ncbuckeye3
Gold Member
- Joined
- Jan 15, 2024
- Messages
- 146
I am a custom knife maker. I feel like it is my responsibility to operate with enough integrity that if you give me money for a knife, I will hand you a knife. If I don’t hand it to you, it is my responsibility to have someone else hand it to you. Earlier this year I had a knife lost in the mail. I did not fulfill my responsibility so I made another knife and made sure the customer got what he bought from me. That is my job, to operate with integrity and do right by my customers.
I tell this story to preface my experience with Knife Purveyor, who does not operate with the same level of integrity, I would say zero integrity. I ordered a knife from them on Monday. I paid $30 for Fed Ex two day shipping. It should have arrived Wednesday. It did not. There was a confirmation photo of my package sitting on someone else’s porch, but not mine. The person that Knife Purveyor contracted to hand me my knife failed in their task. I caught this within minutes and called Fed Ex. I was told “walk around and see if you can find it and if not, have the seller open a claim.” This was completely unacceptable.
When ordering from Knife Purveyor, you have an opportunity to pay extra for signature required. To me, it is my responsibility to have a secure delivery area for when the package is delivered, if not secure and someone may take it, then I should pay for that feature. I knew I would be home and I was, two minutes after it said it was delivered I opened the door. I did not pay for sig delivery because I knew I would be there and there would not be a problem with theft.
I guess I should have thought that decision out as a person with zero integrity would operate and paid extra. Instead, I entrusted my purchase to someone that has no care about customer satisfaction and chooses an agent to deliver the product that just hands it to anyone they see.
I brought this to their attention immediately. While friendly people on the phone, they are unhelpful and have no desire to do the right thing. They blamed me for not choosing signature required. If they would have said on the site “we will use any loophole we can to blame someone else for the problem” then I would have checked that box and paid, or not have done business with them at all. I lose here because I didn’t fully understand the type of person I was dealing with.
I told him he could get $100 basic insurance from Fed Ex and he shouldn’t have to pay the $30 Fed Ex fee so refund that to me. I am still out $75 but I got something back. If doing business with this person after reading this, then I wish you luck. Just remember, when dealing with Knife Purveyor, operate from a position of “Buyer Beware” and do everything in your power to protect yourself, because they don’t care about you.
Added after initial review: Another interesting sign of their lack of integrity is their Company Policies tab was updated today so it appears I was in the wrong.
I tell this story to preface my experience with Knife Purveyor, who does not operate with the same level of integrity, I would say zero integrity. I ordered a knife from them on Monday. I paid $30 for Fed Ex two day shipping. It should have arrived Wednesday. It did not. There was a confirmation photo of my package sitting on someone else’s porch, but not mine. The person that Knife Purveyor contracted to hand me my knife failed in their task. I caught this within minutes and called Fed Ex. I was told “walk around and see if you can find it and if not, have the seller open a claim.” This was completely unacceptable.
When ordering from Knife Purveyor, you have an opportunity to pay extra for signature required. To me, it is my responsibility to have a secure delivery area for when the package is delivered, if not secure and someone may take it, then I should pay for that feature. I knew I would be home and I was, two minutes after it said it was delivered I opened the door. I did not pay for sig delivery because I knew I would be there and there would not be a problem with theft.
I guess I should have thought that decision out as a person with zero integrity would operate and paid extra. Instead, I entrusted my purchase to someone that has no care about customer satisfaction and chooses an agent to deliver the product that just hands it to anyone they see.
I brought this to their attention immediately. While friendly people on the phone, they are unhelpful and have no desire to do the right thing. They blamed me for not choosing signature required. If they would have said on the site “we will use any loophole we can to blame someone else for the problem” then I would have checked that box and paid, or not have done business with them at all. I lose here because I didn’t fully understand the type of person I was dealing with.
I told him he could get $100 basic insurance from Fed Ex and he shouldn’t have to pay the $30 Fed Ex fee so refund that to me. I am still out $75 but I got something back. If doing business with this person after reading this, then I wish you luck. Just remember, when dealing with Knife Purveyor, operate from a position of “Buyer Beware” and do everything in your power to protect yourself, because they don’t care about you.
Added after initial review: Another interesting sign of their lack of integrity is their Company Policies tab was updated today so it appears I was in the wrong.
