More Bladeshop Business...

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PlayWithKnives

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Joined
Jul 15, 2007
Messages
131
im sure you've heard my story before.

i was just desperate to buy a griptilian and i chose Thebladeshop on a whim. i dont have much experience buying things online anyway.

i have been unable to track my order and when i finally looked here i was horrified to see their rep.
the last few posts about it seemed to show improvement, but they were from about 8 months ago...

has anyone done any recent business with them?
should i cancel?
thanks.

EDIT: No email or telepone response as of yet either.
 
Doesn't appear that TheBladeShop has changed the way they do business. Sorry to see that you have had problems with this company. One thing is for sure, I bet you check this forum in the future before you make a purchase.
 
PlayWithKnives said:
I'm sure you've heard my story before.

i was just desperate to buy a griptilian and i chose Thebladeshop on a whim. i dont have much experience buying things online anyway.

i have been unable to track my order and when i finally looked here i was horrified to see their rep.
the last few posts about it seemed to show improvement, but they were from about 8 months ago...

has anyone done any recent business with them?
should i cancel?
thanks.

EDIT: No email or telepone response as of yet either.
Click to expand...

welcome to the fourms...I wish it was under better circumstances. Now that your here use the search feature to find out which online dealers the members here recommend. NewGraham.com 1sks.com among others...

I would cancel with your credit card and order from someone more reliable..

Ren
 
Personally, i have not had any problems with them even after making TWO purchases from them. The person i emailed was very prompt in answering all of my questions. Try PMing or emailing thebladeshop (this is the actual username on bladeforums.com) and try to resolve your problem with him.
 
it appears that i have 2 accounts with the same name...
strange...

but anyway thanks for the PM tip, great idea. ill do that.
 
Are you accessing your account info and finding that the status of your order is listed as "New order"? Thats probably because your knife is not in stock.

As someone said in an earlier thread, the knife you ordered is in stock somewhere in the world, but not at the Bladeshop.

Good Luck.

GB
 
Wow, Let me start by stating how much having to answer this irritates me. This customer placed an order on 9/1, SATURDAY at 8:16pm. The order was processed today and shipped out, THE FIRST BUSINESS DAY SINCE THE HOLIDAY WEEKEND. He just now, at 6 or 7 pm emailed and the reason we are not answering the phones is because WE ARE CLOSED!!!
This is rediculous. People need to learn patience. He could not have waiting until tomorrow to contact us, or wait for a response to his email??
The order is not on backorder, there are NO PROBLEMS WITH IT. As usual Keith will chime in instantly on an order HE KNOWS NOTHING ABOUT because he is mad at us for something that happened over 6 months ago.

SO PLEASE, EVERYONE, BEFORE YOU STATE WE ARE HAVING TROUBLE GET YOUR INFO STRAIGHT!
 
PS PLAYWITH KNIVES, how do you expect to track an order that just shipped today?

Also, the reason you can not track your order online is because you placed the order as a guest and then came back later and created an account. If you do not create an account at the time you place an order you wont be able to track it online. (this is clearly explained at the time of checkout.)
 
TheBladeShop said:
As usual Keith will chime in instantly on an order HE KNOWS NOTHING ABOUT because he is mad at us for something that happened over 6 months ago.

SO PLEASE, EVERYONE, BEFORE YOU STATE WE ARE HAVING TROUBLE GET YOUR INFO STRAIGHT!
Click to expand...


Yes I will, since your reputation is very spotty and has been so for as long as people have been posting about you. your communication is amongst the worst of any company that has been posted about on this forum. Why should anyone bother with a company like yours when there are so many others that are head and shoulders better than you at getting orders out in a resonable period and that actually take the time to return phone calls and/or emails?

I can tell you one thing, I sure wouldn't waste my time ordering anything from your company.
 
Obviously Keith,
thats my point. You have not had any communication with us, ordered from us or anything else, so how can you personally speak as to our strengths or weaknesses. Everything you spit out is based on what other people have already said, yet you always give the advice as if it were your own experience.

All I am aksing is if you havent had a bad experience with, please dont put is down as if you know.
I also have a question for you Keith, If we are so bad, why are we still in business? Why does my business continue to grow?
Ill tell you why, because we offer a great selection of stuff at very good prices, and even though we have a rough spot LAST CHRISTMAS as I have spoken about before, doesnt mean we are horrible to deal with. We are not scammers, or crooks, if we were, we would be out of business.

I understand that you and everyone on the forum are trying to protech each other from bad sellers, and I know that we qualified as that last Christmas. But as I have said many times before we have fixed those problems and we have MANY happy customers. Like I said before the people who have posted on here are less than .0085% of my customers. Seriously, I did the math. So dont think for a second that we are as bad as the forum would have people believe. This is a small group of people, most of which let others on the forums form their opinions(as with all forums), that make the "problems" we have seem as if it were on a majority of orders, not .0085%.

As for me an you Keith I would just appreciate it if you would give us a fair shake, I have said in the past we made mistakes and have fixed them, what does it take to show that on this forum?

PS: I would like to apologize Keith for jumping you like that, I know you are trying to protech people on the forums, I was speaking in frustration.
 
I would also like to post on here that playswithknives and I had a miscommunication that was my fault and for the tone on here and in the email I sent him, I apologize. He seems to be a very reasonable and understanding person.

So thanks agiain,
 
TheBladeShop said:
......
This is a small group of people.......
Click to expand...

I would hardly call 95,252 members here a 'small group'.

Keep something in mind. If your customers have a good experience, then they will tell someone. If they have a bad experience, then they'll tell 10 people.

There are many more people who frequent there than are registered, so your audience here could be well over 100,000.
 
I love it when people say that since I have never ordered from them, or communicated with them, how can I know anything about those things. I know from reading the many threads and posts from people that have ordered and tried to communicate with TheBladeShop, that's how. After reading what many of those people have gone through, you are darn right that I have never ordered from TheBladeShop. What would be the point when the companies I deal with return my emails or phone calls within 24 hours every time, and have my orders to me within 10 days even though I live in a different country?

To those that have good experiences with TheBladeShop, I'm happy for you, and glad that things have worked out, but life is to short for me to want to take a chance that I would be one of those that doesn't get my knife for a month, and gets no answers to my emails or phone calls.
 
Bladeshop- I agree that this is not the preferred venue to discuss these issues but you have stated your case here and I will respond accordingly.

Managing my Family's business for several years gave me great insight into customer service and I think I can empathize with your situation. It is tough to make everyone happy and there are people out there that you cannot ever satisfy.

That said, I dealt with your company and I was not pleased. It was not even close in proximity to Christmas.

E-commerce has created a business atmosphere that is not only incredibly competitive but often extremely efficient. Examples I have used are L.L. Bean, Amazon and Cabela's to mention a few. This has resulted in a consumer with high expectations of superior service and that includes rapid communication and prompt delivery. There is great follow through and "over promising" and "under servicing" is seldom an issue.

When you place an order with these companies: 1. Your order is immediately confirmed. 2. You are advised if the item is back ordered if out of stock and given options such as substitution or cancellation. Or if the item is sent: 3. A tracking document is immediately forwarded by e-mail.

Unfortunately, in my case, your company stopped after step 1. There was no communication for about 6 weeks.

Many companies have web sites that track stocked items and will not accept orders for items not in stock. I buy knives from one like that now. This saves the customer the time and effort of placing an order only to find out the item is not in stock and their credit card has been charged in full.

Regardless of your competitive pricing, if you make it too difficult and too uncertain for your customers, they will naturally go elsewhere like I have.

GB
 
this really got out of hand.
i want to make it clear that i didnt want this to become a Bladeshop-bashing thread.

Since my first post i have cleared up any problems i had with the The Bladeshop.
i was given a date to expect my knife, and as of now i have no quarrel with the company.

in reality it only took about 24 hours to get a response, and aside from a miscommunication the service has been prompt.
the complaints i heard about the website seem to have been adressed, and i can easily respect an establishment that reacts to the voice of its potential customers.

now i just need to pass the time...
 
I appreciate your responses.

Gerberblades, I agree with everything you said. The problem we have experienced is that people expect us(small knife dealers) to be on par with LL Bean, Amazon and the like, which will never happen because the knife industry is tiny compared to what amazon sells. That said, I have listened to my customers and I just got done hiring a programmer to help us with these issues.

Now when a customer places an order they will get an email confirmation, then a tracking number once it ships because we switched over to UPS becasue it was what customers wanted. Also, if there is a backorder, at the time the order can not be processed(within 24 business hours of order placing) our system will now make a list of these backorders and I have a dedicated employee to notify customers either via email or phone of the backorder situation.

Like I said, I totally agree with everything you said, and just wanted to take a second to let everyone know that we are still improving and making the overall experience better and more inline with customer expectations. Also, I am working on getting 24 hour order line phone coverage.

Also, to respond to Mike G, there are hardly 94000 ACTIVE users, but that said, I wasnt referring to the total registered users on the forum, but more to the number i have seen actively in the good bad and ugly forum.

Plus, 94000 out of 300,000,000 Americans is a relativly small group. But I do agree about the happy customer versus dissatisfied customer.

Once again, I appreciate everyone taking the time to respond here all of the info is useful and helps me improve my customer's experience.

Thanks all,
Eddie
 
Eddie, here's another piece of advice, take it or leave it as you wish.

My expectation of a company when confronted with a thread such as this one say something like: "I'm sorry we did not get back to you sooner, we were out this holiday weekend. There are no order problems and will be shipping your order soon."

When you attack the person back and go on and on about it leaves me with an unprofessional impression about you.
 
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