- Joined
- Jan 29, 2010
- Messages
- 483
I really want to share my recent experience with Larry and Rodney from KnifeArt with you guys.
For the past couple of months or so the idea of purchasing my first handmade custom knife has been growing on me. As such, after spending some time researching various up and coming makers and their work, I settled on something from the one and only Kirby Lambert, and as luck would have it, even managed to track down the specific piece I was looking for on KnifeArt. Excited, I placed my order!
However, a few days after placing my order, I was hit with the news that my knife was accidentally shipped to the wrong address! As you can imagine, I was a little disappointed, but not wanting to be impolite, I informed Rodney (I believe it was Rodney) that I understood that mistakes happen and that I was simply happy that the blunder was caught.
Nevertheless, demonstrating absolute professionalism and a care for both their business and their customers, I was told that they would refund me my shipping costs (all $47 overnight dollars of it!) and fix the problem as soon as possible.
The weekend passes and come Monday night I decide to send the guys another email asking if there's any more news regarding the knife. However, instead of simply emailing me back, the guys call me on my cellphone on Tuesday and tell me that the knife is back and that it would be going out that evening! They even ship it at the original overnight speed at no cost to me!
Now at this stage of the story Larry and Rodney have already performed admirably and done a superb job at dealing with the mistake. However, today I received my package, and needless to say I was blown away. Not only had my knife arrived in speedy fashion, but included in my package was a paracord lanyard and skull bead, a pack of Tuff Cloth, and a small KnifeArt.com morale patch. Amazing!
I just want to thank Larry and Rodney for a wonderful customer service experience. They recognized the problem, dealt with it, and went way above what was necessary to make sure I was happy and satisfied with my purchase. I highly recommend them to anyone interested in purchasing their next Sebenza, Strider, or maybe even a custom.
They will definitely continue to receive my business and loyalty! :thumbup:
For the past couple of months or so the idea of purchasing my first handmade custom knife has been growing on me. As such, after spending some time researching various up and coming makers and their work, I settled on something from the one and only Kirby Lambert, and as luck would have it, even managed to track down the specific piece I was looking for on KnifeArt. Excited, I placed my order!
However, a few days after placing my order, I was hit with the news that my knife was accidentally shipped to the wrong address! As you can imagine, I was a little disappointed, but not wanting to be impolite, I informed Rodney (I believe it was Rodney) that I understood that mistakes happen and that I was simply happy that the blunder was caught.
Nevertheless, demonstrating absolute professionalism and a care for both their business and their customers, I was told that they would refund me my shipping costs (all $47 overnight dollars of it!) and fix the problem as soon as possible.
The weekend passes and come Monday night I decide to send the guys another email asking if there's any more news regarding the knife. However, instead of simply emailing me back, the guys call me on my cellphone on Tuesday and tell me that the knife is back and that it would be going out that evening! They even ship it at the original overnight speed at no cost to me!
Now at this stage of the story Larry and Rodney have already performed admirably and done a superb job at dealing with the mistake. However, today I received my package, and needless to say I was blown away. Not only had my knife arrived in speedy fashion, but included in my package was a paracord lanyard and skull bead, a pack of Tuff Cloth, and a small KnifeArt.com morale patch. Amazing!
I just want to thank Larry and Rodney for a wonderful customer service experience. They recognized the problem, dealt with it, and went way above what was necessary to make sure I was happy and satisfied with my purchase. I highly recommend them to anyone interested in purchasing their next Sebenza, Strider, or maybe even a custom.
They will definitely continue to receive my business and loyalty! :thumbup:
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