To those who misinterpreted my ramblings to imply that I was upset knifecenter wouldn't divulge info on an upcoming shipment, that is incorrect. It appeared that the maker was selling what I was looking for directly. I contacted the maker to purchase the knife and was told it was backordered, but they gave me 4 dealers who had incoming shipments. Knifecenter was one of them,so I decided to call them.
I initially spoke with an agent and asked them to look up the availability of the item expressed to me by the manufacturer, the agent assured me everything was probably fine and the order could be covered by the incoming shipment. Even adding that the knife came with am accessory that it turns out is not actually included. While I wasn't surprised or irritated at the time, in hindsight it appears I was encouraged to purchase a knife by trying to convince me that the knife was indeed inbound shortly and included a case I was actually going to buy separately. As it turns out neither of these 2 pieces of information were accurate, but at best uninformed guesses used to convince me to place my order. I found this lazy and/or not a reputable practice.
At one point in the next couple of days KnifeCenter listed new inventory from the maker in question. It was obvious they had received a shipment from the maker. The version I had pre-ordered was not updated to available after their shipment arrived. I also didn't receive any notice regarding the status of my order.
I emailed asking for an update on my order. The agent refused to offer my any information. They refused to even try to verify the shipment they actually received. Just telling me to keep checking the website regarding a shipment they already had. That shipment turned out to not contain what I was looking for. But it took me three separate attempts and escalation to the operations manager to find that out.
I had expressed in detail my displeasure twice at this point via email and once again to the operation manager on the phone. They kept trying to blame the manufacturer. I am not sure sure why the manufacturer was responsible for their lack of effort, misinformation about product content or indifferent post order attitude. I was even more astounded at his level that there was still no change in attitude or effort, they still kept trying to blame the manufacturer for letting me know there was a shipment headed their way. It didn't matter how many times I explained that had nothing to do with my irritation, yet they continued to blame the maker for something they had nothing to do with. I sourced the knife elsewhere when I FINALLY got confirmation they didn't have it and weren't getting it.
A couple of days later, I expressed I was still looking for the accessory (a $25 pouch, not 2 free knives) that despite their sales pitch didn't come with the knife and suggested they offer something, heck anything towards the accessory for the frustration and waste of time. They refused because they give away a trinket with certain orders (for everyone else who didn't have any of my issues) and my favorite, free shipping on orders that were worth twice what they knew my accessory order would be! Thanks for nothing. Lol.
There are many other dealers, do yourself a favor and use someone else, as this was not an isolated incident I have had with them. Their lack of effort and poor attitude has ensured it was my last.
I know many here use knifecenter and are happy with them. I am happy for you. I use many dealers, all of which would never act in the manner knifecenter did, or just let it go if mistakes were made. In fact 2 of the other dealers of the 4 I mentioned made several calls personally to update me on the status of the initial shipment I was made aware of and they didn't even have the sale.
I wasn't looking for free knives when I suggested they offer something for my issues. But I have had several dealers offer $5 credits, free shipping and other little offers of apology.
If you have had great dealings with them,good for you. This was written to share my experience nothing more, nothing less. Take from it what you will or take nothing at all.
I thought that is what this section was here for, so I used it. If you found it useful great, if you don't agree feel free to say. There is no need to make childish personal attacks.
I initially spoke with an agent and asked them to look up the availability of the item expressed to me by the manufacturer, the agent assured me everything was probably fine and the order could be covered by the incoming shipment. Even adding that the knife came with am accessory that it turns out is not actually included. While I wasn't surprised or irritated at the time, in hindsight it appears I was encouraged to purchase a knife by trying to convince me that the knife was indeed inbound shortly and included a case I was actually going to buy separately. As it turns out neither of these 2 pieces of information were accurate, but at best uninformed guesses used to convince me to place my order. I found this lazy and/or not a reputable practice.
At one point in the next couple of days KnifeCenter listed new inventory from the maker in question. It was obvious they had received a shipment from the maker. The version I had pre-ordered was not updated to available after their shipment arrived. I also didn't receive any notice regarding the status of my order.
I emailed asking for an update on my order. The agent refused to offer my any information. They refused to even try to verify the shipment they actually received. Just telling me to keep checking the website regarding a shipment they already had. That shipment turned out to not contain what I was looking for. But it took me three separate attempts and escalation to the operations manager to find that out.
I had expressed in detail my displeasure twice at this point via email and once again to the operation manager on the phone. They kept trying to blame the manufacturer. I am not sure sure why the manufacturer was responsible for their lack of effort, misinformation about product content or indifferent post order attitude. I was even more astounded at his level that there was still no change in attitude or effort, they still kept trying to blame the manufacturer for letting me know there was a shipment headed their way. It didn't matter how many times I explained that had nothing to do with my irritation, yet they continued to blame the maker for something they had nothing to do with. I sourced the knife elsewhere when I FINALLY got confirmation they didn't have it and weren't getting it.
A couple of days later, I expressed I was still looking for the accessory (a $25 pouch, not 2 free knives) that despite their sales pitch didn't come with the knife and suggested they offer something, heck anything towards the accessory for the frustration and waste of time. They refused because they give away a trinket with certain orders (for everyone else who didn't have any of my issues) and my favorite, free shipping on orders that were worth twice what they knew my accessory order would be! Thanks for nothing. Lol.
There are many other dealers, do yourself a favor and use someone else, as this was not an isolated incident I have had with them. Their lack of effort and poor attitude has ensured it was my last.
I know many here use knifecenter and are happy with them. I am happy for you. I use many dealers, all of which would never act in the manner knifecenter did, or just let it go if mistakes were made. In fact 2 of the other dealers of the 4 I mentioned made several calls personally to update me on the status of the initial shipment I was made aware of and they didn't even have the sale.
I wasn't looking for free knives when I suggested they offer something for my issues. But I have had several dealers offer $5 credits, free shipping and other little offers of apology.
If you have had great dealings with them,good for you. This was written to share my experience nothing more, nothing less. Take from it what you will or take nothing at all.
I thought that is what this section was here for, so I used it. If you found it useful great, if you don't agree feel free to say. There is no need to make childish personal attacks.
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