Microtech Waranty Service FYI

T

Tony 11

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Hi there
I am new here , and I dont know if I should post this here or other place on this forum . I hope all will understand and not judge to bad. Thank You.
I wanna talk about Microtech Knives warranty service, I had a issue with one of those knives i bought a while ago , and i sent it to Microtech for fixing it , its been already more then six week since they received my knife , I think will be another few weeks at least till i get my knife back ,I hope. Their policy is up to six week for service, obviously is already more than that for me , and i wanna see how long will take lol . I called them and they said their warranty service dept is moved to NC and will take a while till the repairs will pick up and so . I was not happy with this and i am afraid a while will be much more then i believe right now. In the same time i heard and red many bad things about Microtech warranty issues . Anyway i am posting this FYI , I believe Microtech doesnt stand behind their products in a professional manner . I will never buy their products ever. I hope i will get my knife back one day and well fixed . I hope.
i wish good luck to all Microtech owners especially to the OTF or automatic owners. I would advice you guys to get only the flippers or fixed blade and if they come with issues sent it back to the seller and get another one, avoid the warranty service of Microtech .
THANK YOU , THIS WAS FOR ALL MICROTECH LOVERS . I USE TO BE ONE OF THOSE BUT NOT ANYMORE .
 
Meh. To sign up for an account on the forum just to complain about wait time? Ever sent in a pistol? I've had 2 month waits minimum. They will fix it.

Also Tony, this will be moved to feedback, as it is the wrong section. I hope you spend some time reading the stickies, and looking at the various forums.
 
Yo Mama said:
Meh. To sign up for an account on the forum just to complain about wait time? Ever sent in a pistol? I've had 2 month waits minimum. They will fix it.

Also Tony, this will be moved to feedback, as it is the wrong section. I hope you spend some time reading the stickies, and looking at the various forums.
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This!

Also read up on a company before you buy. Microtech knives are probably pretty great, but I don't own any. This is why.
 
Yo Mama said:
Meh. To sign up for an account on the forum just to complain about wait time? Ever sent in a pistol? I've had 2 month waits minimum. They will fix it.

Also Tony, this will be moved to feedback, as it is the wrong section. I hope you spend some time reading the stickies, and looking at the various forums.
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Dear sir , thanks for your guides here.
The MT warranty service policy goes up to six months , they didnt respect that, and they didnt send me a message to warn me about the change or inform me with all their issues , that says a lot about how much they care for their customers .
The knife is not a pistol , and my knife is a regular basic flipper ,( needed a minor replacement , maybe 10 min job or less) we can not compare this two items . Is a $300 knife ( expensive for a basic flipper)and I demand good service and quality from the manufacturer . i think this is not too much to ask for . I had and heard very good things about other companies , but i heard not good things about MT.
PS
Like i said I am new here i will explore here and check better how this site works,
Thank you.
 
Welcome to the site. We have a Feedback forum for these types of threads which is where this one is going. :)
 
So, they're moving their warranty dept to NC and you're mad at them because they're a little busy?
 
The op is also pointing out issues with their warranty .... which might be useful information if you're considering buying an expensive product.

I had an issue with a knife from another company and sent them an email about the problem. Not only did they fix the problem quickly, but they were anxious to get the knife back so they could see how it slipped through QC. They never made me feel as if they were doing me a favor.
 
I was going to send an ultratech for warranty but it would have had to go through a the dealer it came from or a cop/emt that has the credentials that makes it ok to send them autos. I didnt want to mess with it, its almost like you need an ffl dealer to get your auto knife back but I ended up fixing it myself and its working for now. I cant blame microtech for that since they dont really make those rules, but it was more trouble than I wanted. If you get a microtech without any problems they are really nice knives but you never know what could go wrong either.
 
TheChunk91 said:
I was going to send an ultratech for warranty but it would have had to go through a the dealer it came from or a cop/emt that has the credentials that makes it ok to send them autos.
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This isn't exactly correct.

Anyone can directly send back an Automatic to MT for warranty work after getting a RA number from them.

But after it's repaired, the Owner must be in an Auto friendly/legal state, or be active Military, LEO, EMS, etc, to get the knife sent directly back to them.

If the latter isn't confirmed, the knife must be sent back to a willing Dealer who will then ship it back to the Owner.

This is pretty much the norm for all Automatic knives, from most any makers in the US. Blame the Feds, not the maker...
 
Unfortunately, you are not alone and this has been an issue for over a decade. MT is capable of absolutely incredible designs, but their CS has never been on the same level with their actual designs :(

While the individual turnaround time for repairs and general customer service varies, the general trend is that the experience (and outcome) is generally not nearly as good as most other brands, and sometimes on a level that is unacceptable for a luxury good. Some people on knife forums do no want to associate with MT because of the conduct of those associated with the company, which could best be described as, "much less professional than most other makers".

But the reality is that when one buys from a company, they are taking a gamble on how much (if any) support down the road they will receive (and the company's future), and IMO customer service/support quality is important to consider at the initial purchase. Many owners advise having ADs handle the warranty for MT rather than doing it yourself (even though you legally can provided you can legally buy and possess the knife).
 
I have dealt with their CS one time.
I sent a knife in that had an off centered blade, rubbing all up and down the liners. So I filled out the online form and emailed Laurel. She sent me an RMA #, and I proceeded to ship the knife as they requested. They told me it would be approximately 4-6 weeks. I got the knife back and it was about 6 weeks, and the issue was resolved. I did not panic or get upset at the wait time, because it is what it is. No point in tripping put over what one cannot control right?

It is difficult to compare one company's warranty and repair department to another without knowing details. How many employees, how busy are they at this moment, how are they staffed, are they working on any special projects, is Blade or SHOT show or some other show around the corner, etc.
 
I think there needs to be a 'pattern' of issues with CS or warranty for it to be an 'issue'....
4-6 weeks can become 8, and I don't think that is any reason for anyone to go 'crazy'....
 
Thank you to all of you guys
I am mad cause I did get only " I don't know answers " from them . They don't have a system to see what RA numbers are in work right now . All they said is " don't know "
This is not professional . But anyway I will wait and see how long will take
Thank you all
 
That's nothing...I sent 3 knives to CRK spa...they told me two weeks to me and my friend. It has been 10 weeks and still waiting. For 6 weeks we got "we will call you when it is done" and then we got a bit more assertive and now they are giving us more info. A machine broke down or something.
 
Pellel2 said:
That's nothing...I sent 3 knives to CRK spa...they told me two weeks to me and my friend. It has been 10 weeks and still waiting. For 6 weeks we got "we will call you when it is done" and then we got a bit more assertive and now they are giving us more info. A machine broke down or something.
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I've sent in a few, they usually get back to me 2 weeks later including transit time from them. These were spa/refinishing.
CRK has some of the best CS in the business. If they tell you 2 weeks and it's 6 weeks later, trust that it was NOT something they could have predicted or was in their control.
My experience has been very positive w/ CRK.
 
Sorry to hear about your experience here. I just sent one of my custom Socom Delta knives in for warranty. Hope it goes smoothly
 
Luis G. said:
I've sent in a few, they usually get back to me 2 weeks later including transit time from them. These were spa/refinishing.
CRK has some of the best CS in the business. If they tell you 2 weeks and it's 6 weeks later, trust that it was NOT something they could have predicted or was in their control.
My experience has been very positive w/ CRK.
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Sorry I should have repharashed, my experience with CRK has been great as well just this time has been outside of the norm and it affected a lot of people. I have to agree with you CRK CS is impeccable and CRK will not send any knives back unless they are perfect!

I have heard many bad stories about MT but it has been more regards to inconsistencies in their CS. Sometimes they are quick and efficient and some other times they are not.
 
A little update to my earlier post:

I received my custom Whaleshark back on 5/16, perfectly fixed.
Their quoted turnaround was 3-6 weeks but it took closer to 9 weeks.

Don't give up yet!
 
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