knifeart.com

A good dealer should at least offer some suggestions or their assistance. In my experience many dealers are not "good" in that regard. One truly honest and respected dealer in Atlanta told me flat out that all he could do is go back to the maker. He said he was willing but it would probably be faster for me to do it directly. Cut out the middle man and do it yourself. A good maker will definitely stand behind their work.

The other approach is to go to a quality knife making supply outfit like Koval. Many clips in use are stock parts that the makers purchase. Some nice soul at Koval or another supplier may be willing to help you match it up.
 
If the knife is still under warranty, send it back to the dealer for repair or replacement. If it's not under warranty they should still be willing to have the knife repaired for a fee. How or where they get the parts doesnt have to concern you in any case.

I - and any knifemaker I can think of - has or can make spare parts for any knife we make. It is possible to tear a knife up beyond repair ( or just wear it out ) but that's pretty rare.
 
RANT........(partly related to this thread...partly not)

In my opinion, consumers these days seem to be getting lazier,dumber and exhibit more rage over the most minor issues.

I've worked in retail for years...and i've seen droves of customers that are demanding and rude. Day in and day out i hear stories of customers with unrealistic expectations of what a retailer (e.g. knifeart.com) should do for them.


People are always bragging how resourceful they are and how they like challenges.........WELL.... take some initiative and you may suprise yourself how easy it was to solve that "trivial" problem you got all worked up about.

I think that the knifeart customer rep should have given you some possible idea about where to get the clip replacement, but it's not the end of the world that he/she didn't, and certainly not worth raising your stress level to the point where you need to vent about it.

Life's too short......take it in stride. Things could be worse.
:rolleyes: *edited for a typo*
 
Go to the maker. Very quick and painless decision. Gigone has it correct. Anyone who buys a knife from a dealer that sells mine, I would expect them to come and find me if they had any problems. I would do what is necesarry (within reason) to satisfy the customer. Any maker I have met so far would do the same. This is a functional art and as such we stand behind our work even if bought from another party. Upon inspection if the work was at fault or the user was at fault for the broken or worn part, there would be cost according to that. If it was my fault, then I would fix it at my expense to his or her satisfaction. If it was his or her fault then there might be some cost involved depending on the amount of work and materials needed. Unfortunately in our country material costs, rent, taxes, the cost of living in general goes up all the time and it just isn't cost effective for most retailers, custom knife dealers, or chain stores to stock replacement parts. It would be cool sure but I have only come into contact with one store EVER that has stocked replacement parts and that was only for certain watches and swiss army knives (because people were constantly losing those lil tweezers and tooth picks). All other knives whether custom or factory or midtech were the responsibility of the maker or manufacturer.
 
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