Kershaw customer service--you've gotta be kidding, right?

After flicking my Leek well past the 11,000 openings I'd heard the AO could handle (I flicked that thing compulsively, non-stop for a long time) it failed and I sent it back for repair. Kershaw sent me a brand-new one for no extra charge. The woman I spoke with about servicing my knife sounded like a nice person. I think this new one has lasted even longer.

They didn't ask if I preferred a new one vs. a fix-it job, but I didn't care. It felt like the exact same knife.

I'm not crazy about the Leek's appearance -- to me it's handle has "lumpy" lines and the finish looks like silver spray paint. But it feels great in your hand and that AO is just so, so sweet. It's so frickin' sharp, too. It's my favorite ugly knife. I'd buy it again in a second if I lost it. One day I'll get it in S30V/G10.

I'm not a Kershaw fanboy but I'd recommend their products and services to anyone.
 
I asked Kershaw for a new AO spring and pocket clip for a scallion, they sent me 3 of each including 3 sets of screws for the clips.
 
I have had a few Kershaws that I have mostly given away as gifts. I really like the Boa for on-duty carry though so I kept it. The spring on my boa has broken twice and both times when I called Kershaw, they sent me a new spring NO QUESTIONS ASKED. Kershaw seems to a be an old school American company who stands behind their product and as such, I will keep buying from them. I have never heard any bad stories about their customer service. I like their ZT line up much better sosince I started collecting higher end knives, I will make room in my collection for more ZT's THANKS KERSHAW, please don't change.
 
You must log in or register to reply here.
Back
Top