- Joined
- Dec 21, 2011
- Messages
- 27
Here is an example of an email Kershaw sent me.
Good Morning, Please send your knife in for replacement as we do not carry the parts to repair this model. See below:
Thank you so much for your inquiry into the warranty of your knife. All of
our knives carry a limited lifetime warranty.
If you need to send the knife in for warranty service we need you to
do the following:
1. Please enclose with the knife, inside the box, a copy of the "warranty shipping instructions and form"from our website with your personal information attached. This is necessary to help provide accurate info in the processing of your order.
2 .We suggest sending the knife back to us via U.P.S or Federal
Express. This automatically provides you a tracking number so you may
verify the knife's arrival at our facility.
3.Please address the box ATTN: Warranty Department and send it to
the address listed below. Our website also asks that you please allow 4 weeks for our processes and shipping before inquiring into the status of your knife.
Thank you again for your inquiry.
Thank You,
Warranty DeptKAI USA, Kershaw Knives,
Shun Knives & Zero Tolerance WARRANTY DEPT.
18600 SW Teton Ave
Tualatin, OR 97062
OUTSTANDING!!!!! And par for the course when it comes to Kershaw.
___________________________________________________________________________________
I recently made the mistake of buying 2 Spyderco knives (tenacious and resilience) the pivot screw stripped on the tenacious and this is the email I got from Spyderco:
Please send in your knife for warranty evaluation, without looking at the knife we can't determine if its a warranty issue or if your knife can be repaired.
When you send your knife in please include a check, cash, or money order for $5 S&H fee, a note stating the problem you are having with your knife, along with your name, return address (no P.O. Box please unless you are Military or outside the US ) and phone number you can be reached at. If your knife is covered under warranty your $5 will be returned. Here is a link to our warranty page http://spyderco.com/edge-u-cation/index.php?item=10
If your knife is determined not to be covered by warranty and can be repaired there could be a $20 repair fee.
Unless there is a problem we do not notify you upon arrival or departure of your knife. We are currently at about a 2-3 week turn around. Spyderco cannot be responsible for items that do not arrive to us. When mailing your package you should send it in a box (knives have a way of working out of bubble mailers).
SpydercoAttn Repair
820 Spyderco WayGolden CO 80403
--Thank you and have a great day, Charlynn
Spyderco Customer Service/Warranty/Repair
________________________________________
I dont know about you but, I think I know which company has the better customer service department.
$5 fee????
Possible $20 repair fee?
For a $29.00 knife!!!! I'll just run out and buy a new Kershaw instead.
First and probably last time dealing with Spyderco products of any kind.
Thank you Kershaw for the awesome customer service you provide.
Good Morning, Please send your knife in for replacement as we do not carry the parts to repair this model. See below:
Thank you so much for your inquiry into the warranty of your knife. All of
our knives carry a limited lifetime warranty.
If you need to send the knife in for warranty service we need you to
do the following:
1. Please enclose with the knife, inside the box, a copy of the "warranty shipping instructions and form"from our website with your personal information attached. This is necessary to help provide accurate info in the processing of your order.
2 .We suggest sending the knife back to us via U.P.S or Federal
Express. This automatically provides you a tracking number so you may
verify the knife's arrival at our facility.
3.Please address the box ATTN: Warranty Department and send it to
the address listed below. Our website also asks that you please allow 4 weeks for our processes and shipping before inquiring into the status of your knife.
Thank you again for your inquiry.
Thank You,
Warranty DeptKAI USA, Kershaw Knives,
Shun Knives & Zero Tolerance WARRANTY DEPT.
18600 SW Teton Ave
Tualatin, OR 97062
OUTSTANDING!!!!! And par for the course when it comes to Kershaw.
___________________________________________________________________________________
I recently made the mistake of buying 2 Spyderco knives (tenacious and resilience) the pivot screw stripped on the tenacious and this is the email I got from Spyderco:
Please send in your knife for warranty evaluation, without looking at the knife we can't determine if its a warranty issue or if your knife can be repaired.
When you send your knife in please include a check, cash, or money order for $5 S&H fee, a note stating the problem you are having with your knife, along with your name, return address (no P.O. Box please unless you are Military or outside the US ) and phone number you can be reached at. If your knife is covered under warranty your $5 will be returned. Here is a link to our warranty page http://spyderco.com/edge-u-cation/index.php?item=10
If your knife is determined not to be covered by warranty and can be repaired there could be a $20 repair fee.
Unless there is a problem we do not notify you upon arrival or departure of your knife. We are currently at about a 2-3 week turn around. Spyderco cannot be responsible for items that do not arrive to us. When mailing your package you should send it in a box (knives have a way of working out of bubble mailers).
SpydercoAttn Repair
820 Spyderco WayGolden CO 80403
--Thank you and have a great day, Charlynn
Spyderco Customer Service/Warranty/Repair
________________________________________
I dont know about you but, I think I know which company has the better customer service department.
$5 fee????
Possible $20 repair fee?
For a $29.00 knife!!!! I'll just run out and buy a new Kershaw instead.
First and probably last time dealing with Spyderco products of any kind.
Thank you Kershaw for the awesome customer service you provide.
Not looking to bash Spyderco, I just wasn't impressed with that attitude.
