I've been using and collecting knives for 50 years. In that time I've learned that warranty service is a crap shoot. Always insure your return and keep records for proof of delivery. Just be patient and I'll bet it all works out fine at least I hope so:thumbup:
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Microtech Waranty Service FYI
- Thread starter Tony 11
- Start date
These sort of problems always struck me as odd. If you know your CS takes about X weeks, surely you then design your warranty so that you as a company have X+y weeks?
If MT need 6, 8, 10 or 12 weeks to fix a blade why not just say this in the warranty (with a little wiggle room) in order to stay safe? I find it very, very strange as it is not so much the time period itself but rather the "broken promise of Z weeks" that seems to irk people.
If MT need 6, 8, 10 or 12 weeks to fix a blade why not just say this in the warranty (with a little wiggle room) in order to stay safe? I find it very, very strange as it is not so much the time period itself but rather the "broken promise of Z weeks" that seems to irk people.
I know, I know. It's just...surprising, that's all. In my spare time I run a small business. Nothing fancy or even close to the scale of even the smallest production knife maker, but I do ok. When customers order for me, I always make sure I have at least 25% more time than I should require for the task at hand. And this is me with just myself to mess it up! So far I have never missed a deadline and my customers are very happy. Under-promise and over-deliver, it's what my grandfather (who ran a small repair shop in the outback) always told me. I'm just confused as to why good companies like MT don't do the same.
Tony11,
I think you are a victim of bad timing. I called MT two days ago (not related to warranty work) and the person mentioned that they were very busy preparing for Blade Show, to the extent that they were not even accepting returns until the end of June. They even posted a notice on their website saying the same thing.
While it is frustrating to wait, they are not nearly as large as some other popular manufacturers. So when the Super Bowl of the knife industry occurs, it's not surprising that they would allocate a large amount of resources to that event. Good luck with your repair.
I second GZB's sentiment: "Patience, Grasshopper".
I think you are a victim of bad timing. I called MT two days ago (not related to warranty work) and the person mentioned that they were very busy preparing for Blade Show, to the extent that they were not even accepting returns until the end of June. They even posted a notice on their website saying the same thing.
While it is frustrating to wait, they are not nearly as large as some other popular manufacturers. So when the Super Bowl of the knife industry occurs, it's not surprising that they would allocate a large amount of resources to that event. Good luck with your repair.
I second GZB's sentiment: "Patience, Grasshopper".
That's good info.
I had done the form a 3-4 days ago and hadn't heard anything. Was getting frustrated. My Socom just got back from one repair and then something else went wrong. Frustrating when you have a $300 plus knife that you can't carry and can't sell either.
Thank you ,, i wount bother them, i did call there twice , first time after almost 6 weeks , and they said to call back in 2 weeks after, i did so , same answer " dont know"...i wount call them anymore , i wanna see how long will take , I will post it here as update. Thank you for your support.
- Joined
- Mar 15, 2010
- Messages
- 4
I sent my SOCOM DELTA to them on April 29th. They told me 3-6 weeks. After 10 weeks I never heard anything and called/e-mailed all week. No response. I finally got ahold of a lady in Customer service. She apoligized and said that they shut down for 6 weeks to move the service dept. to North Carolina. She could not give me ANY time frame as to when service was to be completed.
Just a side note, all I needed repaired was a bent pocket clip! Thats All! It would probable take about 5 minutes of their time.
I asked for her supervisors information and fired off an e-mail (diplomatic), complaining about their CRAPPY customer service. I have sent several Benchmades back over the years and have gotten them back in about 12 working days. With Microtech this is not the case.
I will NEVER AGAIN purchase anything Microtech, and will NEVER send anything back to the company.
Just a warning, their customer service SUCKS!
Just a side note, all I needed repaired was a bent pocket clip! Thats All! It would probable take about 5 minutes of their time.
I asked for her supervisors information and fired off an e-mail (diplomatic), complaining about their CRAPPY customer service. I have sent several Benchmades back over the years and have gotten them back in about 12 working days. With Microtech this is not the case.
I will NEVER AGAIN purchase anything Microtech, and will NEVER send anything back to the company.
Just a warning, their customer service SUCKS!
Funny you say that. My wife attended blade with me, and she was unfamiliar with microtech. She came back over to me from the concession booth, turned and pointed at him and asked, "who is that loud drunk guy yelling at those people over there?" After I told her she replied with " I am pretty sure he is the worst person in this room. He should find a new hobby." My drink almost came out my nose I laughed so hard. Hard for anyone to like a person who looks down their nose at everyone.Knock on the door and say, "hi, I just wanted to look around." Walk in and say, "Cool what does this do?!?!" And so on.
What is funny, I don't think I have ever heard or read anyone say anything nice about the owners son. Ever.
Probably would only need two pliers for the clip once you removed it from the knife. The hard part is the screws on some of the knives require special bits. I think the socom delta clip has special microtech screws right?
I like microtech products. In my opinion they make the top production otf's (Scarabs are awesome!
) on the market and their side openers are sweet as well. That said, I don't think discounting the guys opinion and experience changes the fact that microtech has some issues and room for improvement. I sent a knife for warranty work about 1.5 year ago. My experience was satisfactory but definitely not as good as other companies I've dealt with for warranty work. It appears today that they have customer service, image and warranty work issues and I'm glad that members, new or not, are willing to share their experiences. Maybe it will provide some motivation for the owners and managers to make changes. There is history of microtech having these same problems over an extended period of time.
I know you are a big microtech collector gzb. I appreciate the knowledge and experience you share here and other forums. I'm making the following comment sincerely and respectfully as I believe you are probably a known collector to the top guys at microtech. Maybe instead of chasing a collector away from microtech you could point someone from the company here to let us know what's going on or at least take a look at the comments and opinions being expressed.