lum folder failing a spine whack test repeatedly

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tummler

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since the other thread I posted in was locked down...
I made a video showing the Lum folder that I have repeatedly failing a "spine whack test"
http://www.youtube.com/watch?v=l_aMGRgc95o

when I contacted Spyderco customer service several months ago, I was told that since this knife was made in Japan, and is no longer in production, that they do not have the parts to fix it... I was advised to find another one on the secondary market and use the parts I needed to fix it. :jerkit: THAT is why I don't believe all the hype about spyderco having the best customer service...
I have a feeling that Mr. Glessner remembers me e-mailing him about this.
I just don't think that the customer service is that great, SORRY...
if you think that this is trolling, I don't really care.
 
So just so I can understand exactly what you would call good customer service, you want a knife company to stock old knives and parts for discontinued knives indefinitely?

How long have you had the knife?

When did it start exibiting a problem?
 
tummler said:
since the other thread I posted in was locked down...
I made a video showing the Lum folder that I have repeatedly failing a "spine whack test"
http://www.youtube.com/watch?v=l_aMGRgc95o

when I contacted Spyderco customer service several months ago, I was told that since this knife was made in Japan, and is no longer in production, that they do not have the parts to fix it... I was advised to find another one on the secondary market and use the parts I needed to fix it. :jerkit: THAT is why I don't believe all the hype about spyderco having the best customer service...
I have a feeling that Mr. Glessner remembers me e-mailing him about this.
I just don't think that the customer service is that great, SORRY...
if you think that this is trolling, I don't really care.
Click to expand...

I bet he does remember you....:jerkit:
 
just get rid of the knife or send it to str and have him make it into a framelock-nuff said
 
LOL!!! STR can fix it up quick, fast and in a hurry. His mods are the best.

Nicely put.
 
DaveH said:
So just so I can understand exactly what you would call good customer service, you want a knife company to stock old knives and parts for discontinued knives indefinitely?

How long have you had the knife?

When did it start exibiting a problem?
Click to expand...

I would expect them to stand behind their product whether it was made in their american company or by their overseas companies... I have had the knife almost a year, when I first emailed CS, I didn't get a response for a while (I think it was during the European show or whatever)... when I emailed them again, I got the response that they no longer had the parts, and was told to find another one on the secondary market and use it for a parts knife to fix it... I paid 200 dollars for the one I have, and wasn't about to try and find another just for the liner... I really like the knife, but don't want to have 400 dollars in it... I don't want to sell it to anybody considering that it could be dangerous... when I first got it, I noticed that it had a considerable amount of up and down play on the blade, but thought I could learn to live with it... after a couple of weeks I got curious after reading about all the "spine whack tests" here on the forum, and gave it a try... thats when I emailed CS....
when they finally replied after the second email I sent them, is when I was told to find a "parts knife"... NOT the customer service I was expecting, after hearing all the glowing reports everyone seemed to have about them... thats when I got fed up and let them know how I felt... and I will admit Mr. Glessner was a nothing but a gentleman in his reply to my foul mouthed tirade... but I was never offered any kind of option to resolve the matter, so I considered myself done with Spydercos, and sold off almost all of my collection, minus a few that had sentimental value, or this one which I doubt anyone would want, since I would feel obligated to let them know the whole story behind it....
 
tummler said:
i figured I would confine my bitching here, since it might be off topic on the other thread, I didn't start that thread....
Click to expand...

true, but you hijacked it so I thought it might be appropriate to call it 'your' thread.

Besides, I thought you said you started this thread because the other was locked?:o
 
it wasn't fair to say you hijacked that thread. Sorry, I guess I was being combative.
No harm intended.
 
bdws1975 said:
true, but you hijacked it so I thought it might be appropriate to call it 'your' thread.

Besides, I thought you said you started this thread because the other was locked?:o
Click to expand...

it was last time I was on... they have opened it back up now, I guess...
 
Let me see if I have this straight. You bought a used knife, of a model which was at least six years old when you purchased it, since it had been discontinued that long. In the ensuing year, you abused it by repeatedly smacking the spine on a hard surface, in the name of "testing" in spite of the fact that liner locks are prone to fail under that type of abuse regardless of their quality and original integrity. You now find it odd that the manufacturer seems to be unwilling to chalk this up to a manufacturing/material defect. :rolleyes: :yawn:

One thing for sure, I think you picked the right smilie.

Paul
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My Personal Website - - - - - A Beginners Guide to Spyderco Collecting - - - - - Kiwimania
Dead horses beaten, sacred cows tipped, chimeras hunted when time permits.
Spyderco Collector # 043 - - WTC # 1458 - 1504 - 1508 - Never Forget, Never Forgive!
It's easy to grin when your ship comes in and good fortune and fame are your lot, but the man worthwhile is the man who can smile with his shorts twsited up in a knot. - Morey Amsterdam
 
The Deacon said:
Let me see if I have this straight. You bought a used knife, of a model which was at least six years old when you purchased it, since it had been discontinued that long. In the ensuing year, you abused it by repeatedly smacking the spine on a hard surface, in the name of "testing" in spite of the fact that liner locks are prone to fail under that type of abuse regardless of their quality and original integrity. You now find it odd that the manufacturer seems to be unwilling to chalk this up to a manufacturing/material defect. :rolleyes: :yawn:

One thing for sure, I think you picked the right smilie.

Paul
bar_02.gif

My Personal Website - - - - - A Beginners Guide to Spyderco Collecting - - - - - Kiwimania
Dead horses beaten, sacred cows tipped, chimeras hunted when time permits.
Spyderco Collector # 043 - - WTC # 1458 - 1504 - 1508 - Never Forget, Never Forgive!
It's easy to grin when your ship comes in and good fortune and fame are your lot, but the man worthwhile is the man who can smile with his shorts twsited up in a knot. - Morey Amsterdam
Click to expand...

no, you don't have it right... good try though...LOL
 
The Deacon said:
Let me see if I have this straight. You bought a used knife, of a model which was at least six years old when you purchased it, since it had been discontinued that long. In the ensuing year, you abused it by repeatedly smacking the spine on a hard surface, in the name of "testing" in spite of the fact that liner locks are prone to fail under that type of abuse regardless of their quality and original integrity. You now find it odd that the manufacturer seems to be unwilling to chalk this up to a manufacturing/material defect. :rolleyes: :yawn:

One thing for sure, I think you picked the right smilie.

Paul
bar_02.gif

My Personal Website - - - - - A Beginners Guide to Spyderco Collecting - - - - - Kiwimania
Dead horses beaten, sacred cows tipped, chimeras hunted when time permits.
Spyderco Collector # 043 - - WTC # 1458 - 1504 - 1508 - Never Forget, Never Forgive!
It's easy to grin when your ship comes in and good fortune and fame are your lot, but the man worthwhile is the man who can smile with his shorts twsited up in a knot. - Morey Amsterdam
Click to expand...


none of my other few remaining spyderco linerlocks fail the "test"... and I would nessecarily call a paperback book a hard surface... if a lock not fuctioning correctly isn't covered by warranty, what good is that warranty?
is the warranty not good on a knife I bought second hand?? (from a member of this forum, in *mint* condition???)
 
sounds like you should be bitching at the member who sold you a knife in 'mint' condition, so long as your use isn't the problem.
Warranties are typically only good for original owners. Not sure what Sal's position is on that, but that might be part of the issue.
All flaming aside, I am sure STR the backyard knife mechanic could fix that up quite nice for you. He's great and is very reasonable on price.


Brett
 
So if I buy a used 1980's car, then blow up the engine doing high rev tests. . . I should call the manufacturer and demand a new one. . . then when they politely suggest I find another one I can take the motor out of, as they do not make new ones. I should fly into a rage and start spewing negativity all over the internet?

Huffing paint is not good for you.
 
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