Kershaw customer service--you've gotta be kidding, right?

I'd love to say I'm surprised but this type of service is par for the course.

Don't lose hope on your Random Task. There are several around here that have modified and/or repaired them with success. I bet if you asked for some help you'd get it. :)
 
Man, thats cool that a company would do something to help their customers, dont see too much of that these days
 
morrowj_98 said:
Don't lose hope on your Random Task. There are several around here that have modified and/or repaired them with success. I bet if you asked for some help you'd get it. :)
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Very true. The RT has become something of a collector's piece and many people are willing to put time and effort into bringing them back to life.
 
Just my own experience; I contacted Kershaw about replacing the pivot screw on a Vapor II. It was my first decent knife when I bought it years ago(was worth a little more then I believe), was made in Japan back then. They informed me that they don't carry any parts for any knives not made in US and wanted me to send it in.

I decided not to pursue the option and just keep the knife as a memento. I figured they would likely replace it with a new made in China Vapor II, which can now be found for cheaper than what the shipping would probably cost.

I guess just one more reason to buy made in USA and Kershaw certainly does have the best value for made in US knives.
 
Kershaw has taken care of me and all of my friends now carry Kershaw knives. My neighbors use their kitchen knives and Shuns, and now people from out of state are buying them on my recommendation. I run the Kershaw fan page and group on facebook, and there are many (300 and climbing) happy people with their knives there that have found the group.
 
I've been trying to decide between a Kershaw Lahar in VG-10 and a Buck Vantage Pro in S30V. I think this thread may have made up my mind for me!
 
black mamba said:
I've been trying to decide between a Kershaw Lahar in VG-10 and a Buck Vantage Pro in S30V. I think this thread may have made up my mind for me!
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I don't doubt that Buck would have done the same.

When deciding between two different knives, the correct answer is always to BUY THEM BOTH!
 
A while back I requested a catalogue from Kershaw and darn if it didn't arrive a few days later. I think they are an exceptionaly fine company and make excellent products they stand behind.

RKH
 
The last time I used Kershaw customer service I had sent an email to Cheryl on a Monday about the pocket clip on my JYD II CB. I was told they would get it right out to me. It might take 2 to 4 weeks for delivery. The following Friday I opened the package with a new clip and screws.
Oregon to Texas in a week is not bad for a turn around time.
 
They have been doing business like this since 1974 and they have not gone broke yet. No other knife company, or any company comes close to this kind of service. They have never met my expectations, they have only exceeded them. I have said this many times and I will say it again, they care about people and they take care of us.

Dave
 
I've had several good experiences with Kershaw's customer service. The latest is similar to the OPs. I needed some nylon washers to replace the ones in my user Random Task, so I sent an e-mail. Got a reply similar from Cheryl to the one that elkins45 got, saying that they don't stock the parts any more, but would I like a new knife up to $175 in value.

Had a brain storm and checked the size of the washers on my Leek and they matched. Declined the replacement offer and asked Cheryl if I could have some washers for a Leek. She said no problem, they'd send them right out. Hope to see them this week.
 
I recently contacted CRKT about a replacement clip for my M16.
They are posting out a new one and screws free of charge all the way to Australia.

you guys are right, i think this is one of the only industries where the companies look after their customers this well.
Needless to say, I was very pleased.
 
Yes, I've noticed the knife community in general is composed of some very generous people. I had a similar experience with a Gerber multi-tool.
 
I wish bigger firms and corporations outside the knife industry would take Kershaw as an example.
 
Without you, certainly it all ends.

It is our pleasure and only proper to give you, our most valued customer, our very best service.

You all have our gratitude and gracious thanks for your support.
 
Looks like I'll be buying some Kershaws in the future. Congratulations to Kershaw and congrats to you, elkins45, for being ethical and not taking their offer.
 
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