I've told this story before, but it explains why as a small non-knife business I appreciate MAP in some instances and why it ultimately benefits my customers, and of course, my business.
So I'm a pool guy. It's no secret that big box stores have made competing in the chemical market pretty much impossible unless I offer what I hope to be exceptional service and expertise.
To further compound this, hard goods like pumps, filters, parts, etc are all available for sale lower online that I can buy them from distribution. Why do I go through distribution? Well, I dont have 1 million dollars sitting around for purchasing. Distribution are basically banks holding credit for small businesses these days. I call it it the Wimpy (from Popeye) way of product procurement. I'll gladly pay you on Tuesday for a pool pump today...or more likely net 30.
OK so to my point on MAP. The internet is a messy free for all. It just is. It is highly unregulated. There are multiple ways to work around pretty much any standard traditional business practice. When you are just reaping the benefits of price, it's really easy to fly that Free Market flag. When you dont have to worry about overhead, building insurance, building maintenance, fair employee wages, and you dont have the absolutely irritating audacity to want to go home with a small piece of profit for yourself...well then, foam about the mouth about MAP, I guess. Here's how it helps me, help YOU.
So, you can buy a particular pump online, well below what I can purchase it for. Companies use it as a loss leader. The manufacturer likes that they are selling product, sure. However it also devalues the PERCEIVED quality if it keeps getting driven into the dirt. They are expected to be cheap now even if they are more expensive to manufacture. It also alienates the brick and mortar store because they cant compete against a loss leader. It really pisses off distribution who buy the bulk of their product to resell to the brick and mortar. So the low hanging internet fruit isn't that sweet...well except for the end user. Ridiculous pricing for incredible product? Hell yeah! The little guy and the middle man who drive and stabilize the market? Screw those guys. Free market...FREE MARKET!!
Enter MAP. A particular manufacturer offers at least a partial line of their highest quality product with an internet protected MAP. I hypothetically buy something for $220. Amazon/Large Online Retailer probably gets it for, I dunno $195. We both have to ADVERTISE, not sell, it at $325. So I have the potential to make $105 dollars. Big box can make $130. Fair enough for me.
What this does is get people in my store instead of just buying online. I can help educate them on product, explain the warranty to them and why as an authorized dealer i can give them both a parts and labor because of my relationship with distribution, let them know that I have parts available, and offer to file the utility company's paperwork for an energy efficiency rebate.
So because the playing field was at least competitive, I can offer my customer a better product with more fringe services that saves them even more money. But remember, this isn't some handout. I gotta work for their business. I have to know my stuff, answer their questions, offer the above-and-beyond. On top of that, I am totally allowed to sell my MAP product at whatever I choose. Higher, lower, at a loss, whatever. It's just a tool that protects product integrity and, to be a bit hippy dippy, cultivates a relationship between customer and business owner that isn't as common anymore.
MAP isn't this be all boogie man. Like others have said, wages, materials, tariffs, etc. You all pay for those in what you buy. If you dont believe that and tell me you have a business degree I'm going to give you a bit of side eye.
MAP inspired me to try out ZT. If I could buy a ZT online cheaper than at a brick and mortar, I probably would not have bought one. The online price would have been too tempting over the brick and mortar pricing but I dont spend more than $100 on a knife without handling it first. My local hunting shop carries them. I held it, I flipped it, I loved it. $249 there or $249 on Amazon. I got to help out a local business and have been back about 8 times for a ZT since and purchase all my guns/ammo from them.
MAP is a tool. It's not great but it's not evil. For those crying bloody murder, just remember there is someone out there than can do what you do for less. Got a raise this year? Why? You got along fine with what you were making. Might need to do some shopping around to keep the costs down. It's a free market, ya know.