My Deal With heekma- Cool Knife, Poor Communication and Very Stressful

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This is why i push paypal.

Unless you are buying an eBay auction, paypal could care less about your claim, and even eBay auctions through PayPal can leave you high and dry with no recourse when things go wrong. Only way I use paypal is by paying with my AmEx, because I know I won't be responsible for the payment if the seller falls through.
 
All I deal with are USPS money orders. I sent one for payment once and didn't receive what I paid for. Contracted the Postal Inspector. It took about a month but I got my money back.
 
Unless you are buying an eBay auction, paypal could care less about your claim, and even eBay auctions through PayPal can leave you high and dry with no recourse when things go wrong. Only way I use paypal is by paying with my AmEx, because I know I won't be responsible for the payment if the seller falls through.

That statement could be more wrong, but not by much.

Even though eBay owns PayPal, the seller/buyer protections they offer have absolutely nothing to do with eBay. In fact if you pay for something on eBay with PayPal, PayPal will ask you to use the eBay resolution center first before using the PayPal buyer protection.

I can send you an invoice from my PayPal account for a knife I agree to sell you (doesn't matter where or if it was ever listed for sale). If you don't recieve that knife, and I can't prove I shipped to address provided to me by PayPal, PayPal will refund you.
Other types of claims are not so cut and dry, but if the buyer tells PayPal they are returning the item they received PayPal will almost always force the seller to refund the buyer.

As for an eBay auction leaving the buyer "high and dry", that is just not the case. As a buyer on eBay, all you have to do is claim the item is not as described, and you want to return it for a refund. The seller will have to refund the purchase and the shipping.
eBay has morphed from an online yard sale, to a one way street catering to the buyers.
It is definitely "riskier" to sell on eBay than to buy.

I agree that when buying from someone who accepts PayPal you get an added layer of protection by using your credit card and not a bank transfer (eCheck) or your PayPal balance. But I will also add that taking PayPal instead of credit cards through a traditional processor protects me from frivolous charge-backs from cardholders, ESPECIALLY Amex cardholders.
Amex will almost always, and irreversibly, side with their cardholders. Even if the buyer is clearly wrong. The beautiful thing is the buyer pays PayPal, and PayPal pays the seller.
I'll try to keep this short, true story, happened last month.
Guy buys from me.
Guy gets exactly what he bought, in perfect condition.
Guy decides he doesn't want what he bought, "I changed my mind", after he gets item.
Guy returns item.
When item is returned I refund purchase, less what I spent to ship (big heavy item, cost about $170 to ship).
Guy does a charge-back through Amex to recover full amount.
I call guy to say, "seriously?".
Guy seriously thinks he did nothing wrong, tells me Amex already made him whole.
Amex didn't pay me, PayPal did. :D
I proved to PayPal that I fulfilled our contract by providing proof of delivery. I don't lose the money.
I don't know or care if PayPal recovered anything from Amex, or if Amex went back on Guy's charge-back.
I am pretty sure PayPal "ate" the loss.
If I didn't insist on PayPal, I'm sure I would have "ate" the loss.

Thank you PayPal.
 
That statement could be more wrong, but not by much.

Even though eBay owns PayPal, the seller/buyer protections they offer have absolutely nothing to do with eBay. In fact if you pay for something on eBay with PayPal, PayPal will ask you to use the eBay resolution center first before using the PayPal buyer protection.

Google "paypal horror stories" for countless examples of customers getting screwed by them.

I have used paypal many times. It's a great service when transactions go smoothly. When it doesn't, it's a craps shoot as to which side of the roll you're gonna fall on. If you are transferring money from a bank account, that money is gone until a resolution is made and you are refunded. This is why I use a credit card through paypal. If I get screwed after paying, I simply file a dispute with AmEx and it's immediately like that charge never happened while the dispute process is open.
 
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In every state so far as I know, a small claims judgment tells the defendant that he should pay. If he refuses, the SC judgment has to be transferred to a court that can issue an order and compulsory process for collection, like a wage garnishment or bank attachment. That second court must have jurisdiction where the defendant lives. That second court is statistically likely to be in another county or state as opposed to where you live. Small Claims is likely NOT the way to go.
. thanks for you opinion thomas
 
I emailed "heekma" about 2 weeks ago and asked him to somply keep Rob informed as to what is going on. A simple email indicating the satus would have been more than enough. It sucks when life gets in the way of things, but responsibilities are responsibilities. When we enter into a deal, we know what they are on each side of the table. Once again, communication fails and everything falls apart.


Speaking in general, if you are on shaky ground in your personal life, and might not be able to fulfill your end of the deal, stay off the Exchange!
 
This is kinda long but it does address some important matters in why this deal has been such a frustration for me.




In his defense, provided what he's saying is true, I can understand not thinking to communicate with someone I sold a knife to if my life was put on hold for a sudden serious family emergency. Put yourself in his shoes... Let's say your wife or child was suddenly diagnosed with a serious or terminal illness, are you going to worry about some transaction you have open on Bladeforums? This place would be the last thing on my mind in that situation.

Anyway, good to see things coming through. I figured it was something other than straight up fraud.


I understand what your saying Medic1210 but I disagree. I would take the 2 minutes to get on my phone or laptop to email and let someone know that I have a personal family problem and the knife shipment will be delayed. I know life emergencies come before our hobby, that's true. However if someone gives me $300 I take that seriously as well. I'm gonna let a buyer know as much as is necessary for their comfort level.

In our deal I never felt comfortable from the point John sent his correct address and I checked his previous email and found he had given me an incorrect address in the beginning. I was stressed out thinking my $300 was lost or stolen. To top it of I did more to find my missing letter than he did by calling his local post office and talking to a supervisor.

I got this on 10/9:
Damn my fat fingers!!!

Sorry about that Rob, I'll contact the Post Office tomorrow.

-John


The next communication I got was on 10/15:
Hey Rob,

So sorry for the delayed response--I was on vacation over the weekend and had zero internet signal.

Even if the letter was addressed to 4601 instead of 4801 it should be delivered to our office since it was addressed to The Axcess Group (4601 is next door and our Postal Delivery guy has been the same for four years now.) Postal Money Orders are insured, so even if the MO is lost, you can still get your money back from the Post Office. I'll stop by the Addison Post Office this afternoon and see what I can find out.


So that's 6 days and when I read that it looks like he didn't do anything to find the letter. I only sent 2 emails to him during that time (I wasn't hounding him) even though I was stressed and really bummed out. I did contact RevDevil and ask for his assistance and that is when I received the 2nd message from John. By the way one message I sent was the name and phone # of the local post office supervisor I talked to. He couldn't even call her? Come on that's putting no effort into finding my letter! :thumbdn:



The other thing that is not necessarily clear in my original post is that he gave me 2 separate statements saying the knife would be mailed on a certain day. The first mailing according to his email that got sent but not received (and I checked my junk folder several times believe me) should have been 10/19. The second should have been 10/23 which is when his family emergency happened. He had my money order on 10/18 so mail the knife on the 19th, 21st or 22nd as those days were all options. If you say your going to do it then get your butt to the post office and do it.

Sure the fun part is getting the cash but the responsible part is delivering on your word!
 
"This is in mint condition, never carried, never used."

This is a quote from the original listing. Is it me or does it look like it was taken apart? Looks like marks on the torx screws to me.


I picked the knife up yesterday from my po box. It is definitely not in mint condition but I can't say for sure it's been taken apart. There is lint on the inside of the handle so I would guess it's been carried but the outside of the handles looks good so it probably wasn't carried much. For the price I paid it's fair to me.

I'm glad the deal is complete and I appreciate the support received from members here and especially RevDevil taking time to get involved in helping! :)
 
Since I received the knife I will edit out some personal info from my first post as I stated I would. I would like more info from camoninja if he cares to comment as the use of USPS money orders is part of the topic. I'll give this a couple more days before I close it down.



All I deal with are USPS money orders. I sent one for payment once and didn't receive what I paid for. Contracted the Postal Inspector. It took about a month but I got my money back.

Would you tell us how that process worked? Did you deal with a clerk at your local branch or is there a post office customer service call center or some other method? Was the money order cashed or lost? If cashed did the post office pursue mail fraud charges?

Anyone else ever have an issue with an usps money order want to share their experience?
 
Since I received the knife I will edit out some personal info from my first post as I stated I would. I would like more info from camoninja if he cares to comment as the use of USPS money orders is part of the topic. I'll give this a couple more days before I close it down.





Would you tell us how that process worked? Did you deal with a clerk at your local branch or is there a post office customer service call center or some other method? Was the money order cashed or lost? If cashed did the post office pursue mail fraud charges?

Anyone else ever have an issue with an usps money order want to share their experience?

Probably best to do this in a separate thread.
 
This is kinda long but it does address some important matters in why this deal has been such a frustration for me.

I understand what your saying Medic1210 but I disagree. I would take the 2 minutes to get on my phone or laptop to email and let someone know that I have a personal family problem and the knife shipment will be delayed. I know life emergencies come before our hobby, that's true. However if someone gives me $300 I take that seriously as well. I'm gonna let a buyer know as much as is necessary for their comfort level.

In our deal I never felt comfortable from the point John sent his correct address and I checked his previous email and found he had given me an incorrect address in the beginning. I was stressed out thinking my $300 was lost or stolen. To top it of I did more to find my missing letter than he did by calling his local post office and talking to a supervisor.

I got this on 10/9:

The next communication I got was on 10/15:

So that's 6 days and when I read that it looks like he didn't do anything to find the letter. I only sent 2 emails to him during that time (I wasn't hounding him) even though I was stressed and really bummed out. I did contact RevDevil and ask for his assistance and that is when I received the 2nd message from John. By the way one message I sent was the name and phone # of the local post office supervisor I talked to. He couldn't even call her? Come on that's putting no effort into finding my letter! :thumbdn:



The other thing that is not necessarily clear in my original post is that he gave me 2 separate statements saying the knife would be mailed on a certain day. The first mailing according to his email that got sent but not received (and I checked my junk folder several times believe me) should have been 10/19. The second should have been 10/23 which is when his family emergency happened. He had my money order on 10/18 so mail the knife on the 19th, 21st or 22nd as those days were all options. If you say your going to do it then get your butt to the post office and do it.

Sure the fun part is getting the cash but the responsible part is delivering on your word!

I think that people need to stop making excuses for deadbeat sellers.

In this case, the OP paid for the item and was given the wrong address.
The seller didn't make contacting the Post Office or finding the letter a priority.
The seller didn't communicate (another guy with no email ability when they go on vacation).
The seller didn't ship between finally getting the money order and his "Family Emergency."
The seller didn't really do anything until blade forums got involved.

Nothing the seller has said is believable and we shouldn't be expected to buy into any of these stories....no matter what, there's NOTHING that defends the sellers inability to get the knife in the mail.

The seller didn't care about the buyer and showed it. This is obvious.
 
You received the knife, and seem to be pleased now. Probably a good time to update or change the title of the thread (and first post) to reflect the issue has been resolved.
 
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