Is this acceptable to you?

willgoy said:
Can't really understand why they just don't take a good TJ out of stock and send it to you??
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That would seem the best recourse, especially in this instance where too much material was removed from the the bolster area-- it's not the blade/tang that's the problem.

I can understand a blanket "6-8 weeks" and the assumption of warranty work (not just replacement) back in the older days before electronic communication, the ease of providing pictures, etc.

But now, when issues can be described and visually demonstrated ahead of time, one would hope for a better resolution, especially with this particular knife.

~ P.
 
That is a bummer!
i can understand not wanting to be without your texas jack for so long
but on the other hand, just throwing it in your pocket is like letting them get away with sloppy work

you deserve a "precious" and you should have one
just my 2 cents
 
After reading your replies, I just send them another email asking if the 6-8 weeks applies to replacements, or just actual repairs.
 
I just recd my copperhead back from case, ignore the postcard mine was back in a week or less, just saying.
 
I would think the waiting-time is for those people sending in a special treasured knife they want repaired, one with sentimental value or associations.
 
I've dealt with Case CS on two occasions for a Bose collaboration. Their TAT was one to two weeks from receipt. Your e-mail was a form letter, I received the same one. My service was good. Only complaint is they sharpened the blade and I like my own edge. However, that's my fault, I should have asked them not to sharpen it. The edge they put on was fine.

I spoke to the lady at Case who handles customer service. She told me that she is not a cutler. She doesn't fix knives. She primarily handles logistics. The knife is assessed by a cutler who decides whether or not to fix it or not. Sending her a picture is OK, but she can't/won't tell you what action Case will take because that's not her area of responsibility.

If you don't like Case, don't buy em. If you haven't experienced their service, you can't really complain.
 
brownshoe said:
If you don't like Case, don't buy em. If you haven't experienced their service, you can't really complain.
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I never said I didn't like Case. I own several of their knives. I'm also not complaining about their CS. If you read my post, I said that I felt that the estimated wait time was understandable for a company that size.
 
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