Microtech CS is pretty good

USAFSP

USAFSP

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Jul 2, 2000
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I got an auto Hawk recently in trade and the blade was hitting the inside of the handle near the tip. I called MT, got an RA # and sent her in on Monday with a copy of my Military ID and $10.00 for return postage. I talked to MT today and they got the knife and were fixing it as I was speaking to them. They said they are going to return it fast because I was Military. Pretty cool I think. I will let you know how well they fixed it when it gets back here. :)
 
good to see someone wrote something positive about MT lately....


finally!

:D

well, its about time I should really say!


you sure you called the right number?
 
Oh I don't know Ron, can you really believe what people say about MT customer service? :p (Cuts both ways, don't it? :) )
 
Well I don't know what to tell you guys. I called and talked to them. They were nice to me and very helpful. I sent the knife and then talked to them 3 days later. The lady I talked to said she took the knife to the area where they fix stuff and the tech there started working on it right away. I was assured it would be shipped back immediately. I am calling them tomorrow to make sure it is done. I am sure the fact that it is for military use may have sped up thier priorities a little, but other than that they were good to deal with. I have read about their service in the past, but I just take things at face value. Meaning, how were they to deal with for me. Not someone else. I have only sent two other knives out to be fixed since I started collecting. One was a Spyderco, that was replaced faster than I could spell Spyderco. The other was once again from a custom maker that has been ousted like crazy around here. I sent him my knife, and not only did he fix the issue, he even made more expensive embellishments on the knife for me at no extra cost. So like I said I take things for how I see them to be from personal experience.
 
I called to check on my auto Hawk today, and Donna from MT said she would check for me. I did inquire about wait time and she said normaly they wait for a small batch of knives to fix at one time as they have to stop production to focus on any remedial actions they have to make. One hour later Donna called me, saying my knife was fixed, and she just boxed it back up and sent it out Fed EX already! WOW great service. They got the knife from me last Thursday and I will have it no later than this Thursday. Just in time for my TDY next week. She even ended the call with "god bless and good luck". I am not religous, but it felt nice. I think this may be a point in the right direction for MT CS. Now all they have to do is focus more on QC and stop the problems before they leave the factory :rolleyes: . Either way it is a step in the right direction for them. I will remain a customer for them. :)
 
i think thats great that they gave you special treatment since your in the military...im sending in a UT6 tomarrow, and even though all i need it for is to entertain me, i hope i get half as good treatment. From what ive heard im not too sure....
 
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