I am not sure if this is the right place to place this post. I just wanted to tell everyone about the wonderful service of Kershaw knives. I received a Mini task knife through a trade. I read here on the forums that the lock tended to fail. I immediately tested it and sure enough it did. I sent it back to kershaw, and within a week they sent me a new one. After receiving it, it to had a bad lock. Becoming somewhat frustrated, I called them and they had UPS pick up the knife paid for. A few days later, a sales manager called me and offered to replace it with whatever I wanted. I selected the higher priced Random task, and it arrived about a week later. I think that this is very good customer service, and a way to get the bugs worked out of new products. I admire people that are willing to go the extra mile for a customer.
Thanks Kershaw
Thanks Kershaw
