They were going to fix the one that I returned. But, again, there was no communication from them. If they couldn't repair it, they could have just refunded it and that would be the end. I sort of thought that this was a complimentary one, but I didn't get a refund. In fact, in order to get a refund, they need to receive the regular 055 they sent. I told them, why can't they just refund me now and wait for the return? I said when I bought the knife from them, I paid in advance without receiving anything. So that trust is not extended when it goes the other way? Anyway, the manager said they had one there that they'll send to me and they'll send a return label for the regular 055. I suppose they won't sent the BOTM until they receive the regular 055. Anyway, this is the first time I've returned something. It wasn't a pleasant experience. The biggest issue is that there is no communication from Buck. When I sent some knives in for SPA treatment, it was the same thing. I sent a package then one day, like eight weeks later, I got a package from Buck. I would have at least liked to know that they received my package.
Edit: And to be clear, I am not complaining about the long wait. That is OK, I'm not in a hurry. What I am complaining about is the complete lack of communication.