Is this normal?????

lwaller1980

lwaller1980

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Sent my Brous Silent Soldier Flipper off to them back on Nov 16th to get them to do some warranty work on it and they still havent even touched it a month later according to an email from them the other day. Is that a normal wait period to get a knife maker to repair a knife? It wasnt flipping smooth and that was the reason for sending it off. I sent my Emerson A100 to Emerson Knives the same day and got it back a week later with a new liner! I just think its crazy for them to have my knife a month and still havent fixed it. Am I being unreasonable?
 
Really depends on a lot of things, their workload, backlog, size of the company (I believe Brous is pretty small), etc. As a comparison, I sent a knife in to Benchmade (a MUCH bigger company) for repair, and it took them a couple of weeks. And this was not during a holiday period. Just my two cents.
 
One time I sent a knife to benchmade and had it a week after they got it. One time they had it for three.


Just depends on workload. Brous is a smaller company
 
If you purchased it new, no you're not being unreasonable. You paid them HOW much for that knife? :)
 
Wow a month?? That's quite long, probably the reason I'd never sent a knife in before and probably won't ever.

I hope you have some nice knives to hold you over til it comes back!
 
My longest wait was four months, from a certain "boutique" company, with a cult like following. Excuses were rampant, from warranty overload to "we are preparing for a show"....

Sold them all off, had enough of the B.S.
 
I had over a month wait from Benchmade when I sent it in during the holiday season. Got the knives back and found they mixed up what I wanted. So off they went back, and another month later all was fixed correctly.
This past Oct I sent my Reloader in to Brous and had it back in about a week. Keena Brous was amazing to work with. Very friendly and responses within 24 hrs of my emails. Not sure what the issue is in your case, but I would try calling if I'm not getting responses from email. My initial contact was through the website if that helps at all.
 
I have been waiting 3 months now. You would think they would give some time of reassurance that they are going to get to it, but nope. How long did you have to end up waiting to get yours back?
 
It depends on the company and their capabilities and work load as mentioned.

I sent a knife to microtech and they claimed that the box was not damaged yet there was no knife inside, was out a very expensive knife. I sent a couple knives to Strider and they may have taken a little while, with no comms, but eventually came back great. It just depends on the company man.

I'd keep in contact, but don't annoy them so they keep putting yours in the back of the line.
Best of luck.
 
I sent a Bionic in after speaking with Keena.
About 10 days later I had a brand new replacement.
Sent a 760 in to Benchmade 10 days ago.....very week detent.....it's on the way back to me. They even sent an e mail notifying me they received the knife and approximate wait time.
Sent a brand new Ti Millie in to Spyderco the same day....haven't heard a word.
Lot of variables and be very glad you aren't dealing with Microtech!!
Joe
 
As stated many times, "it just depends". You just can not expect to have your knife worked on right away when dealing with a very small shop. You most always get your repair work back soon when dealing with a company as large as Benchmade and Spyderco. Those companies have employees doing only warranty repairs. Small companies like Brous, Strider, CRK and such do most repairs when they slow down a bit, or do a few in between. I have no issue waiting for my knife to come back because I know it will be right when I receive it. You will hear people say they waited 6-8 months to get their knife back, and it was the same as when they sent it in. Well, they are generally so made by the time it does arrive that no matter how good it is they will find fault.

Then there's the quality of the product. You can not compare Benchmade or Spyderco to the quality of a Brous, Strider or CRK. Jason, Mick and Chris's work is far beyond any Benchmade or Spyderco, and quality takes time. Every company makes mistakes no matter how good they are. Oh, and if you do constantly send emails, and call, they will keep putting your a few spots back every time.

These are my thoughts, and mine alone YMMV.
 
Jason WILL fix your knife. No, he doesn't reply to emails in a timely manner. Yes, he could use some more help besides just his wife helping out with customer service. He will eventually get to it. And you'll be happy with the results. Hang in there. Hopefully you've got another knife or two to use in the meantime.
 
It doesnt matter if its a 1 man company or 100 man company, 3 months with no updates is terrible service. They are ignoring my emails all together now so i filed a complaint with the bbb yesterday.
 
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