Hyped > disappointed > will never buy another Grayman knife.
Sadly, I think I know this guy personally from the old "knife magazine" days. If so, he wasn't really a bad guy, just another tradesman working from home.
I know it's madding when something you really wanted arrives less than satisfactory. But I'll give you some insight--I sell knives myself, and customer service is crucial. No honest tradesman is going to refuse to serve you. In fact, if the product truly has been dinged, dropped or scratched, the salesman or original cutler will bend over backwards to make the transaction good.
My advice is simply to calm down, get out your paperwork, the envelopes with dates on them, the serial number on the knife if applicable and your credit card number and/or personal check. Give the guy a fighting chance on what happened from both sides of the sale.
I buy a lot from "Blade HQ," a very 'hands on' little company because it's family owned. If a knife I paid cash for was hammered through a commercial shredder, Joyce and Nick would make it good. Period, no worries. I know what they were thinking, it's, "Yikes, one of our best customers just got shanked!"
I've been involved in the sales end of the cutlery industry since the late 1970s. I'm still in it because the people are honest. And wouldn't you know, the second Bush Ranger Lite I bought is overdue. I'm not worried a bit. Two honest tradespeople are tearing their hair out to find a lost knife that is already paid for!
...knives can be replaced...