KnifeCenter.com.......NO GOOD

[rifon2]

You're right. Upon reflection, I find that my service from Knifecenter was actually exemplary. This is actually the best service I've ever gotten! And now, after a month of being strung along with BS shipping dates and ignored e-mails, all I have to do is call the owner to find out what's going on. I can't wait to get this kind of great service again!!!

The service given >you< was apparently not exemplary.

Businesses, like people, don't operate at 100% perfection.
However if you phone and they solve the problem, they are doing the right thing.

IMO

 

[TorzJohnson]

The service given >you< was apparently not exemplary.

Businesses, like people, don't operate at 100% perfection.
However if you phone and they solve the problem, they are doing the right thing.

IMO

Fair enough, if I don't get a reply soon I will call them up. But if a business has contacted me via e-mail I will expect that they are using e-mail as a form of communication. If they can pay somebody to answer a phone, they can also have that person check the e-mails once or twice a day.

And let's look at it from a brick-and-mortar viewpoint. If you went into a store with money in your hand, and the staff just shined you on a couple of times and then ignored you, what would you do? Either leave and never come back, or demand to speak to the owner or manager. And if you have to speak to the owner to get any kind of service, would you consider that good service? In my opinion, it is not just less than 100% perfection. It is utter failure at customer service.

Anybody else may have a great experience. That doesn't matter to me. What matters to me is what happened to me.

 

[rifon2]

Fair enough, if I don't get a reply soon I will call them up. But if a business has contacted me via e-mail I will expect that they are using e-mail as a form of communication. If they can pay somebody to answer a phone, they can also have that person check the e-mails once or twice a day.

You're right; though I find email to be an increasingly weak form of communication for many purposes...not sure why exactly. But it seems
to be the case.

Anybody else may have a great experience. That doesn't matter to me. What matters to me is what happened to me.

Again I agree with you with the caveat that if a business, person, or product has a great reputation, I'd be more willing to think that what happened in my situation was an anomaly, and give them some rope.

If I buy a Benchmade 710 and it's defective out of the box, I'd be more willing to say - albeit not happily - "Hey, this is a rare error"...and give them another chance. As opposed to if I bought a Brand X knife and it was defective out of the box. I'd be more likely in that situation to say "No more Brand X knives for me, I tried one & it was a piece of shit."

But in the end it's your experience, you own it, your entitled to be pissed off with people that did not provide an appropriate level of customer service.

 

[yermom]

i finally got around to calling Knifecenter about an order from February, and they said they had a database issue, and had lost some orders, but if you had a reference number vs. an order number they could look it up.

supposedly my stuff should be shipped today

i never did get a reply to the email i sent them though

 

[TorzJohnson]

I also called them a couple of weeks ago, and found out about the database issue. In the lengthy period of time since I had placed my order, my credit card had expired, so I just canceled the order. Then I ordered the same item from Classicshaving.com Thursday night and got it on Monday.