KnifeKits.com

KB1SYV

KB1SYV

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Joined
Mar 4, 2010
Messages
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I want to start by saying that I initially made the mistake. I ordered a catalog from them that was supposedly free. Texas knife supply does the same thing and you go through a routine with your CC and when they do the final tally it is $0.00. It looked like the same route with knifekit.com, but it wasn't. Friday the 26 of March I was charged $7.48 on my ATM Debit online. I immediately called up and explained what happened. They said they would reverse the charges and send the free catalog. I spoke with a Jonathon Musick. Well Tuesday comes along, 30March and I find no credit and a $34.00 overdraft fee. At this point I had been emailing John as well. I emailed again and asked what he could do about the overdraft, because the credit still wasn't there over 96 hours later. He wrote back saying it takes 24 hours to process??? When I emailed him explaining how long it had actually been, he told me it takes my bank up to 5 days to process and there is nothing he can do. I did not edit his email, that's exactly what was said. I called the bank and spoke to the branch manager, he said that John was wrong, as soon as a credit was input, the bank would apply it. He seems to think that they are not being completely honest with me. As for the overdraft fee, they might be able to reverse that, but they need to see the credit first, which still hasn't shown. What bothers me most is the short, curt, unemotional responses I got back from knifekit.com. He made no attempt to offer any help, assistance, or credit. From the get go he never made any attempt to accept any blame, it was everyone else. If this get's resolved, I don't think this would be a good company to do business with, because I think they are in it just for our money and have no appreciation or commitment to the customer. Has anyone else had an issue with these guy's? Does anyone have a good thing to say about these guy's? I'm fair.

Thanks,

Jeff
 
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Today will make it 6 day's, but for processing purposes, we'll call it 5 day's, I'm a fair guy. I emailed JM again today to let him know of this fact, he seemed to have softened his response a little, so maybe he has realized something is up. Time will tell. All I'm looking for is a credit for my $34.00 overdraft fee and the $7.48 cost of the free catalog. We will see what happens.

Happy Easter to everyone and their Families,

Jeff
 
I have an update,

I received an email from an Alex at CKK industries. I think they are the parent company of knifekits.com. This email was basically a copy of an invoice for my refund they issued. Key thing is that the refund issue date is for April 1, 2010, today. After all the insisting that Knifekits.com credited my account, they hadn't until today. Here is a summary since Friday March 26, 2010:

They had said from the begining that they issued the refund on March 26. They didn't. I had called them immediately after I realized they were charging my card. They told me no problem, I would be credited that day. I fully realize that it was my initial mistake, but I did correct in time to avoid the overdraft charge. I called them Friday March 26, the same day that the card was charged. They said it would be credited the same day. An overdraft charge of $34.00 was posted on my account on Tuesday March 30, four days later!!! After several back and forth emails, I was told there is nothing they could do, they sent the refund, it's my problem. Now today I find out that they just sent the refund today.

My question is should they be responsible for the $34.00 overdraft charge?

Thanks,

Jeff
 
Jeff,

With all due respect, we have a "free" catalog request feature on the homepage of the website. It's the first thing you see when you enter the site. We also have a downloadable catalog that is available free of charge, 24/7/365. All you do is click the link!

The paid catalog option allows someone to order a catalog to be included in an order (for 1 cent - our software doesn't do $0.00 transactions), or to allow international customers to request a catalog only, which we get on rare occasion. We can't afford to send those for free, but we will send them for the cost of shipping to anywhere in the world. All USA catalogs are sent for free, weekly.

Concerning your issue...
You ordered a catalog and chose to have it shipped, at your expense. We see these as a standard order, as we do get customers that don't want to wait on the normal bulk mail cycle (again, we ship them weekly) You have 3 options prior to checkout to reconsider your actions, (1) where you have to select your shipping method/price, (2) where you enter your cc info, and (3) where you confirm that everything is good to go... prior to actually making a purchase. The reason I point this out is to make sure that others reading this post understand that you have plenty of opportunity to back off of a transaction, prior to making a completed purchase. We don't force or trick anyone into ordering anything!

When you made the order, the system immediately charged your debit card. You then write and request a order cancellation and purchase refund, which we're happy to oblige. Later, you write us and state that we said that "the order hadn't been processed", which wasn't accurate. We said "it had been processed, but not shipped". We immediately pulled the shipment, added you to the free catalog request form, and then turned in the paperwork for refund.

Sometime later, you write and start a campaign to blame us for $34 dollars in overdraft charges (stemming from your $7 order), and even "admit that it was your fault" in a follow-up letter. Refunds are one thing, but being held liable for your spending activities beyond your order is another. I don't have a problem with paying for what we owe, but I'm not following how we're liable for your overdrafts. Isn't it your responsibility to manage your account?

We canceled your order and turned in your $7.48 refund request immediately after your contact. Please help me to understand how we're liable for your $34 dollar overdraft charges?

Alex Whetsell
CKK
 
Alex,

Regarding the "processed but not shipped", when I spoke with Jonathan, he told me that it would be easy to reverse it because it hadn't been processed. I don't remember him mentioning anything about the shipping status.

I had explained earlier, that I believe it was Texas Knifemaker supply that has you go through the process of entering your CC# and then at the end of the order charges $0.00. When I went to your site for the first time, I went in based on another link I think. I wasn't put on your index page, which I found out later was extremely apparent how to order the catalog, I was put on some product page and I just looked for the catalog link and hit it. Like I said above, I thought you operated on the same premise as Texas knifemaker. When I confirmed it, that's when I realized that I had really been charged. I immediately called up to find out what happened and to get the charges credited. I told the woman that I didn't expect to be charged and I needed it reversed because I didn't have the money to cover it. I've been been told that it takes 24 hours, then when that didn't come to pass, I was told it can take my bank up to 5 days. I had called the bank and they said that it would post as soon as they got it, it wouldn't take them 5 days. I was confused and frustrated because it seemed like I was getting incorrect info at every turn and the tone of the emails was not that of empathy but more of an unattached nature. I'm the first to admit I made a mistake, and I'm not trying to deny that. I did everything I could to reverse that in time to avoid the overdraft and based on the initial info I got, the credit should have hit the account and the overdraft would've never occurred. I'm not studied up on what's required of the buyer and seller, I'm just going on what seems right. Alex, if you think I'm wrong to think that the overdraft should be covered, then I'll drop it there. It won't be the first time or last time that I'm wrong.
I would normally not hang any dirty laundry out in public, but the talking and emails were so impersonal and getting me nowhere, that's when I brought it up here. I don't have much anymore, so this amount of money is huge to me, and is a big loss for the month. I apologize, I had no intention to disrespect, as a matter of fact I tried to be respectful throughout the thread. I still want to do business with you guy's, I'll just need to be more careful at check out time.

Have a good holiday

Respectfully,

Jeff
 
I've had all good experiences with knifekits.com. Good prices, great selection and fast shipping. My only gripe is that there always seems to be one or two items that are out of stock when I am looking to get an order together!
 
My question is should they be responsible for the $34.00 overdraft charge?
Click to expand...

No they shouldn't be responsible for it , the error was on your side , not theirs.

Like I said above, I thought you operated on the same premise as Texas knifemaker.
Click to expand...
Never assume that two places operate the same , always ask.
 
I order from KnifeKits a lot. The only time I've had any issue, they made it right immediately and with excellent CS. As I've said to others on this subject before, if you don't have money in the bank to cover a debit card purchase or a problem that may arise, leave it in your wallet.

From the KK site, it looks like there is no need to put your card info in for a free catalog request. If you bypassed that part on the front page and went into the shopping cart (where S&H is tacked on automatically) then I don't see how they can be responsible for your bank charging you a fee.
 
I also order from knifekits 2-3 times monthly and have never had a problem.

I consider them to be an A+ company.
 
If you accepted a $7.48 charge without any money in your account then you are liable for the fee.
 
Had a problem with an order from KnifeKits, which arrived broken. Emailed them and asked if they could help. They did not bother to reply for a few days when I got an short email from Johnathan Musick to inform that a replacement had been shipped and saying nothing more, no apology and no small talk.

Nonetheless, this was a bit more than I had expected. Was well prepared to share the costs of a replacement as I really did not know whether the breakage occurred before or during shipping.

Wrote a short thank you to Johnathan Musick, but he did not bother to reply.

The replacement arrrived all in order and at no cost to me. Wrote another short thank you to Johnathan Musick when the replacement arrived but again he did not bother to reply.

Johnathan Musick may not be the friendliest person around but KnifeKits took care of me when they could have tried to avoid any responsibility. In my books, they and Johnathan Musick are A+
 
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