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Kershaw Warranty Disappointment
- Thread starter MaxFisher
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Unless you believe KAI customers are exceptionally whiny or likely to talk about negative experiences, or that the proportion of KAI focused customers on Bladeforums is significantly greater than customers focused on other brands, comparing the numbers of dissatisfied reports can still give you an idea of patterns in a company's service. Do you see similar complaints about Benchmade, Spyderco and Emerson? Yes. Do you see as many? No.
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Very nice job of taking everything out of context.
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None of the company's you mentioned make anywhere near the number of knives compared to Kershaw. In fact I would bet if you added all three together they still don't add up to what Kershaw sells.
Another post where you jump on absurd absolutes.
What is your agenda, to enlighten us?
mqqn
Another post where you jump on absurd absolutes.
What is your agenda, to enlighten us?
mqqn
Explain to me the correct context and I'll gladly edit my post. Because all I saw were the same tired old excuses that fans of a company (not just KAI) make when that company drops the ball in warranty service.
mqqn said:
Now I'll ask you, does making more knives mean it's all right to give worse service than a firm that makes fewer knives? Why would a larger company have fewer resources than a smaller one? I could bring up those old threads again where many, many users chimed in about how they had similar negative experiences, but I'm sure you remember those.
We differ in one opinion - I see forum reports as a microcosm of the picture at large, not an echo chamber where relatively small issues get blown up. Bladeforums represents a tiny percentage of knife consumers for any of the big brands, and if a certain proportion of Bladeforums members are having problems with any one manufacturer, I can't see how non-Bladeforums consumers are magically experiencing a different level of quality or service.
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- 13,406
Some people just don't get it.
Making more knives means there are more opportunity for error. Simple simple simple.
A large company has more resources (potentially), but also has more opportunity for error and more customer service workload. Simple Simple Simple.
You could bring up old threads, it would not be out of your typical modus operandi, and those would only server to show more people on this tiny little corner of the world complaining about their knives. Small sample size, and people much more likely to be vocal. Simple Simple Simple.
Forum reports are in no way representative of the larger picture, but it is painfully obvious that you will not recognize that, instead you are here to harp on your incorrect assumptions based on your very small sample size.
Your last sentence says it all about your understanding level.
Once again, you insert yourself in an out-of-bounds fashion in a simple thread and take it to absurd heights.
mqqn
Making more knives means there are more opportunity for error. Simple simple simple.
A large company has more resources (potentially), but also has more opportunity for error and more customer service workload. Simple Simple Simple.
You could bring up old threads, it would not be out of your typical modus operandi, and those would only server to show more people on this tiny little corner of the world complaining about their knives. Small sample size, and people much more likely to be vocal. Simple Simple Simple.
Forum reports are in no way representative of the larger picture, but it is painfully obvious that you will not recognize that, instead you are here to harp on your incorrect assumptions based on your very small sample size.
Your last sentence says it all about your understanding level.
Once again, you insert yourself in an out-of-bounds fashion in a simple thread and take it to absurd heights.
mqqn
I'm aware that higher production results in a higher opportunity for error. Sometimes, companies choose to address this in quality control to make sure that as few mistakes are sold as possible. Failing that, their warranty service is there to correct mistakes that should not have been released in the first place. Sometimes, companies fail again at this level, by failing to return items in a fixed state and in a timely manner. And of those, some companies fail to return items (in a fixed state and in a timely manner) more than other companies do.
I don't see how any company can be absolved of lower standards in their product or their services just because they have higher volume production. And if they have lower standards, regardless of why those lower standards came about, then it's fair game to discuss it.
Furthermore, I don't understand how a small sample size equates to being unable to draw conclusions about the level of service. Address this instead of simply repeating that I'm being absurd without explaining why: if, in a small sample size, KAI has more warranty service complaints than does Spyderco or Benchmade, why is it not logical to assume that experiences beyond this forum will be similar? What is so different about the knives being sold to your average Joe versus your average Bladeforums member? What is so different about the warranty service to an average Joe versus the warranty service to your average Bladeforums member?
I don't see how any company can be absolved of lower standards in their product or their services just because they have higher volume production. And if they have lower standards, regardless of why those lower standards came about, then it's fair game to discuss it.
Furthermore, I don't understand how a small sample size equates to being unable to draw conclusions about the level of service. Address this instead of simply repeating that I'm being absurd without explaining why: if, in a small sample size, KAI has more warranty service complaints than does Spyderco or Benchmade, why is it not logical to assume that experiences beyond this forum will be similar? What is so different about the knives being sold to your average Joe versus your average Bladeforums member? What is so different about the warranty service to an average Joe versus the warranty service to your average Bladeforums member?
Enough is enough, this gets old quick. How many more times are going to have to deal with this tired old topic? This stuff is not complicated, yet some folks just seem to want to find a way to "Strawman" the hell out of things in order to get an argument going. If that is the case, my advice, is to read more, and don't even post if all you have is a pyramid of fallacies to stand on. If and when people start behaving like the adults they re and can demonstrate some real logic, we can actually have a significant discussion and possible learn from one another in a respectful manner. This thread demonstrates how "NOT" to do it.
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