Jason Brous

Feedback: +0 / =0 / -0
Joined
Dec 21, 2013
Messages
11
I have placed an order for a silent soldier Necknife several MONTH ago and paid with my visa card. I got a mail that sait a shipping label was created - and than nothing for months. I tried to contact Jason via mail and via facebook several times - but no reaction at all...:thumbdn:
I live in germany and collect knifes, many of those were ordered in the US but I never had problems like that...very sad....
Anybody here with similar experiences?

Sven Dahl
 
This forum is FULL of virtually identical stories. A quick search will reveal a lot of information about that character.
 
I'm sorry, but Jason has had more bad reviews and it's ramped up recently. People need to take a serious look at this guy.
 
Mr. Brous is earning quite a reputation. Not one I'd want personally......but it's none of my business.
 
I'm surprised he's not at least trying to say his side here. There have been multiple threads about the bad service.
 
Do you have something to add or are you just here to name call? If it's the latter I suggest not posting.
 
I have purchased 2 knives directly from Brous with very fast service. That being said I hope you get resolution of your problem. Have you filed a report with your credit card company. That maybe your best bet if you cannot get ahold of him. Best of luck.
 
I have purchased 2 knives directly from Brous with very fast service. That being said I hope you get resolution of your problem. Have you filed a report with your credit card company. That maybe your best bet if you cannot get ahold of him. Best of luck.

I guess this is a good idea. Will try to contact Visa and see what they can do! Sad people like him have such a bad bussines attitude. :-(
 
I got on the pre-order for the T4 and got an email really fast it was ready, sent the funds and it shipped right away. The quality is great and its to bad Jason is getting so much flak about customer service he really is talented.
 
I have had exactly the same experience, both times a shipping label was created the next day but the knife was put in the mail almost a week later (10 days second time). I don't find it exactly professional behavior, and also the fact he charges about $10 for 2-day USPS Priority!
 
I purchased a Silent Soldier v2 off him and it was shipped within a week. Also responded to my email pretty quick as well.
 
So the summary seems to be sometimes you get you knife on time, sometime slow, and sometime not at all. Any theory as to why this inconsistent performance?
 
So the summary seems to be sometimes you get you knife on time, sometime slow, and sometime not at all. Any theory as to why this inconsistent performance?


agreed,

customers should has a consisted Idea of what to expect from Brous every time they order a knife from him.
 
I got one mail from him stating the knife had been send in july...tracking didn't confirm that. I contacted Visa and hope to get my money back...
:-(
 
I am in the midst of ordering from Jason. I will advise my experience after the deal is done. However, it sounds to me as if some of the bad press is deserved and some is simply those being picky or impatient. From everything that I have read and gathered it appears obvious that he offers very unique designs with excellent quality. That does not appear to be in question. What does appear to be in question is his time management being a small company that is very busy. Jason is young and he has his followers that are not going to be swayed by all of this negative press. What he needs to learn is that his followers are only going to buy so many knives and then he needs new customers to come on board. He appears to do a wonderful job servicing customers a, b and c but when d comes along he is just too busy and does not have the customer service skills nor the infrastructure in place to handle the immediate need for all, nor the follow up skills required to recover from the scenario. Hopefully he will learn to do better, if not he will lose business in the future. However, deserved or not I think that jumping on the band wagon and trashing him like a lot of you out there do is uncalled for in the manner in which it is being done. It appears that there is a growing mob ready to hang some young guy for not returning phone calls or shipping product in a timely manner. Yes it is irritating and yes it is ok to complain. I just think that these things get out of control sometimes and all you have to do is stay away if this type of service bothers you. I am sure that there are some really bad situations that have transpired and those involved have every right to be vocal about it. My point is it does not do anyone any good to jump on the band wagon and to help rip someones reputation apart simply because they did not react as fast as you would have hoped. It is apparent that Jason has brought a lot of this upon himself but it is also apparent that some of us should read and not enter in simply to add fuel to the fire.

Again, I will let you all know what happens with my experience first hand with a folow up. I hope that I have not offended anyone especially those that have a legitimate gripe with Jason. I have not signaled anybody's thread out and do not intend to. Also my impressions are from several other threads along with this thread.
 
I am in the midst of ordering from Jason. I will advise my experience after the deal is done. However, it sounds to me as if some of the bad press is deserved and some is simply those being picky or impatient. From everything that I have read and gathered it appears obvious that he offers very unique designs with excellent quality. That does not appear to be in question. What does appear to be in question is his time management being a small company that is very busy. Jason is young and he has his followers that are not going to be swayed by all of this negative press. What he needs to learn is that his followers are only going to buy so many knives and then he needs new customers to come on board. He appears to do a wonderful job servicing customers a, b and c but when d comes along he is just too busy and does not have the customer service skills nor the infrastructure in place to handle the immediate need for all, nor the follow up skilss required to recover from the scenario. Hopefully he will learn to do better, if not he will lose business in the future. However, deserved or not I think that jumping on the band wagon and trashing him like a lot of you out there do is uncalled for in the manner in which it is being done. It appears that there is a growing mob ready to hang some young guy for not returning phone calls or shipping product in a timely manner. Yes it is irritating and yes it is ok to complain. I just think that these things get out of control sometimes and all you have to do is stay away if this type of service bothers you. I am sure that there are some really bad situations that have transpired and those involved have every right to be vocal about it. My point is it does not do anyone any good to jump on the band wagon and to help rip someones reputation apart simply because they did not react as fast as you would have hoped. It is apparent that Jason has brought a lot of this upon himself but it is also apparent that some of us should read and not enter in simply to add fuel to the fire.

Again, I will let you all know what happens with my experience first hand with a folow up. I hope that I have not offended anyone especially those that have a legitimate gripe with Jason. I have not signaled anybody's thread out and do not intend to. Also my impressions are from several other threads along with this thread.

Another idea is the fact that you do not have to purchase directly through Jason. There are several sights where you can go to buy his product through a secondary source. The mark up is not ridiculous either.
 
Another idea is the fact that you do not have to purchase directly through Jason. There are several sights where you can go to buy his product through a secondary source. The mark up is not ridiculous either.

+1, beat me to it.
 
Back
Top