Is this acceptable to you?

What does the backspring look like when the blade is at the half closed position, trying to figure out what they did.
Could you take a picture of the spring. Sorry, my question mark is not working:confused:
Regards

Robin
 
That would go directly to CASE if I was the owner. That is horribly unacceptable.
CASE is respected for a reason though. This isn't normal.
They should be able to help.
 
Well, thanks for the input guys. I'll be sending this one back to Case. I have total confidence in their customer service. Thanks for the replies.
 
Not acceptable. Don't send it for repair, see if you can exchange it. This is very poor fit, I wonder how it could pass QA.
Mike
 
Seconding what everyone else has said, that's absolutely unacceptable. It never should have been allowed to leave the factory and now you're inconvenienced, have to pay for the postage and wait for the knife or its replacement to be returned. Send it back with a forceful note. It's the only way they'll learn they can't get away with such nonsense.!
 
That´s no good. I wouldn´t want to use it when it looks like this. Seems like it was hammered together somehow, without taking care or any control. A gap might get lost at the eye of the controller but that is definitelly visible.

I´d send it back to the retailer or to Case themself.
 
mdsmith said:
Well, thanks for the input guys. I'll be sending this one back to Case. I have total confidence in their customer service. Thanks for the replies.
Click to expand...

Sorry you'll be without it for a while, and you're right about Case having great CS.
 
[video=youtube;mPk_P11GlW8]http://www.youtube.com/watch?v=mPk_P11GlW8[/video] :D

That is one of the worst defects I have ever seen. If Case stepped up their QC, I am sure that more people would buy them. I am wary of them after buying only one/.

Connor
 
Not right, not good and should not be out there.

What is the snap like on that blade actually?

My CASE TJ in cv is underbladed with a pronounced downward droop (cant?) to the penblade, same with the master. So this one is really out of order. I hope you get it all sorted as this is a very nice pattern.
 
We had a discussion a while back on GEC's underblading, which was received variously from "no big deal" to "poor design", but very few thought it was completely unacceptable. This overblading is a very different thing.

UNACCEPTABLE, send it back. It should have never left the work bench.
 
Thanks for he feedback guys. The snap on that blade is actually perfect for me, as is the main blade. That's one reason I'd hate to send it back. Plus, as people have mentioned with other defects, it certainly isn't going to hurt its performance as a user. That said, I feel that they should know what kind of things are passing by their QC.
 
mdsmith said:
That said, I feel that they should know what kind of things are passing by their QC.
Click to expand...

That's exactly what I was about to say.
I think that QC is often the slippery step in knife production. I know that, in every production line, odd things come out from time to time, and I find this normal, unless these things actually get to the market, like your knife did.
Maybe in normal use you wouldn't notice the difference...but sometimes it's a bit our duty (as customers) to give feedback to the factory. After all, if nobody ever complains, any producer might just think they're doing fine. Sending your knife back is no nitpicking; it's just the right thing to do (for you, and for Case as well).
These were my two cents, of course.

Fausto
:cool:
 
So I finally got an email back from Case regarding me returning my Texas Jack, and they have me an estimated turn around time of 6-8 weeks !!! Now, I completely understand a company as large as Case taking that long to get a knife fixed, but I'm not sure I want to go that long without my TJ. The retailer that I got it from only has the display I'm stock right now, and when I handled that one, the main blade had side to side play. So, it looks like I might just drop this one in my pocket, and call it a day. I can take a little bit of metal off to make the defect less pronounced. Upon further inspecting it, I can see that they just went a little overboard rounding the bolster in the secondary blade edge. The tang of both blades are the same height in both the open and closed position, so to that would mean that the secondary blade itself wasn't drilled off center. Thanks for the replies.
 
Can't really understand why they just don't take a good TJ out of stock and send it to you??

That's what they did for me.

'Fixing' a defect like that is a waste of time, must cost them a lot of money too, no sense to it in my view.
 
mdsmith said:
So I finally got an email back from Case regarding me returning my Texas Jack, and they have me an estimated turn around time of 6-8 weeks !!! Now, I completely understand a company as large as Case taking that long to get a knife fixed, but I'm not sure I want to go that long without my TJ. The retailer that I got it from only has the display I'm stock right now, and when I handled that one, the main blade had side to side play. So, it looks like I might just drop this one in my pocket, and call it a day.
Click to expand...

How very sad. A lot has been written here about CASE products over the last few months, and this seems to be in line with the experience of more than a few folks. The 6 - 8 weeks might also be a hint at just how much warranty work they have, or it could be meant to do what it has done to you, make you determine it just isn't worth it.

To me, 6 - 8 weeks is a stupidly long time to wait to for a manufacturer to stand behind their product. I don't care if the dealer only had that one knife, CASE should have a warehouse full since it is still a production knife. You should send yours end, they pronounce it as unrepairable, and send you a new one.

I bought a knife from AG Russell a few months ago and after I had it for a couple of months, one of the scales (it is a folder) started to move away from the liner just a bit. The separation was big enough to slip a piece of paper in, but would push back down to closed with my fingers. I called AGR and asked them if it would void my warranty if I
"superglued" the scale down. No, no, they said. They sent me a new knife and I had it in four days with a postage paid sticker to send the old one back. I realize that not all companies are that devoted to their customers, but a month and a half to two months???

As for CASE and their business, I know I need to tread lightly due to the large fan base here. In the 60s and 70s, you could have considered me not just a fan, but a devotee. Now, I wouldn't buy a CASE I couldn't examine closely first, and then only from a reputable dealer in case something came up that was unseen at the time of purchase.

I feel bad for you toting around that knife, and I know that if I had paid my hard earned cash for it myself, then I would be pi$$ed off every time I saw that knife. I don't like to be cheated or have my patronage taken for granted.

This could be an excellent excuse to get into the older CASE models. At one time, that knife would have never left the factory.

Robert
 
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