I have ordered from there a couple times, the first time was good, fast shipping they gave me the warm and fuzzy so I ordered again. But the next order sat there for a week without so much as a peep, they didn't answer any emails or calls for a couple days, so i canceled my order and went somewhere else. I have to say that there were no problems with canceling, so that kind of brought back that warm and fuzzy. I would order from there again, just might need to be patient. When I canceled my order I went to ambientweather.com, they have awesome prices too, however being a huge warehouse type company they definitely have that detachment from there customers. And there website said they were based in arizona so I thought it would be faster shipping (colorado) but they sent my knives from jersey so who knows. I have had some good experiences on ebay too, so sometimes it depends on what you are looking for. Good luck, and if you find one that has a spotlight of sun shining on it from a break in the clouds and music of angels singing let me know.
Spencer