More Issues with Web Special Knives

[2manyknives]

I haven't bought that many Bucks over the past year following a negative experience with the Custom Shop some time back. I was pretty well over that and was drawn to some of the web specials on offer at the moment.

I received 2 knives this afternoon that I ordered from the web specials section on the Buck website.

The first was a 112 with Elk scales - the scales are fine and workmanship generally ok except that the knife has significant vertical bladeplay. It moves a lot when you put downward pressure on the blade - I own about a dozen or so 112s and this is far worse than I have experienced before.

If that was the end of it I would not have resorted to a negative post.

The second knife was the 118 in D2 - a great combination from my point of view.

The first thing I noticed after taking it out of the box was that it came with a 105 sheath. The angle is all wrong and the knife sits poorly in the sheath.

Not the end of the world but not that good. It gets worse.

The blade was very poorly polished and finished. The spine of the blade was unbelievably bad - you could probably use it as a file.

It gets worse

The grip did not fit tight against the guard and moved around significantly. Imagine a fixed blade with lots of blade play - that's what it feels like. The pic below is not that good but I think it shows the gap.

The knife is a sub standard piece of junk and should not have been sold without a clear warning.

Not good enough.

 

[ohen cepel]

I agree, they should have been more clear if they have that many issues and labeled them as blems or 2nd's.

 

[imafritz]

Yeah,

That's very suprising to me that they would send out that either by accident or without disclaimer. Send it back-betcha they make it up in spades.(I hope)

 

[Plumberdv]

Yeah,

That's very suprising to me that they would send out that either by accident or without disclaimer. Send it back-betcha they make it up in spades.(I hope)

I can tell you from personal experience that they will take excellent care of you if you make them aware of the problem. If you'd like, PM me for details. All I can say is that Buck has more than made it up to me when I've had a problem with any knife or any order.

I've been lucky I suppose in that I've ordered and received at least 12 knives from the web specials and close out lists. The only issue with any of them is the mis-matched sheath that the OP refered to and I hadn't even noticed that until it was brought up.

I wonder if the five pound boxes of See's candy that I sent to Liz and Jeanine had anything to do with that?

 

[Tin Sue]

Dang, 2manyknives, that sucks big time.! But it brings up another question, and I'll bet that will generate some discussion here, and that is why whenever one of these posts occurs pointing out a problem with a Buck product, do most fof us here jump in stating that Buck will make it right. I am as big of Buck fan as the come, but I have to admit that there have been a number of significant problems with their knives lately where they should not have left the factory and this is yet another example. I too have had a number of issues where I have had to return knives, but I have addressed those issues quietly. True enough, Buck has, and probably always will, make it right, but what in the world is going on with their quality control, or lack thereof these days, that they need to make it right. There will always be a few that slip through the cracks, but we seem to be seeing more and more of those lately. So, as things exist, are we presently cheerleading the company or the product? We are a very small percentage of the customer base, and if we are dissatisfied, just imagine what the rest of that base must think. IMHO, Buck has built its reputation on two things: product and service. And at least one of those does not appear to be as good as it has in the past.

As Trax says in another thread/post: "Quality control (or lack thereof) is still a big problem at Buck; despite assurances from our friends in Upper Management that it is being addressed...Despite 334dave's cheerleading, it's better to do it right the first time, than have to send it back to be redone..."

And as Goose further states in that same thread: "I don't know why you guys pull punches with Buck when something sucks. Sometimes you have to tell The Emperor he has no clothes or he may catch pneumonia and die"

I can't say it much better than either of the above has, so I'll now sit back and let the carnage begin.

 

[Plumberdv]

I wasn't making excuses for the poor quality, the ones with issues should never have been sent out. I am only "cheerleading" for the folks that I've dealt with when I have had an issue.

 

[wingslevel]

Had the same experience with my orders. My 118D2 blade was finished nice enough for me but handle and guard seemed to move around some as well making a tick sound if pressure applied. Was annoying about the 105 sheath but being new didn't even know if a 118 sheath existed.

My sirus also had some paint chipped off the screws and burs sticking beyone the handle width.

Was sending in my 2 110s, a 184 and 450 for sharpening/service so just added those to the package for them to fix/repair/replace. Service I recieved was absolutely great thus far and am looking forward to the return of them.

Just recieved my Paua Shell Rush and its a beautiful knife. Had a small blem where the black was worn but am actually intending on carrying it on special occassions so not too worried. Now it is VERY difficult to open, can't with the thumb studs or just pulling the blade by hand. The flicker is difficult but seems to be smoothing up. Will do the hot water rinse I've read on here to see if that improves.

Have the Elk 112 and Water Buffalo 500 arriving next week so hoping those fall in the nice category rather then the "oh!?!" side.

 

[johnwaynesandw]

I myself do not know what in the world in going on at Buck.

I sent in a new 501 that has some issues. I contacted Buck as my knife had been there for over 3 weeks. All I needed was a replacement, but the lady I spoke with said it would not even be put in the computer at this time (monday 6-8-09). She said the turn around time is 6-8 weeks .

I hope they can get back on track, as they are one of the three knife companies I like and buy knives from.

It seems that one of my other fav knife companies are also making changes with their dealers and they are always out of stock (I bet most of you can guess what company that is).

Tin Sue, you are correct. There seems to be a lack of QC at Buck at this time. I have had more knives with issues in the last few months than I have ever had in the whole time I have been buying knives.

 

[110 Dave]

Despite 334dave's cheerleading, it's better to do it right the first time, than have to send it back to be redone..."

to be nice, yes on standard orders and Full price custom shop orders yes it is better to
do it right the first time..

"I don't know why you guys pull punches with Buck when something sucks.
Sometimes you have to tell The Emperor he has no clothes or he may catch pneumonia and die"

you ask any one that works for buck that I talk to and they will tell you I don’t pull much in person either
(but do use words I can in church also..mostly that is )

 

[110 Dave]

....
The knife is a sub standard piece of junk and should not have been sold without a clear warning.
Not good enough.

i wont get in to the web special issue here ...starting a thread on that,,
as to junk defined ... to each his own..
as to unsportman like comments to call some one names in their own yard?

is like me calling you an aXXXXXCXXXXX
some thing when i dont know you well and
i think you dont stand measurably up to my standards ..
but i will be nice ..
dont buy any more..
go the other brand forums and call them junk see were it gets you...
there you will likely find some one that agrees with you as to
what junk is..
not here and not me,,,

by the way i seen the last 4 D2's sold in atlanta
my brothers bought them
i seen nothing wrong with any of them!
wow may could be you got the only FB's they had..and they forgot to mark them?
as to sheath's
i think it was use what was there so that one was with it ...
dont like it ....toss it

 

[338375]

I wonder how many customers and future customers Buck has lost do to the quality issues. Imagine the person that doesn't spend time here,orders online and gets a crappy product. First impressions are everything.
Those of us on here have an "in" if you will for getting results. The poor guy that gets a lemon and sends it in for service only to have his knife disappear for 6-8 weeks is probably not going to be happy.

I think Buck needs to have a big meeting and start kickin some major butt.
With all the technology available in machining, there is no excuse for bad workmanship. Garbage in, garbage out...

I know not all the products are having problems, but there sure seems to be a fair amount just here on BF's

As far as the op's statement about his 118 being sub standard junk, by looking at the pic of the spine on his, I would probably have had the same thought if I would have received it. I don't think he was attacking the people personally jmho

 

[wingslevel]

I'm very new to the whole knife scene beyond just grabbing something to use rather then finding something I want. And I've had a couple hurdles along the way with things having some minor issues while the majority have exceeded my expectations. Granted my expectations as a newbie are probably much less then all of you with the knowledge and collections I can't even imagine; however for the prices I've paid even with the minor issues they seem better then what I would have found for a similar price elsewhere.

The level of service has been great thus far. It has seemed they take my concerns/wants serious and are trying to make it right. Don't have any previous experience with Buck to contrast the current QC with but am satisfied with the service. However I do understand folks saying shouldn't need the service to begin with as they should be right before they leave the factory. Will need to get some more to increase my sample size before making any judgements (now thats a good excuse to buy!).

 

[338375]

Wings, definetely don't let the recent negatives stop you from buying any more Bucks... I know they don't all have issues.
I've only had a couple minor issues, but I will still continue to buy them. Unless it gets to the point where all the products have issues, but I don't think we have to worry about it becoming that bad though....

 

[peter78]

by the way i seen the last 4 D2's sold in atlanta
my brothers bought them
i seen nothing wrong with any of them

If your talking about the annual membership meeting. I was there when one person spoke up and said there are only a few 118's left. I thought what the heck, I should get one. So I probably got the 5th to the last. My 118 seems fine, but I will check it tonight. I did notice the 105 sheath and I didn't really give that much thought, thinking the 118 is really not made any more, they are just using another sheath.

I would say the 5 knives I bought at the meeting and the 4 specials off the web were top notch. I didn't notice any flaws and some were simply beautiful. The 500 Buffalo to me is a work of art. Of course I always liked 500's. The 112 Elk is another beauty.

I have seen some of the pictures posted of some of the knives and I would of said "Oh" too.

I think it should be OK to post your opinions on this forum (both good and bad). I also think it is OK to return something if your dissapointed. I think Buck strives to make things right, IMHO.

 

[AF]

I got an elk 112 with beautiful scales but a little vertical blade play.
I got a ram 112 with nice scales and perfect lockup.
I gave away the elk and kept the ram.

 

[110 Dave]

I think it should be OK to post your opinions on this forum
(both good and bad). I also think it is OK to return something if your dissapointed. I think Buck strives to make things right, IMHO.

{{so do i }}

"The knife is a sub standard piece of junk"
had he simply said he felt it was not worth keeping and is sending it back would not have elicited my time or effort to reply ..
like as not the knife should have been marked FB and yard sale ed off
and i say that based on the back of the blade
that it is loose in the handle is a safety issue and should be sent back,,
he has been told ..
yes it should not have been sold at premium price
(oh that is right it was not sold at custom shop price)
to post the picts in glooris max exposure as he did and say it was junk is bashing .. at least to me.
.could be he does not put the social value on that word as i do..

to have posted the picts as he did is his effort to justify, to any that care,
that he is right in his mind that it is junk..
got an ax to grind it smells like to me

with out giving buck a chance to make it right and saying as he did is
bashing to me.. esp when he puts a pict in a effort to make his statement
fact..
junk is an opinion word and opions are like rectums
every body had one and most dont smell good to others..

 

[110 Dave]

I got an elk 112 with beautiful scales but a little vertical blade play.
I got a ram 112 with nice scales and perfect lockup.
I gave away the elk and kept the ram.

AF
i run a home for orphan buck knives were they
receive love, attention and medical care and
may be sent on to homes that will love them as they are,,
you or any one can send any unwanted bucks to me!
kidding aside any play should be sent back
nothing is always per-fict..
it is making it right that is commendable..

 

[THE_LONGBOW]

Irrelevant

 

[wingslevel]

man thats the truth on making it right being commendable...rare to find that today.

had contacted the person that gave me more info on the rush paua shell I ordered saying I agree on how great it looks and am looking forward to working with it to smooth the action (guess no dryfiring a knife as a cheap action job!) up as it had hangup every now and then and was told, shouldn't happen let us look at it. And I wasn't even complaining and got that offer of help.

So far I am viewing Buck the way I do S&W, the initial quality may or may not be better then the competition but when something isn't "right" it's made right.

 

[CJ Buck]

well gents...disappointing thread and will be forwarding this internally for review...as always thanks for the comments.