit about trade shows, "I'm busy" or anything else and fail to get back with clients who so far want to support my company.
Click to expand...


:thumbup:

ETA- The OP has paid money for a Strider knife and as the customer is entitled to more customer service than being blown off. As far as I am concerned, even if he was disrespectful, that doesn't change the fact that he is the customer. It really shouldn't matter what the "strider boys" think of him, if you don't take care of the people who keep you in business, you shouldn't be in business.
 
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din said:
when you're a High Speed Operator, sometimes you just don't have time to answer the phone between tactical deanimations (and manufacturing a military career).
Click to expand...

That make me laugh so hard I had coffee coming out of my nose! :thumbup::D
 
My best friend's sister's boyfriend's brother's girlfriend heard from this guy who knows this kid who's going with this girl who saw Josh pass out at 31 Flavors last night. I guess it's pretty serious......................


;)
 
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