After seeing the mixed reviews here, I was somewhat reluctant to place an order. But PVK had an item I wanted and couldn't find any place else: The PVKNIFE Custom Knife Case at $23, which is a great item at a good price...far superior case than any I've found and way better than that piece of crap "attache" Benchmade is making now.
Since I was ordering, added a few other items (don't we all?)
Placed an online order on Sept. 25, received an immediate email acknowledgement of order.
On Sept. 30, got an email that order was shipped. Not lightning processing time but certainly perfectly satisfactory.
Received order today, Oct. 2. Eight days from order to receipt, you can't do much better than that.
All items ordered were included and in perfect shape. No packing slip, which certainly isn't required, but IMHO is helpful to both the shipper and receiver.
Only minor problem was the free knife that was supposed to come with the dollar amount of that order was not included. Not a huge issue to me, since it did not effect if I ordered or what I ordered, but still...
So, overall I'd rate it at 4 3/4 out of 5 stars. Which aint bad. If the free knife had been included or at least some note as to why it wasn't and if there was a packing slip, I'd give PVK 5 stars.
Also, does that site have a search function? If so, I haven't found it. PVK has a HUGE amount of stuff and finding things without some search function is tedious.
UPDATE: Sent an email about the missing free knife on Friday evening, got a reply from Josh this morning, Sunday! The man is obviously working hard. Apologized and said he would get it right out. Pretty much makes it 5 out of 5 stars for this order.