Kershaw Customer Service

[GrinderMcgee]

Back in Jan 2010 I got a G-10 Kershaw Needs Work. After some months of use as a warehouse blade the AO spring broke. :grumpy:

http://www.bladeforums.com/forums/showthread.php?t=706439

So last week I finally decide to send Kershaw an e-mail about it. Today I got home and they had sent me 2 Springs and a 3-bit Torx tool for NO cost!!

What a great US company. I will be a regular customer and give Kershaw blades as gifts this Christmas and year round!

Just wanted to share.

 

[Nikkogi]

Yeah, their CS is among the best! I needed a new pocket clip for my Blur and they sent TWO and the screwdriver tool. A great company indeed

 

[THG]

I believe they are a Japanese company, actually, but nonetheless, their service is absolutely the best!

 

[GrinderMcgee]

Made in USA printed right on the blade.

 

[Rupestris]

Instead of starting a new thread, I thought I'd just tack one on to the most recent Kershaw CS thread.

I recently sent a Kershaw Scallion with the Trout design back to Kershaw. The knife had been dropped, while open, on concrete. Of course it landed tip-down and broke about a quarter inch off the tip. Enough that the sliding safety didn't engage.

I sent the knife back with a letter explaining that I would pay for any repair as it was my fault.

The web site said allow four to six weeks for a reply. Just over three weeks later I received a package from Kershaw. The blade was replaced at no charge and the quality of the repair is great. Lock up is tight as a drum, Edge is clean and sharp and it's ready to go back in the pocket.

:thumbup: to the folks at Kershaw and a big "thank you" from me. A great company, great products and some outstanding customer service.