My Endura broke

You can of course always send it in and hope for the best. There's a chance they will replace the backspacer for goodwill. But this defect most likely didn't occur due to a material or manufacturer's defect but because of faulty assembly by a user (whoever it was, I am still hestitant to believe it occured during the regreasing unless he really loosened the screws a LOT. Not impossible, though).

The repair kit is an altenative, but first thing I would do is to try getting only the backspacer from Spyderco sent to me. Of course, I know how to assemble the knife correctly, so a new backspacer would be the solution for me. The Delica lego threads over at the Spyderco forum could help the OP to get the knife back together though. I posted some tips there.

Dennis
 
D1omedes said:
Gotchya. ;)

Still, you think that it has a chance as being placed under warranty? I would think the wear on the blade would prove otherwise, no?
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I really don't know. I don't sit at the warranty department, and if I did I would find it very hard to tell people "hey, this knife was abused, we can fix it at your cost."

I have never heard of this happening, so I feel it was either bad assembly as mentioned, or simply a one off problem piece. I guess we'll have to wait for the verdict.
 
Murdoc370 said:
The repair kit is an altenative, but first thing I would do is to try getting only the backspacer from Spyderco sent to me. Of course, I know how to assemble the knife correctly, so a new backspacer would be the solution for me.
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It's funny how some people/knife companies think that it takes a brain surgeon to put a knife back together.
I'm sure anyone with a little bit of common sense and a back spacer could fix that knife.
 
I would be shocked if Spyderco would not replace that knife. Sounds like there is a lot of gray area in spydercos' warranty program. I own several spydercos' and if I had a problem like that I would be very dissapointed to say the least if they didn't take care of it. The company that I buy the majority of my knives from would not even blink, they would just send me a new one, and no charge for postage either. I never have to wonder whether or not my knives are covered and that is how it should be. Send it in and let us know the results. Best wishes.

Dave
 
frontline29 said:
It's funny how some people/knife companies think that it takes a brain surgeon to put a knife back together.
I'm sure anyone with a little bit of common sense and a back spacer could fix that knife.
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Well, q.e.d., somebody messed it up the first time ;) so it might be smart not to try it again without knowing how to do correctly.

Besides, take a look at the Spyderco forum and see for yourself how many people gave up on the reassembly and had to send the parts in to get a complete knife back.

And, there MIGHT be a good reason for Spyderco to sell the "replacement kit" especially for this knives. After all, they are the entry line and bought by NKP that have not much experience in breaking down a knife (and, more importantly, getting it back together!).

Did you, by the way, ever try to do this with a D4 or E4? It IS a PITA for sure :D

Dennis
 
I have put back together a few Delicas and Enduras for people who I consider(ed) to be quite knowledgable regarding knives.
 
I would be shocked if Spyderco would not replace that knife. Sounds like there is a lot of gray area in spydercos' warranty program.
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No gray areas in their warranty program. If it's a defect, They take care of it. If you break it or bugger it up in some way, Spyderco charges you a small fee to fix it, if it can be fixed that is.

It's pretty easy to understand. Not everybody likes it though. They want a warranty that will replace a knife no matter how badly they messed it up abusing it, using it incorrectly or just being incompetant.

I've also witnessed people at a well known box store return worn out tennis shoes without even a receipt. The usual practice was to get loud enough to cause a disturbance, causing the management to give in just to end the problem. I know that company has been through bankruptcy at least once.

Spyderco could go the way of some companies and include the cost of a replacement knife in the initial purchase price ( note* I'm most definitely not talking about Kershaw here. There are a couple of other companies I'm thinking of).

When we start our own companies making knives we can do it however we choose to.
 
I thought costs for warranty/customer service were included in the price of the knife? Why else would the G10 Dragonfly cost $80+?
 
I thought costs for warranty/customer service were included in the price of the knife? Why else would the G10 Dragonfly cost $80+?
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And you heard it isn't covered by warranty where?
 
Well there are some people that stated this isn't the case, in this very thread. I always thought they were covered.
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They are covered. I can't find where it was said in this thread, but even if it was said by someone in a forum it's what spyderco says that counts.
 
The Mastiff said:
They are covered. I can't find where it was said in this thread, but even if it was said by someone in a forum it's what spyderco says that counts.
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It was more like "implied" but that's nice to know that they're covered.
 
Murdoc370 said:
Did you, by the way, ever try to do this with a D4 or E4? It IS a PITA for sure :D
Dennis
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Ya I've done it three or for times with my E4 & D4.And yes, setting the back spacer back in place is IMO the trickiest part.But still not as hard as some people make it out to be.:D
 
I appreciate everyone who commented in this thread, Its great to have a place like this where I can ask for advice and opinions.
With that said, the official word back from Spyderco is that disassembly automatically voids your warranty anyway, for those that did not already know this. I never even took a warranty into consideration before this so in a way this was a learning experience. Being how this was most likely my own fault, and a relatively inexpensive knife intended for light use, I definitely have no complaints.
 
Vinnie the Nose said:
I appreciate everyone who commented in this thread, Its great to have a place like this where I can ask for advice and opinions.
With that said, the official word back from Spyderco is that disassembly automatically voids your warranty anyway, for those that did not already know this. I never even took a warranty into consideration before this so in a way this was a learning experience. Being how this was most likely my own fault, and a relatively inexpensive knife intended for light use, I definitely have no complaints.
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I suspect officially and unofficially are two different things. I can't imagine that Sal would leave you hanging with what seems to be a defective part. I would ask them to send a replacement backspacer anyway--- the worst they can do is say no.
 
Vinnie the Nose said:
With that said, the official word back from Spyderco is that disassembly automatically voids your warranty anyway, for those that did not already know this.
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Really?! Wow, that's bad news to hear. Disassembly is just a part of cleaning and maintaining the knife. So if you disassemble the knife to clean it, and the blade snaps due to a defective heat treat, you're screwed? I really doubt that.
 
So........if you disassemble the knife that they sell replacement parts for,(Endura/Delica) and which to use said parts, you must dissemble the knife, the warranty is gone?! Just curious, as that HAS to be wrong.
 
frontline29 said:
Ya I've done it three or for times with my E4 & D4.And yes, setting the back spacer back in place is IMO the trickiest part.But still not as hard as some people make it out to be.:D
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I find reassembling the FRN versions to be pretty easy, but the G-10 versions are a huge pain because the spring seems to be more resistant.

I would personally fix that up with the parts kit; it sucks that production knife companies like Benchmade and Spyderco voids the warranty when you take them apart. I know this but continue to do so, because it's just part of proper maintenance and they don't cover problems from rust/neglect anyway.

Not bashing Spyderco, but I have had some knives from them that were very gritty and rough at the pivot due to G-10 particles and whatnot stuck inside, forcing me to disassemble and clean it. Would be kind of weird if they void a warranty because I made it better.

I think they should treat each case differently and not just automatically assume people ruin a knife when they take it apart. Even if it was user error in this case, it would probably cost Spyderco less than a dollar to send out a new backspacer and make everyone happy.
 
Basically, the email stated that disassembly voids the warranty and then informed me of the parts kit. If I pushed the issue I'm sure they would probably inspect it. If it were a more expensive knife I would be more concerned, and who knows, they may have been more likely to help. But given that they offer the kit anyways, and its just an Endura afterall, I'm not too upset. I'm sure they stand behind their products.


samhain73 said:
So........if you disassemble the knife that they sell replacement parts for,(Endura/Delica) and which to use said parts, you must dissemble the knife, the warranty is gone?! Just curious, as that HAS to be wrong.
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