lum folder failing a spine whack test repeatedly

[bigkahunasix]

Then Tummler, please enlighten us as to your the circumstances in which you came to own the Lum in question. This is the 2nd time I have asked- once here and in the thread in general discussion. And how you were victimized by the company. Please remember that just because a yutz lists something for sale somewhere as NIB Rare Spyderco Lum, that does not make it so. Even I have been fooled on occassion.

BK6

 

[Morrow]

throw it up in the for trade area.....and post pics. i'll certainly trade ya if you are unhappy with it.

 

[The Mastiff]

Tummler, I don't understand what you think Spyderco should do to resolve this situation?
You didn't buy a new knife so why would you think you are entitled to a replacement? If they can't safely fix it to their own standards then what should they do? I don't get what you are thinking, and what you expect from Spyderco?

Certainly an immature rant full of profanity didn't help you, and makes a lot of us old guys suspect your train of thought isn't real clear and rational. At the least you seem to have difficulties with impulse control.

You also can't see you are responsible for your own predicament. It's certainly no secret that spyderco can't fix models long out of production that they have no parts for. It's been discussed here and on the Spyderco website enough times, as well as explained clearly in writing. I've seen it and understand it fully. If you didn't know it that's your fault and nobody elses. Joe

 

[tummler]

Then Tummler, please enlighten us as to your the circumstances in which you came to own the Lum in question. This is the 2nd time I have asked- once here and in the thread in general discussion. And how you were victimized by the company. Please remember that just because a yutz lists something for sale somewhere as NIB Rare Spyderco Lum, that does not make it so. Even I have been fooled on occassion.

BK6

victimized?? I don't think I ever used the word victimized... although a lock failing on someone's fingers could make them a victim... my gripe is that all the spyderco fanboys talk about how great the customer service at spyderco is... I have yet to see anything to make me believe it is even "good"... I'm not going to rehash the whole story... but spyderco has NEVER offered me credit for/on a different knife (as Sal mentioned in the other thread)... CS hasn't done a single thing, other than tell me to buy another knife as a "parts knife" off of the secondary market and fix it myself... :jerkit: (common sense)
this is the only problem I've ever contacted CS about in the 17 years I've been buying spydercos... AND the only problem I've ever had with ANY KNIFE I own... I've been searching for the emails to/from CS to post... (I could have very well deleted them out of disgust) bottom line is: CS HASN'T DONE ANYTHING TO EVEN TRY TO RESOLVE THE MATTER... and that doesn't sound like "the best customer service" to me, sorry.

 

[tummler]

throw it up in the for trade area.....and post pics. i'll certainly trade ya if you are unhappy with it.

send me an email, I have pics... if spyderco or their "great customer service" won't stand behind their products, I'll be more than happy to get rid of this POS

 

[tummler]

Tummler, I don't understand what you think Spyderco should do to resolve this situation?
You didn't buy a new knife so why would you think you are entitled to a replacement? If they can't safely fix it to their own standards then what should they do? I don't get what you are thinking, and what you expect from Spyderco?

Certainly an immature rant full of profanity didn't help you, and makes a lot of us old guys suspect your train of thought isn't real clear and rational. At the least you seem to have difficulties with impulse control.

You also can't see you are responsible for your own predicament. It's certainly no secret that spyderco can't fix models long out of production that they have no parts for. It's been discussed here and on the Spyderco website enough times, as well as explained clearly in writing. I've seen it and understand it fully. If you didn't know it that's your fault and nobody elses. Joe

My profanity or my "immaturity" shouldn't even be a factor in Spyderco standing behind their products... I'd be happy with a "credit" that Mr. Glessner spoke of in the other thread, -none whatsoever has been offered to me-... I've collected spydercos since 1989, I know about the policy on disco'd products... I'm not a youngster as you seem to think I am... I also seem to think that the warranty is on the knife, not only for the original purchaser, (maybe I'm wrong?) but if they were to sell you a POS, and customer service wouldn't do squat for you how would you feel?

 

[Rat Finkenstein]

I should hope nobody is seriously considering trading or dealing with this irrational nutjob.

 

[The Mastiff]

. I've collected spydercos since 1989, I know about the policy on disco'd products... I'm not a youngster as you seem to think I am...

If you know about the policy then why are you complaining? You shouldn't have bought it. That's on you.

but if they were to sell you a POS, and customer service wouldn't do squat for you how would you feel?

Firstly "they" didn't sell you a "POS" knife. You bought it USED off a forumite. Stop the contradictions. Secondly I have a little over a hundred Spyderco knives. NOT FREAKING ONE IS A POS. If it was I would have a bit more common sense, and hopefully more class than to act as you have. You say you're not young. OK. We have no way of telling that so we tend to go by peoples actions and online personalities. How would you describe yours? Joe

 

[bigkahunasix]

You are just PO'd that YOU bought a POS, then were not diligent enough to return said POS to the seller. Instead you wish to blame a company with a stellar reputation, for not being able to fix a discontinued model OR GIVE YOU SOMETHING FREE. I will point out that if you send an original BM Emerson in to BM, you will get THE EXACT SAME RESPONSE FROM THEM, or from Remington Arms about a model 58 shotgun, or from Chevrolet about a '62 Impala,.....get the drift. Caveat Emptor- let the buyer beware. When buying on the secondary market (NOW WRITE THIS DOWN IN MAGIC MARKER ON YOUR HAND)*** ALWAYS INSPECT EVERYTHING YOU BUY AND RETURN IT IF IT DOES NOT MEET YOUR EXPECTATIONS!***

Don't blame others for your mistakes. If you are so petty or OCD that you allow a problem that is not a manufacturing or QC issue color your opinion
of a product then you sir have my pity.

BK6

 

[tummler]

. I've collected spydercos since 1989, I know about the policy on disco'd products... I'm not a youngster as you seem to think I am...

If you know about the policy then why are you complaining? You shouldn't have bought it. That's on you.




Firstly "they" didn't sell you a "POS" knife. You bought it USED off a forumite. Stop the contradictions. Secondly I have a little over a hundred Spyderco knives. NOT FREAKING ONE IS A POS. If it was I would have a bit more common sense, and hopefully more class than to act as you have. You say you're not young. OK. We have no way of telling that so we tend to go by peoples actions and online personalities. How would you describe yours? Joe

however my personality is doesn't void any kind of warranty that I'm aware of... this is the only POS out of the 45+ spydercos that WERE in my collection... again, I'm not bitching because I got a lemon, I'm bitchin because CS will not do anything about it.

 

[tomcrx]

Tummler

Not taking sides but the Spyderco Warranty clearly states:

If unable to improve the condition of the knife, we will return it to you with the recommendation it be retired from use. All costs associated with shipment of the product(s) are the responsibility of the customer.

Sounds like they knew they could not fix it due to age of knife and retirement of the model and saved you some shipping costs.

 

[yablanowitz]

If I had purchased a "mint condition" discontinued knife on the secondary market and found "that it had a considerable amount of up and down play on the blade", I would have returned it to the seller immediately. It was either defective when the original purchaser bought it, in which case HE should have contacted W&R when it was in production years ago, or it was used rather than "mint" and HE should have refunded your money. In either case, the fault lies with the person who sold you the knife, and you for accepting it in the condition you did. If you had purchased a current production knife from a distributor, dealer or Spyderco directly and found "that it had a considerable amount of up and down play on the blade" would you have waited a year to complain about it? I'll bet dollars to donuts that Sal would replace a new, current production knife with considerable vertical play in a heartbeat, and probably apologize for the inconvenience.

 

[kuribo]

I bought an old, used Strider, had an issue with it, sent it in, they fixed it, no questions asked, no charge....

 

[tummler]

You are just PO'd that YOU bought a POS, then were not diligent enough to return said POS to the seller. Instead you wish to blame a company with a stellar reputation, for not being able to fix a discontinued model OR GIVE YOU SOMETHING FREE. I will point out that if you send an original BM Emerson in to BM, you will get THE EXACT SAME RESPONSE FROM THEM, or from Remington Arms about a model 58 shotgun, or from Chevrolet about a '62 Impala,.....get the drift. Caveat Emptor- let the buyer beware. When buying on the secondary market (NOW WRITE THIS DOWN IN MAGIC MARKER ON YOUR HAND)*** ALWAYS INSPECT EVERYTHING YOU BUY AND RETURN IT IF IT DOES NOT MEET YOUR EXPECTATIONS!***

Don't blame others for your mistakes. If you are so petty or OCD that you allow a problem that is not a manufacturing or QC issue color your opinion
of a product then you sir have my pity.

BK6

okay, Dr. Phil, like I said this is the only time I've even WANTED to use a warranty on ANY knife I've ever bought.
screw it, I'm not arguing with all you fanboys... my replys here are done...y'all just wanna drag this out into more than it is...

Mr. Glessner, email me if you think your customer service has improved since I spoke with them (and you) earlier, and if you think anything can be done about this problem.. I'll try not to cuss so much this time... LOL

 

[The Mastiff]

I bought an old, used Strider, had an issue with it, sent it in, they fixed it, no questions asked, no charge....

and what does that have to do with anything in this thread? Joe

 

[Esav Benyamin]

... this is the only POS out of the 45+ spydercos that WERE in my collection... again, I'm not bitching because I got a lemon, I'm bitchin because CS will not do anything about it.

One POS out of 45+ and you got rid of all the good ones ... this is known by the technical expression "cutting off your nose to spite your face".

You also misunderstood the nature of the excellent customer service Spyderco provides routinely. It's not that you didn't get treted well, it's that most others get treated better than well.

Under many circumstances, Spyderco fixes knives that have outlived their service life, but because they can, they rejuvenate them. If they can't, that's mortality for you.

As tomcrx quoted, "If unable to improve the condition of the knife, we will return it to you with the recommendation it be retired from use. All costs associated with shipment of the product(s) are the responsibility of the customer."

When you buy a retail, production item, you buy it with a lifespan. Materials wear out. Warranties replace defects out of the factory. After use, it's on the owner.

By the way, spine-whacking linerlocks is a complicated and controversial procedure. Some say it's even a good idea to gently spine-whack a new linerlock to get it to "set" properly. How hard you hit it also factors in, and that's hard to describe in words.

I do check the fit of a new one by tapping it gently -- if it can't take that, there's a problem. Sometimes a hard opening can counter that, or lubing the tang/lockface junction, to get it to move over enough to keep from slipping off.

 

[Esav Benyamin]

and what does that have to do with anything in this thread? Joe

You'd have to live under a bridge for us billygoats to understand.

 

[redsst]

I, on the other hand, agree with tummler. That is pretty crappie CS. Now, in this particular situation, I believe Spyderco is not responsible because tummler is the second owner. But that's not what they told him. Just that they wouldn't help because it's an old knife. If what tomcrx said about "retiring" a knife is true, then I'm hesitant to ever buy another Spyderco. That is not customer service - not standing behind your products.
Now, I agree with Spyderco's ultimate decision not to help, but only because he is the second owner, not because it's old.

And for those asking what kuribo's comment about the Strider has to do with this, he is just pointing out that Buck's CS is better than Spyderco's. And he appears to be right.

 

[Gerberblades]

I own 1 spyderco, and I have not had any problems yet. It has been a great knife and I would not be hesitant to buy another one. I had one problem with chipping though I was cutting another metal object and it took a pretty big chip out of the blade, about 20 minutes with the edge pro and I was ready to put it back in use.

 

[kuribo]

and what does that have to do with anything in this thread? Joe

Um, let's see....the op is discussing how he bought a used knife ( I bought an old strider), had a problem (I had issues with said used strider) and couldn't get any customer service from Spyderco (strider on the other hand, fixed the issue free of charge, no questions asked). Gee, I don't know, maybe that other knife companies will repair older product bought second hand without any hassle....Other than that, nothing I suppose....