Hey folks. I just wanted to start a thread about my recent experiences with Benchmade. I'm a little aggravated about the situation, so if it seems to bleed through my written words I apologize.
First and foremost, my first experience with Benchmade knives was in the Marine Corps. A lot of guys bought them and put them through a lot of abuse. The knives never failed, so I was impressed. Fast forward to 2011. I was at the end of my active service time in need of an EDC blade. I bought my first Benchmade. It was just a mini-grip, but I was impressed with the steel and performance. Long story short, about a year and a half later I lost the blade and was seeking to replace it. I ended up deciding on a Benchmade 585 (mini barrage). I have been carrying this knife ever since. While the knife has performed well, I decided that I wanted something thinner in the pocket and a longer blade.
On New Years day I stopped in a shop and walked out with a Benchmade 940. I was in a bit of a hurry, so I neglected to inspect the knife well. This was my first mistake. When I got home I noticed that the blade centering was terribly off. It was so bad that it was actually rubbing the liner. So, I called the shop and asked them about it. They told me to return it for a refund or replacement, and that would have been fine if the shop wasn't an hour and half away. So, I told them I would just send it in to Benchmade and have them fix their problem.
I promptly packaged it up and sent it off. It arrived at Benchmade, was processed in a day, and was sent back to me. After a 2 week period I had my knife back. However, when I opened up the box I found that there was NO difference in blade centering. It was still rubbing the liner. So, I called Benchmade and explained the entire situation politely informing them that I was irritated with the whole situation. I asked the rep if there were any notes in the system explaining what was done to correct the problem, and she said that the tech annotated it was "adjusted." The rep was very kind and understanding and gave me the same old thing explaining that she was sorry for the experience. She told me to mail it in addressed specifically to her and it WILL be taken care of.
Well, that's what I was told the first time. Before I sent it off, for the second time, I checked for any minor things that could be considered "wrong" with the knife and annotated them on the Warranty Service Form. I'm waiting now for the knife to arrive at Benchmade. The tracking says it should arrive tomorrow.
Anyway, I just think it's ridiculous that I have had to mail in the knife TWICE for warranty work before I've even been able to carry it at all (Especially at the price point). I know I should have taken my time when buying, but it was the last one they had on the shelf. I like to give local shops my money rather than order online. I can understand that sometimes you just get a bad duck, but for me to receive it back in the SAME condition is completely unacceptable.
Sorry for the rant. I'm done. I neglected to take pictures, too. Sorry.
First and foremost, my first experience with Benchmade knives was in the Marine Corps. A lot of guys bought them and put them through a lot of abuse. The knives never failed, so I was impressed. Fast forward to 2011. I was at the end of my active service time in need of an EDC blade. I bought my first Benchmade. It was just a mini-grip, but I was impressed with the steel and performance. Long story short, about a year and a half later I lost the blade and was seeking to replace it. I ended up deciding on a Benchmade 585 (mini barrage). I have been carrying this knife ever since. While the knife has performed well, I decided that I wanted something thinner in the pocket and a longer blade.
On New Years day I stopped in a shop and walked out with a Benchmade 940. I was in a bit of a hurry, so I neglected to inspect the knife well. This was my first mistake. When I got home I noticed that the blade centering was terribly off. It was so bad that it was actually rubbing the liner. So, I called the shop and asked them about it. They told me to return it for a refund or replacement, and that would have been fine if the shop wasn't an hour and half away. So, I told them I would just send it in to Benchmade and have them fix their problem.
I promptly packaged it up and sent it off. It arrived at Benchmade, was processed in a day, and was sent back to me. After a 2 week period I had my knife back. However, when I opened up the box I found that there was NO difference in blade centering. It was still rubbing the liner. So, I called Benchmade and explained the entire situation politely informing them that I was irritated with the whole situation. I asked the rep if there were any notes in the system explaining what was done to correct the problem, and she said that the tech annotated it was "adjusted." The rep was very kind and understanding and gave me the same old thing explaining that she was sorry for the experience. She told me to mail it in addressed specifically to her and it WILL be taken care of.
Well, that's what I was told the first time. Before I sent it off, for the second time, I checked for any minor things that could be considered "wrong" with the knife and annotated them on the Warranty Service Form. I'm waiting now for the knife to arrive at Benchmade. The tracking says it should arrive tomorrow.
Anyway, I just think it's ridiculous that I have had to mail in the knife TWICE for warranty work before I've even been able to carry it at all (Especially at the price point). I know I should have taken my time when buying, but it was the last one they had on the shelf. I like to give local shops my money rather than order online. I can understand that sometimes you just get a bad duck, but for me to receive it back in the SAME condition is completely unacceptable.
Sorry for the rant. I'm done. I neglected to take pictures, too. Sorry.
Last edited:
