sharp_edge
Gold Member
- Joined
- Jul 30, 2015
- Messages
- 5,978
While I am not defending the practice of selling like new returns as new I will say that it is easy for stock to get mixed up and given the volume that KC seems to operate at and the number of complaints I am not sure it is terribly high. It might be higher than its competitors in this market but seems about on par with someone big retailers.
Defending or not, this incident shows there is an issue with the QC procedure at the dealer. The said knife had been tried or even maybe used by someone after leaving the factory, so most likely it is a returned item, which should absolutely have been checked carefully by the dealer to decide if it's to be returned to the manufacturer or put back to stock. It is fine to mix returned item with brand new items in the stock so long as they've been checked and no issue found. So the problem here is not mixing up but rather mixing up without checking.