yes, international shipping has been a real issue.
we used to offer only UPS service internationally but had alot of requests for a more inexpensive manner of shipping. so we began to offer USPS at lower rates.
i personally drive the packages to my local post office (20 minutes in traffic & at least 20 minutes in line, & then 20 minutes drive back). for a $16 CMG flashlight, not really worth the effort from a business and revenue standpoint.
the lower USPS global priority and air mail rates also mean less recourse for tracking(unless USPS global express, which then is almost as much as UPS), our international customers request that we declare the packages for values substantially under the actual cost to avoid taxes and tariffs, so even if insurance was included to full values, it would not fly because it does not match the declared value.
we have tried to acommodate these requests, but as of last evening we have eliminated USPS options for internaional shipping. it was simply too much grief.
some of our international customers wanted cheap rates, low declarations, and no insurance.
however on the ocassions when the international package is lost, who gets left holding the "debt" bag?
we have no way to ask for a full claim from USPS, there is no way to track it, and everyone is unhappy.
also, credit card fraud hit us hard last year. AND it only came from international orders. we lost over 3k last year to fraudulent international orders. we learned the hard way. we now call in to our CC company for every international order to verify credit card numbers. often we get order to places like indonesia, but the actual card holder home address in in chicago? NOT. also, the card holder name is certainly not "Jumico Lakarta" or whatever.
we may eliminate internaional orders all together.
it is unfortuante, because we have a healthy overseas clientele (whom we know and trust), which we hope to continue helping with choice knives and gear.
we tried this international thing but it has been a real mixed bag....
------------------
PATRICK YORK MA
"Audaces Fortuna Iuvat"
TRIPLE AUGHT DESIGN
Your best resource for the
elite class in
edged tools,
everything Microtech, &
extreme gear.
Email: velox@tripleaughtdesign.com
We offer a better level of cutlery, gear, prices, and honest service. We do not believe in double-talk, and neither should you.